Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
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Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
I met the requirements to get upgraded to be a black diamond but I didn’t get invited. I spent so much money to meet the requirements. I felt I was scammed. Very disappointed.
Reply from Trip.com2026-10-07
Dear Sok Phou,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
Dear SAM THORNER,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
the interface is somehow misleading autoselect flight time not preferred.
Reply from Trip.com2026-10-07
Dear YOLANDA HO,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
Flight status information and update is lagging. Not useful for users. Cannot rely on it.
Reply from Trip.com2026-10-07
Dear Gary,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kylie
Trip.com
I book flight date to the other day then system just back to the same day
Reply from Trip.com2026-10-07
Dear RATTANAPATTANATHANAKUL NONTPAK,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Too difficult to understand. Can't find my reservation
Reply from Trip.com2026-10-07
Dear MARVA C SPENCER,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Hi PP,
We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us.
Best regards,
Kaylee
Trip.com
Hi Andy H,
We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team.
Thank you once again for sharing your lovely review. We hope you have a truly remarkable day.
Best regards,
Angelina
Trip.com
Hi PATERNO JR MONCADA,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Avery
Trip.com
Hi Collins Etuhonwa,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Morgan
Trip.com
It was great. The only draw back is that once I nearly booked the trip over my phone, it all fell apart and told me to contact customers service. Luckily I used my PC instead and managed to book. These travel apps often drop you at the last minute.
Reply from Trip.com2026-10-07
Hi James Gripper,
Thank you for taking the time to leave such a positive review. We genuinely appreciate you sharing your experience with our customer support.
At our company, we are committed to delivering excellent customer experiences every day. Your feedback motivates us to maintain our best practices and go above and beyond to exceed our customer's expectations.
We are eagerly looking forward to our next trip with you, and we thank you for choosing us. Have a wonderful day.
Best regards,
Natalie
Trip.com
Easy to use app. Convenient. Able to compare combinations & decide on the most suitable offer.
Reply from Trip.com2026-10-07
Hi CHUA/CHYE KIM WILSON,
We are grateful for your feedback. We want to assure you that we are deeply committed to offering our customers captivating deals at affordable prices in the market. We encourage you to continue using our app and website, as there may be a deal that perfectly matches your needs.
Once again, thank you for your valuable feedback, and we hope you have a fantastic day ahead.
Best regards,
Alexandra
Trip.com
Dear Layla,
Thanks for responding !
I contacted the AI customer service, and the reply indicated that the ticketing process was still underway; furthermore, my return flight lacked an e-ticket number, so I thought that the ticketing process had not yet been fully completed.
Is it normal not to have an e-ticket number? Thank you.
Reply from Trip.com2026-10-07
Dear Wade,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Please note that our booking page displays the issuing time. We recommend checking this information before making your desired bookings. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon.
Best Regards,
Layla
Trip.com
Easy process , rapid tickets , to be honest I had a what have I done as soon as I parted with my money but I went on to air canadas site and it was all good ,
Reply from Trip.com2026-10-07
Hi Mr B Farrell,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Riley
Trip.com
Hi UMA KANTA,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Riley
Trip.com
Compettlitive ticket price.
Need more bigger discounts options
Reply from Trip.com2026-10-07
Hi ONA,
Thank you for taking the time to share your feedback with us. We truly appreciate your effort and dedication in writing this review. Please be assured that we are committed to offering our customers the most exciting and affordable deals available in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly suits your needs.
Once again, thank you for your feedback, and we hope you have a wonderful day.
Best regards,
Ella
Trip.com
Low price
Easy to understand
Lots to choose from from
Quick response
Reply from Trip.com2026-10-07
Hi Gutmanis Yolanda,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Riley
Trip.com
The site is hard to use. I searched for several flights for a multi-city trip. The search kept saying no results. It said try a train. I clicked ok. It said no trains. But when I close out and come back in and search one flight at a time with the specific airport code I find results and can purchase. It took me 3 days to complete a flight purchase because I had to try over and over to figure out why it would not accept my search over and over again. That is too difficult.
Reply from Trip.com2026-10-06
Dear Mike,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
Our guide, although a very nice woman, was very difficult to understand. I have a lot of respect for people speaking a second (or more) language but I couldn’t understand most of the things she told us.
It’s a pity because now it was just looking at the Forbidden City without understanding what we were looking at.
Reply from Trip.com2026-10-06
Dear Charlotte Vluggen,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Victoria
Trip.com
Dear Sakshi,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
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