The Lubricant Store (thelubricantstore.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-10.
Ordered 3 pails of oil, only received 2 as 1 was damaged during shipping. This was at the beginning of March 2026, have since been waiting for a replacement to be sent out almost 2 full months later now. Very poor communication and I have asked for updates weekly which seemingly go unnoticed. Completely unacceptable.
marked order to ship 2 days air freight you shipped it ups ground
never rcvd oil from previous order, my email never was responded so I called and was told they would file the claim and a new order would be sent out, no updates to my order as of late, called again 1/16 to and I sat on hold for over 30 minutes
I ordered a case of 4ea 1 gallon bottles. I received only 3. I have called and left messages on the voice mail and I have emailed including pictures several times and have never received any response. so I am not happy with being charged for product i didn't receive and the lack of responses when I inquired.
I still have not recieved my order and have heard nothing back from my inquiry to the customer service email that I sent asking about the delay in the order.
I placed an order 12/15, and verified all of my information was correct (email, etc). On the order completion screen, it said I would receive a confirmation email, as well as an email when the order ships. I did not receive any confirmation email for several days. I called at the end of the week 12/19 and was told they were doing inventory so orders were slow to ship out. I said no problem, but still needed the order confirmation email with the receipt. They read back the email and I confirmed it was correct, I did not receive an emailed receipt, or any notification that the order shipped. I called again 12/30 to request the receipt and see if the order shipped. It was out for delivery that day, they did also send me the invoice as well. I am disappointed with the communication, not sure if the automation was down when I placed the order but I would have expected to get an email immediately upon ordering. I should not have had to call a second time to get the receipt - End of year accounting is critical and this came down to the wire unnecessarily. I hope that by the time I place my next order, I won't run in to the same problems.
I don't usually make a larger purchase online, but I did and was very surprised and satisfied with this company and customer service. Delivery was timely an an easy transaction.
Everything went smoothly, from ordering to shipping.
Navigating the website was easy, they are price competitive, shipped in a timely manner and all around good experience.
trust your company to give you the service you expect
You had what I wanted and ordering was easy and straight forward.
They didnt have what I needed in stock but they got it ASAP and shipped it right out. I really appreciated the comm in notation from Chrissy.
We needed an emergency delivery and couldn't get anyone at the Lubricant Store to respond so I had no choice but to order elsewhere. They delivered without confirming. It just showed up and when I asked for them to take it back I'm told "all sales are final". They even shipped against my account!!!! Their audacity is unending. I had to dispute the credit card charge to get our money back. Worst customer service and support ever. Please don't give them a chance - they don't deserve your business.
I found exactly what I was looking for, at a competitive price, and with reasonable shipping cost.
Not the best experience. I placed my order on Friday and only received the goods a week later, and that was after I called them. Even though their site says same-day order processing. On top of that, two of the containers were leaking — luckily, they were packed in plastic bags. In the end, I was short 1 gallon of coolant.
Wrong product was delivered to me and I’ve sent multiple emails to customer service, demanding a resolution, but the situation is yet to be resolved. This is terrible customer service. I don’t think I will be doing business with the Lubricant store again in the future. Really not happy.
Had the product I needed with a great price and quick shipping. Thank you!
The email sent from you on June 9 said the order has shipped. However tracking information shows it still hasn't left Elgin, IL as of June 23. I sent an email to support on June 13 because I've been unable to reach a rep on the phone. No response on the email. No response from the voicemail I left. I thought I might get lucky and get through to somebody as it said I would be put through to the next available rep. After 8 minutes of waiting, I got thrown into a voicemail box. I will be filing a dispute with our credit card company since customer service is non-existent with this company. My first and only experience with this company has been negative 5 stars. Good luck if you need support with anything.
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