Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
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Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
At first, Trip.com seemed to have solid competitive pricing and ease of access to bookings within the app. Everything seemed to go well. This was until the night of our flight out of Ho Chi Minh City to Sydney where the service was cancelled stranding us in a different country. I contacted Trip.com as I couldn't get a hold of the airline and they were absolutely useless during a highly stressful situation.
I made it clear to them that I would like to find an alternative flight as I needed to get back to Sydney the next day. The person supposedly "helping me" kept telling me that they could simply not help me and that I would need to wait specifically 13 hours for them to get back to me with a resolution. I really tried to emphasise that I needed to be in Sydney the next day and I was stuck in a loop of basically being told that they can't and won't help me. They even acknowledged that there was another airline available with flights that night but they wouldn't even consider it because of a cost differential (that I was prepared to pay). I gave up at this point. 13 hours later as promised, I received a follow up email that said that there was nothing they could do in regard to my situation and just blamed the airline (who are also to blame). After the dust settled, the airline put me on a new flight the next day. Hours before this flight was to take off, I received an e-mail from trip.com requesting a change to my new flight without my permission, which I had to contact them to tell them to NOT change my flight. They only tried to intervene when it was all sorted and could've lost my seat on the flight.
The prices might be good here but Trip.com take a booking fee. You pay them for a service. When the booking goes well then it's no problem. But remember this: If something happens to your booking, they will not help you. At least in my experience, they didn't even attempt to try unless you count "we'd like to express our sincerest apologies" which they started every message with whilst telling me I am absolutely on my own.
Reply from Trip.com2026-10-11
Dear Bradley,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Ariana
Trip.com
Booked a hotel promised price match if found better price. The exact same booking was cheaper they refuse to refund me the difference.
Reply from Trip.com2026-10-11
Dear C Nguyen,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
Dear ZVI SADE,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kylie
Trip.com
Bought a rail ticket via this app. Processed payment, message came up saying awaiting payment. So again payment processed which then resulted in two transactions going through and two tickets issued. Only downloaded one ticket. Asked straight away for refund for second ticket Trip refused. Obvious error by Trip as same journey processed twice within 2 mins and second ticket not downloaded. Won’t use this app again.
12/10/36 - Trip replied with same response, no error on their part, no refund. What would have been reasonable and fair would have been a credit for the amount issued on the app to be used for another ticket.
Reply from Trip.com2026-10-11
Dear Colette Kerr,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Natalie
Trip.com
Dear Sofia,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Yet again pushed a trustpilot screen on top of a ticket confirmation window. Amateur and bug ridden throughout.
Reply from Trip.com2026-10-11
Dear David Alcindor,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Dear FARHAZ KHAN,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Avery
Trip.com
Dear PROVOST LYSA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Booked with Trip.com for flights from BOM-AMD.Having already taken flight from LHR-BOM this first part was not booked with Trip.com thank god. This flight was the second part of the journey. The airline was Air India. Paid Premium Economy for 4 of us as we were going for my Mum’s last journey for her ashes. Difficulty time for the family. We didn’t get our original cabin and were downgraded. Spoke to Trip.com 4 times and today 11th October 2026 spoke to them again. One of the most insensitive agent in the phone who frankly couldn’t give a dam about my refund. Even after explaining that Trip.com advised the refund will be processed in 10 days, and nothing at all. Today I was advised they are waiting for the Airline to respond. I have produced and provided them with the proof and Trip.com is not willing to refund. Stay well away from these people and this company. This was not a holiday but saying goodbye to mum for the last time. Absolutely horrible experience from these people. Quick to take your money but when it comes to dealing with refunds they don’t want to know. YOU HAVE BEEN WARNED. STAY AWAY. Travel dates 12th September 2026.
Reply from Trip.com2026-10-11
Dear Vijay Patel,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Ellie
Trip.com
Too expensive and the benefits are not good enough
Reply from Trip.com2026-10-11
Dear Mabel,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Morgan
Trip.com
No flight record in my upcoming trip. Only have to search from email.
Reply from Trip.com2026-10-11
Dear Manusrudee Suwannarat,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
I was very surprised not to receive any confirmation email. The only info I have is a link to their website that I've saved. I actually have no idea what would happen if the booking's delayed and I need to contact them. Very odd.
Reply from Trip.com2026-10-11
Dear User,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
I tried about 20 times to book flights, starting in Skyscanner going to trip.com; many times the price increased by a small but material amount immediately on joining Trip. Most frustrating was that all but the last time, at some point in the booking process it would abort with the message that the seats were sold out at that price. Sometimes within seconds of joining Trip. Prices were too volatile. After a lot of frustration I eventually got through the process at close to the price quoted the first time I'd tried. But very hard work and very hit and miss.
Reply from Trip.com2026-10-11
Dear Michael,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Elizabeth
Trip.com
I have booked my flight with my email address and contact number. But when I go to manage my booking on confirmation email, it shows error. When I go to manage my booking in airline with the reference number, it shows someone else's email and contact number to verify OTP. If it's not resolved we will have to contact our credit card company
Reply from Trip.com2026-10-11
Dear Tamanna,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Kaylee
Trip.com
Not good enough
The page frizzed after I entered the date.
Reply from Trip.com2026-10-11
Dear Mehrdad Davachi,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
Dear AMAL DARDAS,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
Dear RLB,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Please note that our booking page displays the issuing time. We recommend checking this information before making your desired bookings. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon.
Best Regards,
Riley
Trip.com
I love the many & flexible flight choices available but the fixed font-size and disabled zoom feature made it difficult to read important information & fine prints.
Reply from Trip.com2026-10-11
Dear THERESA N.,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
The services provided are good so far. It could be better if the App allows switching of accounts capped at 3 accounts. Rationale: my child has her own account to book rail/flight while studying overseas. She has granted access to her parents to help remind her to leave early for rail/flight. However, as parents, we also have our own accounts. Login in and out of accounts is cumbersome. Hence, switching of accounts among logged-in accounts would be good. Thank you.
Reply from Trip.com2026-10-11
Hi Chern Nee Goh,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Avery
Trip.com
Good range of options and trip flex option under $125 pp. But the site is quite slow and my flights had to be restarted mid booking. And even on business class I had an option to purchase extra VIP lounge access which wa not required
Reply from Trip.com2026-10-11
Hi Robert Dew,
Thank you for providing us with your valuable feedback. We truly appreciate the time and effort you devoted to writing a review for us. At Trip.com, our utmost priority is to deliver the most exceptional deals and offers to our customers. We are delighted to hear that you find our offerings both captivating and cost-effective.
Rest assured, we will persevere in our efforts to enhance our services further and provide even more competitive deals for the benefit of our customers. We sincerely hope that you will continue using our app/website to explore and discover a deal that perfectly meets your needs. Once again, we extend our gratitude for choosing Trip.com, and we eagerly anticipate the opportunity to serve you in the future.
Best regards,
Natalie
Trip.com
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