I like this app
I like this app Use very easy and discount as well
About Trainpal
Data updated- Website
- trainpal.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 0% (0/138)
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Is Trainpal legit?
Trainpal (trainpal.com) has a 1.3 out of 5 rating on OK.one, based on 151 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were let down by their experience overall, citing widespread dissatisfaction with the platform. Customers frequently reported extreme frustration when trying to secure refunds for cancelled or delayed train journeys, claiming that valid requests were repeatedly denied or ignored. People also heavily complained about unhelpful customer service teams and automated chat bots that completely failed to resolve basic booking issues. Some reviewers were not happy with the booking process, noting that payment methods frequently failed or search attributes changed unexpectedly right before purchase. Additionally, travelers experienced unexpected extra charges and hidden non-refundable fees that caused frustration.
Auto-generated from all reviews of this business. For reference only.What people say
AVOID AT ALL COST
I bought a ticket for 8 trips for the month. My understanding of a month is from the 1st to 30th or 31st. I wanted to use my last tickets in the last week of the month only to find out that the last date to them is the 28th. I cannot get hold of them to obtain a refund. £190.00 stolen from me. DO NOT USE THEM. I will be letting my entire contact list know not to use them.
I spent almost £350 on train…
Avoid!!! I spent £350 on train tickets for 9 of us and on the day the train was cancelled. The app said I was eligible for a refund all seemed good. I’ve had e mails to say the refund has been completed but i’ve still not received the money. There’s no way i’ve found to actually speak to anyone to try and sort it out so i’ve had no choice but to go through my credit card company to get the money back which could take 3-5 months! Will never use them again.
Dreadful company
Dreadful company. I foolishly purchased a senior rail card only to find that to “activate” it you have to use the app to buy your rail tickets. Just to “activate” my card I bought a single, very short trip ……. I am now unable to find my card and can’t find anyway of contacting anyone to help. STAY AWAY!!!!!
Now way to contact them
Cannot contact anyone to find out why the app won't let me open an account. You can only contact them once you have an account. I've lost the money I've paid TrainPal for a railcard and bought one else. No refund or apology offered.
Is this a scam? network rail card
Bought a network rail card, downloaded the app. Impossible to register the card. Network rail card does not even come up as an option. Zero help. Rubbish
Works fine for tickets but no option to…
Works fine for tickets but no option to remove or change debit card. So after I got a new card I had to delete my account and move on. No way to contact them.
SCAM
SCAM, paid for a railcard from the martin lewis article expecting to save some money however was left £26 out of pocket and didn't receive a railcard.
I cannot get through to them at all I…
I cannot get through to them at all I paid £20 for one year rail card and received nothing
It is almost impossible to get through…
It is almost impossible to get through to Customer Service. There is no phone number to call, and the email address that Trainpal provides is so overloaded that my mail bounces back "because there is a temporary problem delivering the message." What kind of company is this? The most apt description is 'Mickey Mouse'.
The reviews speak for themselves
The reviews speak for themselves. It's a system that's there to steal your money if you want a refund. I have only used Trainpal a few times to mix it up with Trainline; however, never again. I paid £47.21 for my ticket and needed to cancel, but the refund was £1.27 total scam, stating most of the train ticket was non-refundable, not easy to read, unlike Trainline, which is very clear, and to be honest was £10 cheaper if your ticket was non-refundable, and when you're in a rush, you can certainly make an error. Trainpal's app is misleading, but then I am used to the trainlines app, better the devil you know comes to mind. I have now deleted the app and my account with Trainpal.
Stick with selling train tickets
I have used them for a few years now with no issue. But i have to admit lately it’s giving me a vibe I don’t like. It’s like s gambling site distracting you with gimmicky “cash back” “lucky spin”etc. it needs to just stick with offering reasonable train fare.
Useless customer service
Wish I had seen the reviews before. Won't use anymore. Avoid. Useless customer service
Screen record whilst purchasing
Please create a screen recording when you are booking/exchanging tickets. Scammy system. Last night, I tried to exchange my tickets for a different time on the TrainPal app, but the times did not change. However, the money came out of my account. I spent all day today speaking with someone and apparently they do not believe it was a glitch in their system, and I cannot get a full refund, despite already paying for the administration fee (£9.99) when making my exchange. I understand that this admin fee is enforced by National Rail but the point is, I already paid for this, and I was asking for a refund with this admin fee deducted - they're trying to deduct it TWICE (£18.98) I will not be using TrainPal going forward due to this and advise others to be wary.
Absolutely shocking!
Absolutely shocking! Booked a return train ticket for 2 people, total cost of £214.62. They charged the credit card twice by mistake and now asking for me to still pay the admin fee to return the money. How is this a customer fault if they made the mistake? Would not use again or recommend. Bunch of incapable people working in this company. Do not use!!!!
Extortion.
Booked train tickets , charged train prices but on the day of travel I was informed trains weren’t running and this should’ve been made aware to me by train pal . They didn’t make me aware and I ended up paying train ticket prices for a bus to London and back . No apologies, no offer of refund . Awful awful service
One star is too much
One star is too much! Avoid like the plague.
Avoid at all costs
I purchased a return train ticket to attend Crufts on 8 March, costing £19.40 with my Senior Railcard discount. On 17 February, I realised I had mistakenly booked the return for 18 March instead of 8 March. As my ticket was exchangeable, I attempted to amend only the return portion, but the app required me to rebook the entire journey. I selected equivalent tickets at the same price, ensuring my Senior Railcard discount was applied. However, I have since discovered that the app failed to apply the discount at payment, resulting in an overcharge of £20.50. Additionally, I was charged a £9.99 admin fee. I had no intention of removing my Senior Railcard, and this appears to be an error in the booking system. On another booking I exchanged my Basingstoke to Hykeham return tickets from 18 Feb 2025 to 28 Feb 2025. The App and receipt show the change, but Trainpal actually only changed the return date which meant I had no outward journey ticket for the jouney. I was issued a replacement ticket from King's Cross to Lincoln and had to pay for the underground on my debit card. The guard let me travel from Basingstoke to London and the revenue officer let me through the barriers at Waterloo because at that stage all I knew was that the prepay ticket collection had only issued return tickets.
TERRIBLE AVOID THEM ROBBERS
TERRIBLE AVOID THEM ROBBERS Booked single ticket one way to long Eaton price 8.90 gave a 1st class option clicked on it 15.70 thought earlier train get a nice coffee and sandwich click Got in 1st class to be told embarrassingly I was not on a 1 st class ticket They had actually give an open anytime ticket for the price of 15.70 Was getting a flight that day so would not have needed an open ticket so 100% I know what I selected Customer Service team are trying to say that’s what I booked 100% I didn’t They offered 5 pound discount voucher to be used in 30days on ticket over 25 pound What a total insult Got my money and don’t care never again app deleted every single person I know told to delete as well Highway robbery with miss leading sales tactics 😤
Purchased a £30 railcard 2 weeks ago…
Purchased a £30 railcard 2 weeks ago and got a confirmation email to say it had been issued and money went out of my account but I’ve not been able to download the digital railcard. Have written an email and a letter to an address in Edinburgh but heard nothing. I’m extremely frustrated and upset to loose hard earned money. I opted for TrainPal as opposed to other companies having read the endorsement on Money Saving Expert website.
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