The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.
Written by the business, not verified by us.The Medicare Family (themedicarefamily.com) has a 5.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being exceptionally helpful, patient, and knowledgeable when guiding them through complicated insurance choices. People truly appreciate how agents break down overwhelming details into simple, easy to understand steps without any pressure. Some reviewers were happy with the prompt follow-up emails, useful information, and ongoing support provided after their initial discussions. Consumers also noted that representatives went above and beyond to answer all questions thoroughly, making the entire enrollment process completely stress free. Clients often mention that having a trusted guide makes navigating these complex plans much simpler and entirely manageable.
Auto-generated from all reviews of this business. For reference only.I needed assistance in navigating through the Medicare supplement maze, and Liz Trevino helped us tremendously. She is knowledgeable and easy to talk to. There was no pressure just guidance. I wholeheartedly recommend her.
Consulted with Mike Locke on 04/21/2026 - Mike was personable, knowledgeable and articulated clear guidance, regarding - -Steps to defer Medicare Part B, (with valid Employer Group Health & Drug coverage). -Information required and steps to enroll in Part B (when Employer coverage ends). -Miscellaneous questions regarding IRMAA. Both the time and attention The Medicare Family extended to my situation was genuinely appreciated and well received.
The agent, Casey Sullivan, was so nice to work with. He was very patient and informative in explaining coverages, effective dates, and premiums. Casey was very professional and knowledgeable and was able to answer all of my questions.
Jon Pumphrey has been tremendously helpful with making Medicare simple and helping me choose what I need. Highly recommend Jon and the Medicare Family!! Ana
My experience with Janel at Medicare Family has been way beyond satisfying. I've never met someone so passionate about Medicare ins and outs. I am turning 65 in the fall, and she has been an absolute god-send to me. She's educated me, she's given such good wisdom, and I feel like we have a strong bond to help in the future. That is priceless! I highly recommend her!
Peggy was an amazing help with setting up my new Medicare account. I would highly recommend using Peggy's skills. Very professional & friendly personality.
There is a lot to know about the ever changing world of Medicare! Thankfully, Casey Sullivan at The Medicare Family was more than generous in sharing his knowledge and time. He answered all of my questions and helped me find the plan that best fits me. Then, the Medicare Family team followed up with a phone call and email to see if I have any other questions. They made it clear they are available whenever questions arise. Not just customer service, but knowledgable customer service!
It was easy to make an appointment for a phone interview. Succinct information given without pressure to buy anything. Mike Locke was great to answer all my questions. I highly recommend.
Mike Locke answered all my questions with good information. He was pleasant and kind. Most importantly, he laughed at my jokes.
Luz and the medicare family made signing up very easy, I sort of knew what wanted to get because my wife was already familiar with medicare and was a client from 6 months ago. These folks know everything about medicare and will help you too.
The agency that I use to help me was great. The person that help me was Elisha, she was great and very helpful and knowledgeable. She had all the patience in the world and was able to answer all my questions. Thank you very much Carmen Cruz
Luz Trevino provided excellent service to help us identify the best coverage for our initial enrollment period. She was engaging and definitely not "just following a checklist".
I had been looking for about a year now on Instagram into all the Medicare in's and outs for when I had planned to retire in 2027 and man this could not have been more confusing. So I settled with Medicare Mama since I liked what seemed to be her honest opinions on traditional Medicare vs. a Medicare Advantage plan. So long story short unfortunately I had a forced retirement and had to act quick. I called Medicare Mama and got a gentleman by the name of Aaron Landers and I have to say I'm so glad he got my call because he knows his stuff for sure and he was able to help guide me through this process with ease. Thank you Aaron for having the patients I needed you to have for me since I knew very little of what to do. Your my hero and THANK YOU !!! so much for your guidance during this difficult time. Sincerely, Rose L.
Very friendly, knowledgeable and patient. I would definitely recommend Janet Keith for any information regarding Medicare.
I worked with Jon. He was knowledgeable, very pleasant and made the experience very easy and stress free. I felt well informed about the process and the plan I chose.
I would LOVE to recommend this company to ANYONE out there looking for help finding Medicare Insurance! Julia O'Connor was amazing and helped me better understand and find the right Health Insurance for me. There are hundreds of companies out there and this is the BEST by Far and Julia is top notch for sure!!! I was never pressured to sign or do anything which was awesome.
I worked with Jon who was very knowledgeable and accommodating, very good experience!
Alicia Williams was so helpful with my specific situation, and very courteous. Thank you
After months of trying to figure out Medicare on my own, I scheduled an appointment with Elisha. She was great! She helped me understand the pros and cons between a Medicare Advantage plan and a Medigap plan so I was able to make an educated choice on which would be best for me. I am so appreciative of her patience with all my questions!
Peggy Willem of The Medicare Family !!!!!!!!!!!!!!!!!! 10 stars easy. Husband and I went through this process at the same time. Started my final trip down retirement planning which was to learn as much as I could about Social Security and Medicare plans. Social Security was easy but Medicare.......OMG, my brain was a scrambled mess. I then decided to purchase Silvia Gordon's book from The Medicare Family, and I joined their Facebook group. Those 2 things alone were all I needed to help organize my thoughts and help me to plan PROPERLY. I had an initial call (free of charge) with The Medicare Family one year before my 65th birthday. That call eased my worry A LOT. Then as I moved towards retirement age I became more and more knowledgeable about my (our) options. Scheduled a call with Peggy Willem at TMF about my plan and she was sooooooo helpful. So much that her knowledge in our options helped me to decide that I didn't have to wait to retire. Our finances were in order and the only thing that was holding me back was all the Medicare mumbo-jumbo. Nobody wants to retire only to end up being healthcare bankrupt. Thanks to Peggy I was able to apply for Social Security and get Medicare A+B approved within a 2 week period and gave my notice at work. We had our call with Peggy on my last day of work and she was able to get us finalize all the new healthcare plans we needed (Supplement and Drug Plans). There was no gap in our healthcare coverage from my work to Medicare. Feeling very fortunate for Peggy. Contact her without hesitation. Peggy Willem Licensed Medicare Specialist The Medicare Family themedicarefamily.com THANK YOU PEGGY !!!!!!!!!!!!!!!!!!!!!!!!!!
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