Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
Written by the business, not verified by us.
Is thefreezepipe.com legit?
thefreezepipe.com (thefreezepipe.com) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 28% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the innovative concept of the freeze pipes, noting that they offer a refreshing cooling design when functioning correctly. Many people find that the initial impression of these smoking devices is quite positive, praising the clever balancing features and design ideas.
Some reviewers were not happy with the overall durability, mentioning that parts broke too quickly. Customers also experienced issues with pieces cracking unexpectedly, loose bowl pieces, and high prices that felt unjustified. Additionally, people noted that cleaning the equipment is challenging and that getting assistance with problems is difficult.
Auto-generated from all reviews of this business. For reference only.
If I could give zero stars I would. Do not buy from this company. I bought a water bong with all the bells and whistles on Feb 2026 and gave it as a gift to a friend in April 2026. I paid to have the color pink. With in a few weeks the color was gone. It was just dye in the liquid not made into the glass. The last week July 2026 the liquid started to leak out of the freeze part. I reached out to the company and told them that there is a defect in the pipe and I believe this defect will happen again and wanted a refund. They said their policy is once used they can not give a refund. I paid 237.00 dollar for this throw away bong for a gift. They do not list there return policies on the website nor on the invoice or packaging. They state on their website that this high end glass that it is made out of will last years. Well it lasted 3 months. Horrible company, horrible response. Everyone check the stopper that holds the liquid it does not seal and will leak.
Does not compare favorably to any water-based bong. A dry puff hurts my throat and I have a terrible sore throat the day after. A cheap bong gave a mich better experience. Too bad I can't return it.
Poorly designed product with questionable customer support. The new DNA pipe is a great idea and quite stable with balancing feet and a flat bowl bottom, but when paired with the included coozy it is extremely unstable on any flat surface making it prone to rolling and dumping bowl contents. Their customer support is unresponsive, and they don't guarantee the product once it leaves their facility.
I really think this is just a gimmick to sell disposable glass pieces.
The one hitter I bought is not worth the money even though it came with an mediocre case.
I was thinking if I liked it, I'd buy one of "limited edition" bowls. But I don't and I won't.
The bowl falls out and sets fires. Simple screw-in threads people! The koozie covers the "stabilizer legs". So the pipe rolls over, the bowl falls out and sets fires. Seriously?! Extremely disappointed in this $95 rip-off pipe. Shame on you.
Completely disappointed. I cannot get the two pieces apart any more. Cleaning it is a joke. The freeze part stays frozen only for 2-3 hits.
Don't spend the money.
This is total BS. the concept is ok but this doesn’t cut it. You hack and cough your head off no matter the pull. Save your money. Roll them. $80 I spent on this crap now it just sits in the freezer USELESS!!!!!!
This product does not do what it advertises. DO NOT USE IT IF YOU WANT TO RETURN IT FOR A REFUND AT YOUR COST. THEY DO NOT PAY RETURN SHIPPING. I got a glycerin blunt tip pro with a block to keep it cold. I got it out after several hours in the freezer when it says only needs 30 minutes. I put my blunt in the end and lit up. It was not chilled much and i started coughing worse than i do with a regular blunt. My husband said it clearly is not working. lol. But i laid it in the block to keep it cold and finished my blunt. It was not cold by the time I finished it. I emailed them because you can not get them on the phone and they basically educated me on usage. Then the response was as quoted:
Our return policy requires items to be unused in order to qualify for a refund due to the nature of the product. Once a piece has been used, we’re unable to resell it, which is why refunds aren’t available after use. This policy is listed on our website and applies to all orders. (I did not really research this product thoroughly .)
I have a waterproof box i keep it in the freezer or i am sure eventually it would break.
The other part of their response was:
To proceed with your return, please send the item to the following address:
THE FREEZE PIPE
RETURN DEPT (ORDER #)
1211 PINE AVE
ORLANDO, FL 32824
Please ensure the item is completely unused and securely packaged to prevent any damage during transit. Unfortunately, we cannot process a refund for any items that have been used in any way. Once we receive the returned item, we will process your refund promptly.
Best Regards,
Zy
(Zyry Mesa)
The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried to get a hold of him with no success. I tried calling and writing emails.
Good luck good.
