Peggy was very informative and the…
Peggy was very informative and the entire process was seamless. Highly recommended!
About The Medicare Family
Data updated- Website
- themedicarefamily.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/1)
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About this business
The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.
Written by the business, not verified by us.Is The Medicare Family legit?
The Medicare Family (themedicarefamily.com) has a 5.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being exceptionally helpful, patient, and knowledgeable when guiding them through complicated insurance choices. People truly appreciate how agents break down overwhelming details into simple, easy to understand steps without any pressure. Some reviewers were happy with the prompt follow-up emails, useful information, and ongoing support provided after their initial discussions. Consumers also noted that representatives went above and beyond to answer all questions thoroughly, making the entire enrollment process completely stress free. Clients often mention that having a trusted guide makes navigating these complex plans much simpler and entirely manageable.
Auto-generated from all reviews of this business. For reference only.What people say
Jon Wake has been so wonderful!
Jon Wake has been so wonderful to answer my questions and help get me set up with Medicare when I didn't have a clue on the process. He has been so patient! I couldn't have done this without him. 5 star service all the way!
Very low pressure
Very low pressure, not trying to sell me into a program or anything just giving me information and I appreciated that
I called and left a message concerning…
I called and left a message concerning the status of my husband's policy. Emily called back within the hour, had already done the investigative work and provided me with the information I required. Super friendly and knowledgable. She even said she will call me back in several days to make sure all my concerns were resolved.
They helped me sign up for my medicare…
They helped me sign up for my medicare and it made it so easy. I feel I was given the best options for my health needs and I'm very satisfied! Thank you!
So far I have been really impressed
So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow up emails with useful information after our discussion - just like they said they would. They answered all of my questions - even the ones I asked numerous times🤣- patiently and were very professional.
Preparing my journey into Medicare
Preparing my journey into Medicare and supplements I reached out to The Medicare Family.. Love all of Sylvia’s Facebook posts, so informative AND those HATS 💝 I received a prompt call from Mike Locke and was very impressed by his professionalism and knowledge. All of my questions were answered and he provided contact information for future needs. Absolutely NO regrets. Great Service 👍🏼
Casey was informative
Casey was informative, thorough and made the entire process painless. He removed the stress involved and it is greatly appreciated!
Medicare Family Review
Alicia called exactly on time, was very easy to talk to and had the answer to all my questions. Highly recommend!
Casey was very knowledgeable and helped…
Casey was very knowledgeable and helped me with everything I needed to know about Medicare.
The Medicare Family is top-notch.
The Medicare Family had agents who set clients up with a plan that meets their specific needs. The agents search plans and give multiple options for supplement plans, dental, eye, and Part D. I like that they review coverage every year. Also, the service costs $0.00; it is free. Did I mention it is free? They also do not promote one insurance company over another, which I found refreshing.
I spoke with Emily about if I would…
I spoke with Emily about if I would need to sign up for Medicare at age 65. She was very helpful and professional and gave me great advice. She made a confusing process very easy. Thanks Emily .
Very down to earth and patient
Very down to earth and patient, lovely people to deal with and talk to and takes their time talking to you about your issues!
Talking with a real person to assist…
Talking with a real person to assist with my questions makes all the difference. Medicare family was quick to answer my call. Emily was very knowledgeable, answered all my questions, and provided the requested information. Thank you for your excellent customer service!! Cindy O.
Emily- Another exceptional team member
Every time I call The Medicare Family team with questions, they have been exceptionally helpful. This was the case today. Emily was professional and personable, overall another wonderful experience.
I moved from Florida to PA and needed…
I moved from Florida to PA and needed to change my insurance. Emily has been very helpful in this process.
Medicare Family did a fantastic job…
Medicare Family did a fantastic job explaining and setting me up with my Supplement premium Jon Pumphrey was very informative and helpful throughout the process very nice to work with!
Spoke with Mike Locke with The Medicare…
Spoke with Mike Locke with The Medicare Family. I went in with questions and concerns. Mike was able to answer all and assisted me in feeling more confident in that knowledge. Mike also made himself available if I had any additional questions in the future. I don’t feel quite alone in navigating this part of retirement. Thank you!
Medicare research.
Straight up and honest didn't waste my time answers all my questions based on my situation gave me the information I was looking for great company. I wanted to correct my earlier statement due to issues with my phone.
All employees are very knowledgeable…
All employees are very knowledgeable and helpful. Best experience !! I will recommend to all friends and relatives that are getting ready to retire. Thank you so much.
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