I have never had any issue with…
I have never had any issue with withdrawals. No run around no issues. They are upgrading their system to improve the user experience. When a issue arises there is always someone to troubleshoot. the team works hard.
About Topstep
Data updated- Website
- topstep.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 24% (8/34)
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About this business
We Fund TradersWith over 10,000 Funded Accounts and millions in payouts, Topstep gives traders a real shot at success with structure, support, and real capital. Pass our trading Combine in as little as 2 days and unlock an Express Funded Account to start earning fast and flexible payouts. Tools That Build Real SkillTopstepX was built by traders for traders. Our platform reinforces smart, disciplined trading. Set daily loss limits. Lock in profits. Prevent overtrading. Analyze your edge with real-time stats, TradingView charts, and our exclusive Tilt Indicator. All designed to help you think and trade like a pro.Backed by CommunityFrom daily group coaching sessions on TopstepTV to the largest futures trading Discord community, Topstep surrounds you with real traders, real mentors, and real support. Our performance coaches bring decades of market experience, and you’ll hear from funded traders and experts every week. This isn’t just a program. It’s a squad that’s got your back.Trust & TransparencyWith 12+ years of funding traders in 140+ countries and features in Forbes, MarketWatch, and Inc. 5000, Topstep leads the futures prop firm space with clear rules, a trader-first platform, and real support from people who care. Topstep is more than just a prop firm. We’re a community built to help real traders get funded and stay funded.
Written by the business, not verified by us.Is Topstep legit?
Topstep (topstep.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 24% of negative reviews. Last updated 2026-08-11.
What people say
helpful customer service
Customer service bot plays role as labeled and customer support has helped me resolve my problems swiftly.
TOPSTEP closed my account
TOPSTEP closed my account after a monthly payment failed to renew (even though I believed my card was valid, having verified this with my bank). After some explanation and negotiation, TOPSTEP agreed to transfer the balance from my old closed account to the new one I had purchased. I am extremely grateful to TOPSTEP for this goodwill gesture. I highly recommend this prop firm for the quality of their support and professionalism.
payout speed could be better but it is…
payout speed could be better but it is fine
Great trading platform and very great…
Great trading platform and very great support team, payout so quick and nothing to say
Quick Refund
Requested a refund for the renewal of a subscription that I had forgotten to cancel. The whole issue was resolved in less than 10 minutes. Apollo, the agent I talked to gave me great customer service. Thanks!
ProjectX is the best platform
ProjectX is the best platform for trading. I love it. 🥰😇
Customer service is amazing
Customer service is amazing. I've been having an off again/on again issue logging into my dashboard. Contacted CS and their IT took care of it in less than 24 hours. Thank you Jacob and your IT team.
Alexander ReppertUnited States · 1 review · Experienced 2026-07-28 ·
Quick and Excellent Customer Support
I had an issue where I had accounts accidently rebill and I emailed customer support and they dealt with the entire problem and refunded me within 5-10 minutes! I genuinely couldn't believe how quickly they were able to address my problem. It was even more of a shock that I send the email out at nearly 12:30am EST! The emails they replied with even came with step by step diagrams on how to perform certain actions I needed to take! Jacob and Amber were friendly and extremely helpful! The world would be a lot better place if other companies put in the level of the care that Topstep puts into its customer service.
So unfair
Well you have not tryed to contact me at all. All You keep doing is sending me unusefull emails and my money has still not been returned sense you stoled 219 dllr out of my account I need a direct number so I can speak to a supervisor next time you email me such none sence please send me the number of a supervisor who I can speak to so I can get my money back!
i accidentally left an account open…
i accidentally left an account open while never trading it, but paid for it so i asked if it was possible if i could get my money back and by great customer service of Khyleal i was able to get my money back.
10/10 service
They helped me with exactly what I needed and its very user friendly!
Not making payment
My husband has been waiting for a payout since 26 June 2026. Today is 28 July 2026. He contacted the help desk only for them to say they are investigating the matter. He reached out two weeks ago. Still nothing. He followed up last week as well.
best prop out there
Payout problems
Never heard of a prop firm that takes more than 1 month send a payout. No real customer service. They say i am the one who NEEDS to be patient. Everyone has patients but 1 month thats beyond patients 10 business days in total i can wait. Im starting to think that they dont want to give me the payout.
Still the most trusted prop that I…
Still the most trusted prop that I utilize. Improving everyday!
Diamond from Topstep working on level…
Diamond from Topstep working on level 2, it is a great support member. Very simple to understand and help. Should take this member to higher level. To be completely honest sometimes we just want things very simple to understand.
Great support
Support is quick, responsive and effective.
Unresolved lockout mid-payout & $11,373.20 forced into reserve – Need Senior Management review
Escribo esta reseña para compartir un desglose constructivo de mi experiencia reciente con respecto a las solicitudes de cobro y la transición a una Cuenta Financiada en Vivo, con la esperanza de llegar a la Alta Dirección (Senior Management) para obtener una resolución justa. Tras lograr consistencia y ser elegible para cobrar en 5 Cuentas Express, procedí a enviar mis solicitudes de cobro el 16 de julio. En una ventana de 10 minutos, envié con éxito mis primeras 3 solicitudes de pago ($3.000 cada una). Sin embargo, mientras buscaba mis datos bancarios para las últimas 2 cuentas, un script automatizado del sistema congeló mi panel con un cartel que decía: "Esta cuenta está bloqueada. Las solicitudes de pago no están disponibles." Este bloqueo ocurrió a mitad del trámite, impidiéndome completar de buena fe mi 4.º y 5.º retiro de $3.000. Soporte me confirmó que, al transferir estas cuentas a una Cuenta Live de $50K, $11,373.20 USD de mis ganancias acumuladas irán a un Fondo de Reserva bloqueado en lugar de procesarse como los pagos elegibles que eran. Forzar más de $11.000 de ganancias totalmente en regla a una reserva —sujetándolas a nuevas reglas de mercado real debido a un bloqueo del sistema a mitad del proceso— es profundamente frustrante. He cumplido con todas las reglas del 3-day Consistency Path en estas cuentas. Solicito respetuosamente a la Alta Dirección de Topstep que revise esta interrupción técnica y autorice el procesamiento manual de los dos retiros de $3.000 restantes. Quedo a disposición para actualizar esta reseña tan pronto como se alcance una resolución justa. I am writing this review to share a constructive breakdown of my recent experience regarding payout requests and the transition to a Live Funded Account, hoping to reach Senior Management for a fair resolution. After achieving consistency and earning eligibility for payouts across 5 Express Funded Accounts, I proceeded to submit my payout requests on July 16. Within a 10-minute window, I successfully submitted my first 3 payout requests ($3,000 each). However, while retrieving my banking details for the final 2 accounts, an automated system script locked my dashboard with a banner stating: "This account is locked. Payout requests are unavailable." This system lockout occurred mid-process, preventing me from submitting my 4th and 5th eligible $3,000 payouts in good faith. Support confirmed that transferring these remaining accounts into a $50K Live Account will place $11,373.20 USD of my earned profits into a locked Reserve Fund, rather than processing them as eligible Express payouts. Forcing over $11,000 of fully compliant Express profits into a reserve—subjecting them to new Live market conditions and strict unlocking rules due to a mid-process lockout—is deeply frustrating. I have met all 3-day Consistency Path rules on these accounts. I respectfully ask Topstep Senior Management to review this technical cutoff and authorize the manual processing of the two remaining $3,000 payouts. I remain open to updating this review as soon as a fair resolution is reached.
Top step is easily one of the best…
Top step is easily one of the best things that’s ever happened to me