I have the bubbler ultra and my coil snapped when sliding it into the middle section. I’ve been using it for over a month and know how to assemble it carefully. Customer service asked for pictures. They claimed I dropped it and offered a discount. Idk who their “glass forensics” guy is, but he is awful. I love the bubbler but when the manufacturer makes a poor joint why do I need to pay again? Once you make your purchase, they’ll just try to take more money instead of standing behind their product. Almost bought a recycler bong too. Dodged a bullet there. Don’t buy if you expect support for any product issue. They’ll just say to buy a new one. Fatassglass.com mystery boxes will provide better, unique, glycerine items you can request in the notes.
I purchased the joint bubbler ultimate. Not enough water for it to be a good bubbler. Not enough contact with the glycerin to be a good chiller. Center smoke area os too big meaning most of the smoke doesnt cool down. Dont wait your $. Customer Service offered $20 off if I wanted to buy something else. Not going to spend another $80+ on another device when the one I got failed to deliver on anything it said it could do. Waist of $
No cooler than using ice. Charged me $99 for an e-nail that I found on other sites for half the price. Paid $109 for a mini dab rig, next day it was $79 I notified the company and was told tough luck for me. Expensive waste of money. Actually warm air is easier on the lungs.
There is nothing extra strong or good about this pipe. It stays frozen for about half an hour. Plus, the "extra strong glass" is an extra strong lie. I was washing the stupid thing, and it slipped about a half an inch out of my hand and lightly tapped the edge of the sink. I've hit my sink ten times harder with cheap glass and it didn't break. But this junk broke in a snap. They're extremely expensive and hyped as this wonderful, tough glass piece. It's cheap, it's cheap glass, and I wish I'd never heard of these people or their crap company. I'm making sure to post about them EVERYWHERE so no one makes the mistake I did and trusts these scammers.
Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially in the dark.
Product good / experience terrible/ customer service nonexistent
When I first got my order I put it together and both of the clips broke they are made from a plastic to hold the pieces together after inspection I also found a small hair line crack on the second bubbler I responded with a text explaining what happened and I just wanted to get a clip and a replacement for the one that was cracked they wanted a picture of it so I sent them a picture I thought at this point they would take care of the issue
Weeks had went by and not a word back but by then I ordered a new clip and boul r
That was broken so I had one but I was still waiting for them to come back to me but nothing
But bye now I ordered another product from them but to be delivered to different place
Well they charge me twice for that
They said they would have somebody call me on Wednesday to help me resolve this at 11 well I was waiting on the phone to ring nothing
I got a text about 5pm and said I missed the call not a single time did anyone explain what time zone I was supposed to be waiting in
Also I put the wrong delivery address on the form when I bought the dna I couldn’t get it fixed on line so I called and actually got a hold of a real person but he didn’t even try to understand what I was asking him to do he got the mailing address right but the city and state was wrong
I’ve also have been charged 5 times on my card and I have only received one thing
I would like to know what all I have been charged for and wer is it and why can’t anybody help me get this resolved
Pipe is nice but it’s not worth the hassle of buying
I'm not loving my new pipe; the draw is very rough. I contacted Customer Service and asked to replace with a Beaker Bong because it had a water chamber in addition to the freezer chamber.
Here is what isn't obvious when you purchase, they won't return or refund any water pipe purchase.
I bought a freeze pipe bong with all the bell s and whistles. When it came it was missing the retaining clip. I immediately called and I was promised it would get here. I was very careful and after a week but no clip. I contacted them and they said I had to check out the clip in their online store to get clip. So I did what they recommended. I am still waiting on clip. Then I tried to take the coil off the base and it stuck. My hand slipped the coil dropped and both pieces were destroyed. Meanwhile I contacted them and the offered me 20 percent discount. Folks I paid close to $300 for this pipe and accessories. It is a great device but has issues with the coil sticking to base causing damage to it.
The pipe I was sent fell apart prior to first use. Requested customer service to make it right they offered a 25 percent discount. This is not a company that can be trusted. Worst 100 spent.
Just received my freeze pipe one hitter..What a disappointment. I put it in the freezer for an hour and the hit was still hot and I coughed immediately..I don't know if it doesn't have enough glycerin in it..I want to order the recycler bong pro but now I'm skeptical.
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