Founded in 2008, The Range Hood Store is one of the largest online retailers of home appliances, plumbing fixtures, and more. Find the best deals on appliances, appliance packages, and more for your dream home at The Range Hood Store!
Written by the business, not verified by us.The Range Hood Store (therangehoodstore.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company, consistently mentioning highly professional interactions from start to finish. Customers frequently praise the helpful staff and exceptional support representatives for making the entire purchasing process extremely smooth, pleasant, and completely straightforward. People also appreciate the impressive quality of the offered items and note how easy it is to complete orders online without any stress. Some reviewers were not happy with unexpected shipping delays and expressed frustration regarding difficulties tracking their pending orders online. A few customers noted that communication regarding delivery status could be improved since updates took longer than expected to arrive.
Auto-generated from all reviews of this business. For reference only.Alex answered my questions in detail. Very helpful. Thank You.
Thank you for your kind review! We’re glad Alex was able to answer your questions thoroughly and make your experience helpful. We truly appreciate your support.
Thank you for your feedback, Vance. We’re glad everything else went well, and we’re sorry the checkout process was frustrating. Please don't hesitate to send us an email to share more about your experience at [email protected].
Easy to order when I called and spoke to Sophia. She was able to handle the order quickly and implemented a discount that made a big difference in the end. I will buy from them again.
Thank you for your kind review! We’re delighted to hear that Sophia made your ordering experience quick and easy and was able to help you secure a valuable discount. We truly appreciate your business!
Customer Service was beyond expectations, havent received yet but the purchasing process and company engagement is top notch.
Thank you so much for your kind words! We’re thrilled to hear that our customer service and purchasing experience exceeded your expectations. We truly appreciate your support and look forward to getting your order to you soon.
The wrong delivery address. Instead of 2110 N Washington Ave. 210 was used and a big hassle ensued with Fed Ex to straighten out the problem. This delayed the delivery. I don’t know if it was a typo or what?? I gave the proper address to Karyn on the phone.
Thank you for bringing this to our attention. We sincerely apologize for the delivery address error and the delay it caused. We understand how frustrating this must have been, especially after you provided the correct address by phone. We’re glad FedEx was able to help resolve the issue, and we’ll review this with our team to help prevent it from happening again.
Thank you for the wonderful review! We’re so glad Alex was able to help and provide a great experience. We’ll be sure to pass along your kind words!
I really appreciated that Karyn reached out to me after I hesitated to go through with the purchase, and offered a discount and free shipping. On top of that, it arrived super fast! I had that dishwasher three days later. :) Way to go!
Thank you for sharing your experience! We're so glad Karyn was able to help make your purchase an easy one and that you were able to take advantage of the discount and free shipping. It's wonderful to hear your dishwasher arrived so quickly. We truly appreciate your business and hope to serve you again in the future!
Got my product within a week. Great service thank you
Thank you for your 5-star review! We're so happy to hear your order arrived quickly and that you had a great experience with our team. We appreciate your support and hope you enjoy your new appliance!
Karyn was fantastic. She was responsive and informative. She helped me understand the colors and answered all my questions. She was kind and professional. The selection and price of Zline through your website was better than other online stores. I appreciated the experience and looking forward to receiving the appliances.
Thank you so much for your thoughtful review! We're delighted to hear Karyn was able to answer all your questions and help you find the perfect color and appliance. We truly appreciate your kind words and are grateful you chose us. We hope you love your new appliances, and we're always here if you need anything in the future!
Absolutely amazing experience talking with Karen. She helped me through the process of picking multiple appliances and accessories. Would definitely shop here and suggest for our own companies clients to work with. Thank you so much Sarah.
Thank you so much for your amazing feedback! We're thrilled to hear Karen made your shopping experience enjoyable and helped you select multiple appliances and accessories with confidence. Your recommendation means a great deal to us, and we'll be sure to share your kind words with Karen and Sarah. We truly appreciate your support and look forward to helping you again!
Karen, in sales was so knowledgeable and was able to answer all my questions immediately and actually saved me from ordering options that I didn't want. Followed up with call later confirming order was received.
Thank you for the fantastic review! We're so pleased to hear Karen was knowledgeable, responsive, and helped you choose the right options for your order. Providing honest guidance and great follow-up is what we strive for. We appreciate your support and hope you enjoy your purchase!
I purchased 30 inch hood for client and later client decided to upgrade to 36 inch. Customer service helped with return and new buy for 36 inch with no issues. Thank you for your business! Highly recommended!
Thank you for your wonderful review! We're happy we could assist with the return and make the upgrade process to the 36-inch hood smooth and hassle-free. We appreciate your recommendation and look forward to helping you with future projects. Thank you for your business!
Giovanna was very professional and helpful. She amswered all my questions and was very knowledgeable.
Thank you for sharing your experience! We’re happy to hear Giovanna was professional, helpful, and knowledgeable. We appreciate your feedback and look forward to assisting you again.
The rep was amazing — very helpful.
Thank you for the great review! We’re glad to hear your representative was helpful and provided a great experience. We truly appreciate your feedback and your support.
Sophia was great and answered all my questions in regards to measurements and finish.
Thank you so much for your kind review! We’re happy to hear that Sophia was able to answer all of your questions regarding measurements and finish. We appreciate your feedback and look forward to helping you again in the future.
Very good experience. Communication Is very good. Handled every question and followed up with best pricing.
Thank you for your kind review! We’re glad to hear you had a very good experience and that our team communicated well, answered your questions, and followed up with the best pricing. We truly appreciate your business.
I contacted the store directly and came up with some options because I didn't know what I needed initially. I got the estimate for the hood and the crown and the charcoal filters. The estimate that I got and then promptly ordered the following day changed to be $100 more which I was unaware of as I thought I was paying 817 and ended up being like $920. I contacted the rep that I had spoken with and she had given me no indication via phone or email that there was gonna be a change in price once I realized that this had happened and I have been charged more than what was on the actual car price. She said yeah the price is changed. No help no understanding no sense of customer service. I own a company and do customer service for a living, and I would be livid if one of my employees did not prepare communicate and explain that the prices were going up and they would need to order by a certain date in order to have that price honored. Not to mention the shipping is horrible. We got two of our items and God knows when we'll get the third item because it still hasn't even left and it's been over two weeks. Giovanni was our representative.
Hi, thank you for sharing your experience. We’d appreciate the opportunity to look into this further and see how we can help resolve your concerns. Our team will be reaching out after we look into the order and communication with our team.
Responsiveness of Alex! Unreal service! Thank you
Thank you for your kind words! We’re thrilled to hear Alex provided such responsive service. We’ll be sure to share your feedback with him. We appreciate your business.
It was easy and the team was very responsive
Thank you for the great review! We’re glad the process was easy and that our team was responsive throughout your experience. We appreciate your support.
Great place excellent customer service honest great prices no fake charges.
Thank you for the wonderful feedback! We’re happy to hear you appreciated our customer service, honest approach, and fair pricing. We truly value your business.
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