Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
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Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
can not book extra leg room for China Southern AND I tried to contact this company about 20 times on their web site. The answer is always, can not find this passenger or your ticket is not correct. WHY? Very Bad.
Will never use this company again. Trying to book a wheelchair AND EXTRA legroom.
Reply from Trip.com2026-10-09
Dear David Blue-Moon,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Morgan
Trip.com
The main problem is my price is higher than my friends price for the exact flight and time. Each time I signed in to check flights and costs. the price increases every time. This seems very bad to me that this happens.
Reply from Trip.com2026-10-09
Dear WENDY LEE CAMERON,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
Bonjour Jonathan Paul dash,
Merci pour votre réclamation. Nous vous prions de nous excuser pour tout inconvénient causé. Nous prenons au sérieux votre demande, nous allons enquêter sur le sujet et nous vous apporterons une réponse au plus vite. Votre feedback est très important, merci de votre patience et de votre compréhension.
Cordialement,
Kaylee
Trip.com
Dear Dudu,
Thank you for your time in leaving us this feedback. We're glad to know that you are satisfied with our service. However, we are saddened to see your rating for us. If we caused any inconvenience, we are sorry for it. Please know that we always aim to meet our customer's expectations and beyond. We are looking forward to your next journey with us for another fantastic experience. Have a beautiful day!
Best regards,
Skylar
Trip.com
As of now all my booking and canceled flights were all good. Thank you for the service
Reply from Trip.com2026-10-09
Hi RUBENAIDA MIURA,
Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future.
Best regards,
Skylar
Trip.com
Hi Ian,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Victoria
Trip.com
Olá ROLANDO SANGALANG,
Agradecemos por dedicar o seu tempo para nos dar o seu feedback positivo. Ficamoso felizes em saber que o nosso serviço atendeu suas expectativas, e as suas palavras gentis alegraram o nosso dia.
Na Trip.com, estamos comprometidos em oferecer aos nossos clientes as melhores ofertas e promoções possíveis. Ficamos contentes em saber que achou a nossa plataforma útil, e encorajamos a continuar utilizando-a para encontrar mais ofertas que atendam às suas necessidades.
Estamos ansiosos em apoiar na sua próxima jornada conosco em breve. Mais uma vez, agradecemos por escolher a Trip.com.
Atenciosamente,
Kaylee
Trip.com
Hi Darrel,
Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation.
Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day.
Best regards,
Evelyn
Trip.com
Hi John B.,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Emilia
Trip.com
Hi GONZALES EBEN,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Kylie
Trip.com
They need to have lower prices
I just prefer and recommend you guys
I believe I should get more entitlements or discounts as im a repeat customer
Reply from Trip.com2026-10-09
Hi Giuseppe Bartone,
We greatly appreciate the time you took to leave such a positive review and share your experience with our customer support. Rest assured, we are committed to consistently providing the best customer experience to all our customers. Your valuable feedback serves as a strong motivator for us to continuously improve and exceed customer expectations. We eagerly anticipate our next trip with you. Thank you for choosing us, and have a fantastic day.
Best regards,
Avery
Trip.com
Your platform is easy to use. The rates are reasonable but if it can be cheaper that will be valuable and become hit. Your campaign is too short and I didn’t get much information beforehand.
Reply from Trip.com2026-10-09
Hi WonNATTAPORN,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Morgan
Trip.com
Its goo to have the chance to take the price and time you want
Reply from Trip.com2026-10-09
Hi AL HUMYDAN/Rahaf RASHED SALMAN,
Thank you for taking the time to share your feedback with us. We greatly appreciate your effort and time in writing us a review. Our team is dedicated to providing our customers with the most engaging and pocket-friendly deals in the market. We advise you to continue using our app/website, as you might just find a deal that precisely matches your needs.
Once again, thank you from the bottom of our hearts, and we hope you enjoy the rest of your day.
Best regards,
Victoria
Trip.com
Hi MAI CHEREMOND,
We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team.
Thank you once again for sharing your lovely review. We hope you have a truly remarkable day.
Best regards,
Alexandra
Trip.com
Not used Trip. Com Much thus far.
Just started with it.
But Good thus far!? 🙏
Reply from Trip.com2026-10-09
Hi Charles Cotton,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Natalie
Trip.com
I had no problem making the reservation. It went smoothly
Reply from Trip.com2026-10-09
Hi Sally Savery,
We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us.
Best regards,
Elizabeth
Trip.com
Easy steps for flight reservation Round trip Jeddah Karachi Jeddah
Reply from Trip.com2026-10-09
Hi AMJAD ALI SHAMAN,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Ariana
Trip.com
Hi Mary Clair Cajoles,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Kaylee
Trip.com
Ciao Andrei,
Grazie per averci segnalato questa preoccupazione. Ci scusiamo sinceramente per eventuali inconvenienti causati. Puoi essere certo/a che approfondiremo ulteriormente la questione e ti contatteremo direttamente. Il tuo feedback è molto apprezzato e lo stiamo prendendo seriamente. Apprezziamo la tua pazienza e comprensione in questa questione.
Cordiali saluti,
Ella
Trip.com
The flights went up significantly during booking. Went back out and they went down a bit but not to original quote.
Reply from Trip.com2026-10-08
Dear Julie Dickinson porter,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
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