I love the small pipe so we'll I bought…
I love the small pipe so we'll I bought a bubbler, I can't vwait to try.
About thefreezepipe.com
Data updated- Website
- thefreezepipe.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 25 reviews
- Replies to negative
- 0% (0/40)
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About this business
Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
Written by the business, not verified by us.Is thefreezepipe.com legit?
thefreezepipe.com (thefreezepipe.com) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 28% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the innovative concept of the freeze pipes, noting that they offer a refreshing cooling design when functioning correctly. Many people find that the initial impression of these smoking devices is quite positive, praising the clever balancing features and design ideas. Some reviewers were not happy with the overall durability, mentioning that parts broke too quickly. Customers also experienced issues with pieces cracking unexpectedly, loose bowl pieces, and high prices that felt unjustified. Additionally, people noted that cleaning the equipment is challenging and that getting assistance with problems is difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Wu Tang forever
Missing items from package, Customer service won't get back to me
I ordered a freeze bong from them under a special promotion. There are parts missing from the package. I emailed them to inquire but never heard back. I even followed up and still nothing. Customer service won't get back to me.
We purchased a bubbler from this…
We purchased a bubbler from this company. The day we received it we were quite excited as we already owned one of their blunt tips and enjoy it very much. We attempted to use it. It worked for like 10 minutes and broke. We immediately emailed the company with pictures. It took them a while (days) to get back to us. When they finally did they offered us a mere 25% off a new one because it "looked" used.
I have been a customer for years and…
I have been a customer for years and from the quality of the product to the customer service I have had nothing but a good experience
Best pipe I've ever smoked out of
I have to admit got a small one best an coolest hits I've ever had it's so cool you don't even know how much smoke your taken in. Love it an recommend it fir sure.
Love the piece , bought one for myself the day after Xmas :)
I didn’t have any real issues , I’ve been eyeing the Bubbler Ultimate for about a month now and when I went to buy it was out of stock so I contacted about a custom order for it and possibly a better discount and was not disappointed at all :) My best friend has this piece and I love it so I was planning to get one for myself and customer service was great at helping me create custom order and even gave me a slightly better discount for the item
Great sturdy pieces
Great sturdy products are easy to use and way smoother than every other pipe I've ever owned. Prices are a little steep but the products and experience make it worth the value especially on sale!! Second to none customer service certainly helps as well! Ty cheech for your help!
The support was excellent
The support worker was excellent - I am happy with the solution and am hoping for speedy delivery. TY
Great product but pick up the phone
Loved the product but the customer service is lacking. I tried four different times on four different days to talk to customer service with no success. PICK UP THE PHONE or take that option off the website. I ended up spending less money because of a lack of input from Freeze Pipe.
AWFUL customer service
AWFUL customer service! Truly the WORST. Delivered an order after I clearly cancelled before shipping. They will NOT provide a simole return for refund. These people are SCAM artists! Refuse to allow to speak with a supervisor and have now blocked me on social media. Awful product / AWFUL service. DO NOT BUY-
Perfect service
Perfect service. Wonderful buying experience! I highly recommend!
I bought the becker for cooler hits
I bought the becker bong for to use with my vaporizer It work good for that purpose Hits are cold and smooth The only I noticed did that the flavor isnt as good when the pipe is very cold But if you let it sit for a few minutes the flavor gets better Overall this is a good bong
Not exactly pleased..
This is the second time I've had to purchase a new glycerin coil. Both of the previous ones had hairline fractures along the top and all the glycerin leaked out. The first was replaced by Freeze Pipe, now I have to purchase a new one. Since they both cracked in the same place, seems like a defective product...
Easy enough to purchase little bit…
Easy enough to purchase little bit expensive but my personal xmas gift to me so we'll see if it's all it claims to be..12.14.24. Updates to follow
free fast shipping
free fast shipping, love the product. I placed another order right after. Customer service was on point!
Super fast shipping
Super fast shipping. Super cold rips. 🥶
Mini dab rig
On my first order of the mini dab rig was great the shipping was great and fast packaging was great the mail person throw the box on our porch all we could think was peices in box but it was fine easy to use and my wife coughs less ,
YOU CAN'T CLEAN THESE!!
YOU CAN'T CLEAN THESE!!! AVOID THESE PRODUCTS. Once you get a small item lodged in the tube, it becomes an expensive piece of trash, because you literally can't use it. I have asked them to send me a full refund, and we will see. STAY AWAY FROM THESE PRODUCTS.
Horrible customer service
Received products one of them was missing items. It’s a Christmas gift and customer service will not respond. They ask for emails. They don’t respond except for automated response. I’ve set up multiple schedule callbacks. I’ve never received a call back and they never pick up the phone.
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