The customer support was great
The customer support was great. They gave me options. I have purchased from Commence before and the quality of the items are very good.
About Commense
Data updated- Website
- thecommense.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 140 reviews
- Replies to negative
- 100% (8/8)
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About this business
To new beginnings, let's COMMENSESleek, classic, with a twist.We’re a fashion house focused on everyday luxury and obsessed with comfort and exceptional quality with sleek designs. We believe in looking like a million bucks, not spending it – which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We believe in feel good colors, even black and navy makes you feel best, we are here for that.And of course, we think shopping should be fun.Consider this your new beginning, a fresh start to be yourself. Welcome, we’re glad you’re here. Let’s begin.
Written by the business, not verified by us.Is Commense legit?
Commense (thecommense.com) has a 4.7 out of 5 rating on OK.one, based on 140 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stylish designs, noting that the outfits look wonderful for various occasions and fit true to the provided measurements. Many shoppers mention that customer service representatives are exceptionally helpful and responsive, making the return process easy and convenient. However, some customers also noted that they had to cover the expenses for return shipping costs themselves. A few other people also felt that certain garments suffered from sizing inconsistencies or disappointing fabric quality compared to expectations. Some reviewers were not happy with communication delays when trying to resolve these order issues.
Auto-generated from all reviews of this business. For reference only.What people say
Great return customer service
I usually never return any of my items because I absolutely love them and fit me well. I returned one item recently and the customer service was superb !
I love the quality and how fast they…
I love the quality and how fast they respond when you need a return love it
Nice service
I ordered a maxi dress that ended up…
I ordered a maxi dress that ended up being too big up top so I planned to return it. Process was easy. They ended up giving me credit and telling me to keep original garment. Customer service was pleasant and responsive
I’ve listed a wrong address on my…
I’ve listed a wrong address on my order, but customer support helped out and updated the address manually, they responded very fast. I am very happy with my order, the quality is amazing, customer service is excellent!
Great service as always
Great service as always, and I love the clothes.
Had a return but allowed me to get…
Had a return but allowed me to get Store credit and keep the items I was going to return. I ended up donating them, which was a win-win.
Amazing quality and customer service
Very responsive and helpful
Very responsive and helpful. I tried a set and the bottoms did not fit. Instead of the hassle of having to send the item back, I was able to get a store credit for next time. Can't wait to shop again soon!
I’m really disappointed with Commense
I’m really disappointed with Commense, it is not cheap (very competitive with Zara pricing) but the clothes I got was so terrible in quality, the sizing was off and their return policy is terrible as well so for clothes I couldn’t even wear, I didn’t even get a full refund.
Reply from Commense2026-08-10
Hi Anviti, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by your recent experience with Commense. We highly appreciate your understanding and are committed to addressing your concerns. Please rest assured that we take all customer feedback seriously, and we are actively working to find a resolution that meets your satisfaction. Our goal is to ensure a positive shopping experience for all our customers, and your input is invaluable in helping us achieve that. Commense Customer Support Team
Good quality and beautiful products
Products are good quality, and beautiful design. Customer service very helpful about the return item. My new favorite online shopping. Oh also very fast delivery.
Excellent quality and beautiful design
Excellent quality and beautiful design! Very happy with the purchase
Good quality item
Good quality item, and well made Good customer service. Prompt response to my return request.
Great quality
I am always concerned about returns…
I am always concerned about returns online. I want to touch, feel and try on the final product before I decide to keep and return if not perfect. Commense made the experience seamless.
Quick response
Quick response, excellent customer service
Top quality…
I have made 3 big orders from Commense and every single piece of clothing was such great quality and looked so nice! Very classy pieces that I have received so many compliments on. I absolutely love commense clothing!
Amazing products and customer service
Amazing products and customer service, this site is my good too to reasonable prices and expensive looks!!
I had a large order from Commense
I had a large order from Commense, and overall I’m very happy with my purchase. The quality of the clothing exceeded my expectations, everything feels well made and looks exactly as pictured. The only thing I would mention is that sizing can vary depending on the fabric and style. For example, I ordered two short skirt sets in size Small, and both ran a little small. However, I also ordered several other two piece sets in Small, and they fit perfectly. So I would recommend checking the size guide carefully, especially for certain fabrics and fitted styles. I also had a great experience with the return process. They offer two return options, making it easy to find a solution that works best for you without feeling like you’re losing out. Overall, I highly recommend shopping at Commense. The quality is excellent, the clothes are beautiful, and the customer friendly return options made my experience even better.
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