Great customer service.
Great customer service. The fit and designs of the clothes is really amazing.
About Reformation
Data updated- Website
- thereformation.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/17)
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About this business
Reformation began by selling vintage clothing out of a small Los Angeles storefront in 2009. We quickly expanded into making our own stuff, with a focus on sustainability. Today, we make effortless silhouettes that celebrate the feminine figure and pioneer sustainable practices, focusing on people and progress each step of the way.
Written by the business, not verified by us.Is Reformation legit?
Reformation (thereformation.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 72% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the attractive clothing styles and note that the store staff are exceptionally helpful and friendly during visits. Many people also appreciate the prompt assistance, easy shopping process, and overall pleasant atmosphere found in the stores. However, some customers also noted that the clothing quality can be quite inconsistent, with fabrics sometimes feeling cheap, shrinking, or wearing out quickly after washing. A few other people also felt that the prices are simply too high for the actual materials and construction used in the pieces. Additionally, shoppers mentioned occasional sizing discrepancies and difficulties with returns or exchanges.
Auto-generated from all reviews of this business. For reference only.What people say
Quality has gone downhill and prices…
Quality has gone downhill and prices continue to rise.
Non-polyester clothes worth the price, misrepresented ship dates are not
I love your clothes, so much though that I average at least a piece a month because the quality, granted the clothes are not made with polyester, is worth it. Customer service is always on top of things (Lauren is wonderful and I hope she is a real human). My major issue with Reformation, however, is the company consistently misrepresents ship dates on items that are back ordered, and they take AT LEAST more than a month to ship beyond what is “expected”. I have had this happen twice and I am currently in the third occurrence of it, with an expected ship date that has been altered three times. Since this has been such a regularity for me, company-wide I would have to assume based on probability it happens with other items. This is an incredibly frustrating issue Reformation needs to solve for the price of the clothes we are committing to. I am ready to move my business elsewhere when I find similar offerings.
I had a situation where my shirt was…
I had a situation where my shirt was held in customs, so I got emails from ups telling me it was in the Netherlands and required additional documentation. I didn’t know what to do and didn’t get much help. I wasn’t able to get my shirt in time for my trip like I wanted.
I love your clothing
I love your clothing, however, I do not like that you are always out of everything that I like...I join the wait list but nothing seems to come of it. very frustrating
Alyssa was amazing and super helpful
Alyssa was amazing and super helpful. I’m pregnant and nothing fits me, but Alyssa found the right pieces and was patient with me.
Workers are always very nice and…
Workers are always very nice and incredibly helpful in store. I'm usually shopping alone and they make the experience better.
Definitely shop here!
I loved how easy and fun it was to shop at reformation, they had so many sizes and selection available and the associates were so nice and welcoming!
Sent me a cheap GAP jumper with a…
Sent me a cheap GAP jumper with a Reformation label attached! When I reported the fraud they never followed up to explain what happened. Even if it was a return from a previous customer, quality checks should have been in place to ensure it wasn’t accepted in the first place.
I write how I feel
Quality was great
Quality was great, fit perfect, was happy with my dress at such an important event as our daughters wedding
over priced clothing and piss poor…
over priced clothing and piss poor management. Sales associates lack basic apparel knowledge and there is a serious lack in the diversity among workers in the company
Great customer service and fabulous…
Great customer service and fabulous changing rooms
Terrible customer service took almost a week to receive tracking still waiting with no estimated delivery date
Terrible customer service took several days to be sent tracking and now tracking is incomplete. Won't order again
Everything was easy
Ordering was easy also being in Germany. Unfortunately the dress did not fit. So I returned it, which also was no problem. Even the money came quickly without any trouble. Thanks!
The very expensive denim shorts I…
The very expensive denim shorts I bought started falling apart after one wash
super experience
your design, service and stores 💯 everything so very nice 😍
Good styles but quality degrading after…
Good styles but quality degrading after 1-2 wears on some items
The worst customer service I’ve ever…
The worst customer service I’ve ever had. You cannot speak to human. You can only email or text and will on receive canned responses. Do not waste your time or money.
Great customer service
Hi, guys thank you so much for fantastic support, you’re extremely fast and very helpful! One of the best customer service!❤️
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