Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
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Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
I was sold a split tickets journey from Truro to Paddington. I later discovered that the first ticket leg from Truro was cancelled. On further investigation at Truro station it transpired that this train service was cancelled and published on 7th Sept. I was sold the ticket by Trip on the 30th! So basically sold a ticket for an already cancelled service. I had to purchase a new ticket for this section. When questioning this on the trip AI chat and explaining my out of pocket cost they seemed to offer a refund. A further email confirmation showed only a fraction of my extra cost was being refunded. They only refunded what they deemed as the original cost but due to their error I am out of pocket. A further attempt to talk to Mr AI only referred me to GWR but this is not their problem it is an issue with the third party seller - trip. This is very disappointing as it creates extra expense and stress and has unfortunately become very much a deterent.
Reply from Trip.com2026-10-14
Dear customer,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Kylie
Trip.com
App was fine, train was cancelled 40 mins into journey, App was very informative and kept updating until the train was cancelled, then it just said your trip has been cancelled.
Reply from Trip.com2026-10-14
Dear A. Saunders ,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Layla
Trip.com
The prices shifted, so after a brief review they had risen further.
Reply from Trip.com2026-10-14
Dear PACHECO CASTILLO ALVARO ULISES,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Morgan
Trip.com
It’s hard to get the right date of return. If I clicked the date of return….it will change the date of departure.I almost surrendered.
Reply from Trip.com2026-10-14
Dear ERLINDA RAYMUNDO,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
Hard to understand whether additional kg for carry on added or not. Because I added additional kg so total I will have 14kg for both ways and then I am going to payment and when I am checking flight details again it saying total only 7kg per person so I went back again to check and did few times. To buy. Tickets it’s took also 1 hour. Information about additional luggage that you are purchasing is very confusing
Reply from Trip.com2026-10-14
Dear Jamilya,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
Verification codes take a while and the check in link just redirects you to the website, which redirected me here to the app
Reply from Trip.com2026-10-14
Dear Ab,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Bonjour PEDRO,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Emilia
Trip.com
The price went up 50% when AI realized I was going to purchase the flight
Reply from Trip.com2026-10-14
Hi Tim Ackerman,
We highly value your feedback and want to express our gratitude for the time and effort you put into writing a review for us.
Rest assured, we are committed to consistently delivering captivating deals that offer great value to all our customers. We encourage you to continue using our app/website, as there may be a deal that perfectly matches your preferences and requirements.
Once again, thank you for choosing us and hope you have a fantastic day.
Best regards,
Riley
Trip.com
i wanted to book multicity flights best to book by trip .com
i wanted to book multicity flights
good flight choice i found and more than 5 connections i could do.
only issue is prn comes together and when booked for more than one passenger then difficult to know which PNR for which flight and which passenger
difficult to download the ticket from app or even website
Reply from Trip.com2026-10-14
Hi Madhavi,
We are grateful for your feedback. We want to assure you that we are deeply committed to offering our customers captivating deals at affordable prices in the market. We encourage you to continue using our app and website, as there may be a deal that perfectly matches your needs.
Once again, thank you for your valuable feedback, and we hope you have a fantastic day ahead.
Best regards,
Ellie
Trip.com
Hi Wanchai Sirinijsriwong,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Natalie
Trip.com
It was a good smooth process to book a domestic flight using my Cdn cc after having issues on the airline’s website itself!! The only problem I ran into after is not able to add baggage when I tried to check in as it took me to the airline’s website where my issues continued. Not sure if there’s a way around that yet on Trip(dot)com.
Reply from Trip.com2026-10-14
Hi Oluwaseun,
Thank you for taking the time to share your feedback with us. We truly appreciate your effort and dedication in writing this review. Please be assured that we are committed to offering our customers the most exciting and affordable deals available in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly suits your needs.
Once again, thank you for your feedback, and we hope you have a wonderful day.
Best regards,
Morgan
Trip.com
Good Experian, just to go by boat in the northern sea(4 hours )normally it’s already good offer. The staffs are friendly and helpful..food was not bad..but the crab was a bit difficult to get the meat off..if they cooked when still fresh will be easier to open.
But all the rest is good.
Reply from Trip.com2026-10-14
Hi Jirayu Meier,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Riley
Trip.com
Hi Khristine GARCIA,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Kylie
Trip.com
Hi UMIKULTHUM ABRARI SHARIF MOHAM,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Avery
Trip.com
Hi Rondey Muyco,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Skylar
Trip.com
A great range of travel services, competitively priced.
You provide a great range of travel services at competitive prices. We booked several accommodations and car hires with for our recent trip to Australia. All of which comfortably met our needs and expectations.
I do however have some constructive criticisms, to offer.
The lack of consistency in your websites layout, processing of information and the format of the final confirmation invoice/voucher. It makes it really quite difficult on a multivenue/location trip to easily recognise relevant information.
My second issue is with your "additional car hire -"excess" indemnity cover. Whilst the wording on your website makes the offer appear beneficial, the reality when we collected our various cars was very different.
Primarily, whilst we could use your offering to reclaim any excess payments due, should a claim arise. The car hire company would have still required us, to make the payment at the time of the claim, and subsequently seek reimbursement from you. It was also pointed out that unless we had the full details of the third party responsible, eg. an unwitnessed scrape in a car park, a failure to stop by the party responsible for a collision, such incidents would not be covered but we would still have to pay the relevant excess. This is not made clear in your website description.
For this reason we cancelled your cover and opted instead for hirers additional cover - safe in the knowledge we could just return the car and walk away. Yes these policies are more expensive, but the peace of mind and ease, when you are on holiday in a strange country, make for my money good value.
Reply from Trip.com2026-10-14
Hi Anthony M customer,
Thank you for leaving us your feedback. We are glad to know that our APP/Website provides convenience to our customers, and we are committed to maintaining this level of service while striving to offer even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support, and we can't wait to serve you on your future journeys with us. Thank you for choosing us.
Best regards,
Ellie
Trip.com
Bonjour MOHAMMAD SOJEEB MIAH,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Victoria
Trip.com
Hi Mike,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Kaylee
Trip.com
Hi Sasidharan Nair,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Alexandra
Trip.com
Hi ISAAC AKWASI ASSAN,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Angelina
Trip.com
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