Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.Hi Rajesh V Gupta, Thank you so much for your feedback. We're glad to hear that our APP/Website brings convenience to our customers. Kindly note that we are committed to continuing this level of service and providing even more competitive deals and offers for our customers. Your ongoing support is truly valued, and thank you once again for choosing us as your preferred option. Best regards, Ariana Trip.com
Hi RUCHNAPORN CHAIYUT, We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team. Thank you once again for sharing your lovely review. We hope you have a truly remarkable day. Best regards, Kaylee Trip.com
Good service, makes traveling easy
Hi Mariam Batool, Thank you for providing us with your valuable feedback. We truly appreciate the time and effort you devoted to writing a review for us. At Trip.com, our utmost priority is to deliver the most exceptional deals and offers to our customers. We are delighted to hear that you find our offerings both captivating and cost-effective. Rest assured, we will persevere in our efforts to enhance our services further and provide even more competitive deals for the benefit of our customers. We sincerely hope that you will continue using our app/website to explore and discover a deal that perfectly meets your needs. Once again, we extend our gratitude for choosing Trip.com, and we eagerly anticipate the opportunity to serve you in the future. Best regards, Kaitlyn Trip.com
Hi REAH BAJIO, We sincerely appreciate the time you took to write this wonderful review. Your willingness to share your experience with our customer support is greatly valued. Rest assured that our team is dedicated to consistently providing the best possible customer experience. Your feedback serves as a strong motivator for us to maintain our high standards and go above and beyond to exceed the expectations of every customer. Thanks again for choosing us, and we hope you have a great day. Best regards, Alexandra Trip.com
Fast booking. Hassle- free
Hi DAISAKU SHISHIDO, Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team. Once again, thank you for sharing your lovely review. We hope you have an amazing day. Best regards, Ariana Trip.com
Good for hotels. For flights I sometimes find the price is advertised cheaply then when you go to book there aren’t enough tickets left and the price has gone up, which it then pushes you to book. Actually the price hasn’t changed and if you wait a few hours or buy elsewhere you can get it for the original price. Pretty sure this is illegal in a lot of markets. Chinese government should crack down on companies with such dishonest practices.
Dear DC, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Morgan Trip.com
Paid nearly £500 to reserve seats, only to receive an email after informing me that I could do this for free via the airline. Why isn’t this made clear at the time of booking? I’m so angry, with myself as much as anything.
Dear Steve boucher, Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best regards, Morgan Trip.com
I booked with Trip.com, just be aware that cheap is not all what it seems. Sold me a hotel in San Joan, even though I put Benidorm. San Joan is 38km from Benidorm. Sold me 2 nights in hotel even though their flights were flying back on the second night. Now this is not all down to Trip.com I should of checked it properly myself. But just didn't expect it. So Iv had to book a separate flight and another hotel actually in benidorm, spent a good bit in ubers getting to destinations. So a cheap weekend getaway has cost more than a week away. Moral of story is if you book with Trip.com, check and double check what your getting for myself I wouldn't use them again.
Dear Duncan ogg, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Skylar Trip.com
took us a few goes at getting flights at the price we wanted as each time it would expire and cause us to refresh
Dear Sonia A VS, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Layla Trip.com
I couldn’t move to the next step without it forcing me to review
Dear Unknown, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Natalie Trip.com
I haven't finished check-in, and then this request pops up.
Dear AMBER Ming Chu LEE, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Elizabeth Trip.com
I’m not sure
Dear CIAN RORY O DWYER, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Riley Trip.com
Ease of navigation, member discounts, no issues with all bookings.
Hi HUSSEN, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Victoria Trip.com
It's the first time I am using Trip.com as going through a third party always make me nervous. The etickets took nearly two hours to reach my mailbox which made me quite nervous.
Hi CHAU WEE, Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future. Best regards, Kaylee Trip.com
Somehow challenging to complete the booking process.
Hi ALIOU BOLY, We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team. Thank you once again for sharing your lovely review. We hope you have a truly remarkable day. Best regards, Kaitlyn Trip.com
Even though there had been a major problem on the line causing a backlog We were constantly updated Staff remained pleasant and calm A big thankyou for compensating so easily and quickly Will certainly continue to travel with you again
Hi Joan Thompson, Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future. Best regards, Avery Trip.com
Easy for booking flights and hotels and rental car as well. Always show the options in the transit and self transfer.
Hi Santosh Kumar Gurung, Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Thanks again for your feedback, have a wonderful day. Best regards, Alexandra Trip.com
Hi HARIS, We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Best regards, Kaitlyn Trip.com
Hi FATUCHA ALI HUSSEIN MULOGA, Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future. Best regards, Kylie Trip.com
I hope the connecting flights been sorted tok
Hi MONTEBON ESTER, Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us. Thanks again for your feedback, have a wonderful day. Best regards, Emilia Trip.com
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