Trip.com

Flight never arrived and no email on…

Flight never arrived and no email on cancellation and refund

Randy PaulUnited States · 6 reviews · Verified · Experienced 2026-10-02 · Posted 2026-10-12

TRIED to book a flight from Iloilo

TRIED to book a flight from Iloilo, Philippines (round-trip) to Danang, Vietnam for 2 adults. I was unsuccessful over a period of 4-5 days, corresponding with 3 different travel agents. Had to finally go back online on the 6th day and was FINALLY successful on my own in getting our booking. I STILL have not heard back from the main agent (Midas) and it is over 10 days!

travelpieSingapore · 1 review · Experienced 2026-10-12 · Posted 2026-10-12

Never Again – Disappointing Service

I have been a loyal Trip.com customer for nearly 9 years, with approx SGD700,000 spent annually on bookings. Recently, I cancelled an airport transfer just 20 minutes after the free cancellation deadline due to an incorrect pick-up time. I cancelled promptly to avoid wasting the driver's time and petrol, and immediately made a new booking through Trip.com for the correct date and time. The original transfer was never used, and the driver did not make the journey. Despite these circumstances, my refund appeal was rejected. When I requested a second review, I received another rejection within just 30 minutes, raising concerns about whether my case had been thoroughly reconsidered. While I respect cancellation policies, I had hoped for some flexibility or goodwill, especially since I continued using Trip.com's services and was willing to accept a 50% refund as a compromise. What disappoints me most is not the cancellation fee itself, but the lack of consideration for a long-standing customer relationship. After nearly 9 years of continued support, this experience has significantly affected my confidence in Trip.com's customer service. I hope management takes this feedback seriously and reviews its approach to customer loyalty and service recovery.

MY RETURN SHOULD HAVE BEEN 20 OCTOBER

MY RETURN SHOULD HAVE BEEN 20 OCTOBER NOT 21 OCT PLEASE HELP

Avoid this company

Avoid this company. I booked a car through this website but didn’t find out till after I booked it that the person who used their card to pay had to be the main driver. I tried contacting them to change and put me as the main driver but customer service is appalling. I decided when I get there to put myself on at the desk. They flatly refused and left me and the other guest stranded and we had to get a taxi back to the airport to hire another car. They took £211 from me and reused to pay me it back. All in all it cost me an extra£250 on top of the their charge so £461 for a hire car for 3 days. Really bad company so don’t use

Booked my train ticket the wrong way…

Booked my train ticket the wrong way round the trains were at the same time Luton to Gatwick! But I purchased Gatwick to Luton I was told tuff buy a new ticket so cost me another £25 I missed my train and was told I can’t complain as it’s tuff luck - rude and just so inconsiderate of a small human error

I bought a senior railcard through this…

I bought a senior railcard through this site but then realised I also had to purchase my rail tickets through them in order to activate it. This meant I had to cancel the tickets I had already purchased through another site and pay a cancellation charge and purchase the tickets again so I could open the railcard. This isn't made clear at the point of purchase therefore I wouldn't recommend this company.

I can't do check-in online

I'm trying 2 hours to make check-in my ticket. There is no way to make it This is terrible

Update: Still Waiting for Customer Service to Contact Me

Thank you for your response, Ariana. You mentioned last night that Trip.com would review my complaint and contact me directly. However, I have still not received any communication or update. While I appreciate your apology, an apology alone does not resolve my complaint. I am still waiting for a proper explanation and a satisfactory resolution regarding my refund request. I would appreciate it if Trip.com could follow through on its commitment and contact me with a clear update rather than leaving me waiting. I hope this matter can be resolved promptly and professionally.

prakhar patelBrunei · 2 reviews · Verified · Experienced 2026-10-12 · Posted 2026-10-12

Unethical marketing.

The ticket reservation and confirmation…

The ticket reservation and confirmation name was different !

I am traveling to chennai to Almaty via…

I am traveling to chennai to Almaty via abudhabi Air arbiya flight but trip.com pnr create seprate When we talked to them airlines, they said that you cannot travel on itinerary.Due to which my lost money went around Rs 30,000. When we talked to their customer, he did not respond to us.trip.com Booking No. 1567956308688560 When booking.I was not told that you would be given such a separate pnr I was not told this when I booked.separate Will be given PNR ,Two different pnr will be given I should be given an alternate flight.or,give me full amount refund

Shocking service

Shocking service. Cancelled a return flight without explanation, over 2 week return policy, and buying a new one is twice the price

Terrible customer service and…

Terrible customer service and misleading booking promises! Free cancellation and modification were advertised, but when we faced an unexpected travel emergency, Trip.com refused to provide a refund or reasonable solution. Extremely disappointing experience. I would not recommend booking through this platform!

Anne TaylorPortugal · 2 reviews · Experienced 2026-10-12 · Posted 2026-10-12

I would give it a zero if I could

I would give it a zero if I could. Tried to make a second reservation. Would not let me with the same credit card I had already used. Then I tried another credit card and then I tried paypal. Paypal allowed the transaction Trip.com did not. Told me I could appeal the decision and it would give me an anser in 48 HOURS! I don't have 48 hours. It's for a second reservation to an existing reservation tomorrow. I will NEVER use this site again. For $8 more I booked with Booking.com with no issues.

Sent message indicating that I was having difficulty checking in online

Sent message indicating that I was unable to Check in online using the details provided on JAL Website. Explaining that Error Codes JSL081E006 or ERIFZ002 were displayed. Trip.com response was unsatisfactory and my e-boarding pass would be emailed 12 hrs before flight. 7hrs 35mins before departure and No email. Booking and seat selection easy but online check in impossible!

TravellerUnited Kingdom · 1 review · Experienced 2026-10-12 · Posted 2026-10-12

Immediate contact ignored after flight date error

My original flight on 14 October was cancelled by the airline. During the free rebooking process, I believed I was selecting a flight on 15 October. However, the confirmation was issued for 16 October instead. What is particularly frustrating is that I contacted Trip.com customer service immediately after receiving the confirmation because the travel date did not match what I believed I had selected. Despite raising the issue within minutes and later escalating it to a senior representative, Trip.com refused to make any correction, offer any flexibility, or provide any goodwill compensation, stating that their system records showed that 16 October had been selected. As a long-time customer, I am disappointed by the lack of consideration given to the fact that I reported the issue immediately. Had 16 October genuinely been my intended choice, there would have been no reason for me to contact support straight away and request a change to 15 October. I will now travel on 16 October, but I feel this situation could have been handled far better from a customer service perspective.

Dislike no option to select only one…

Dislike no option to select only one baggage for three of us...need split to buying for one and two separately...scary too cos we are split in the end

For booking is fine.But when it comes…

For booking is fine.But when it comes to airline change of flight is poor performance

Like

Like : reservation was easy Dislike : impossible to book a seat on airline website