TruConnect (truconnect.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I got a phone January 6th and it was locked when I woke up the next morning so I took it back and they couldn't unlock it
Reply from TruConnect2026-03-10
Hi Joseph,
If your device has been locked out, we understand this can be frustrating, especially when your phone is part of everyday life. You’re not alone. Our Complaints Team is here to listen, talk through your options, and help with next steps. Please contact us at (844) 450-4007 or [email protected] for support.
- Truconnect
The device is very bad and slow and charging of it not good
Reply from TruConnect2026-03-09
Hi, we understand how frustrating it can be when your device isn’t working properly. If you’re experiencing software or system issues, our Complaints Team is here to help walk through troubleshooting options and next steps with you. Please contact us at (844) 450-4007 or by email at [email protected] for support.
- TruConnect
TruConnect works very well for me. I live out in the countryside and service is usually patchy but truconnect comes in perfect every time.!! Good work! Thanks guys
Reply from TruConnect2026-03-05
Hi Lisa, Your stellar review of our phone service is music to our ears! We love hearing that you’re enjoying a strong, reliable connection.
-TruConnect
My Lifeline service has been cut off for no reason
Reply from TruConnect2026-02-25
Hi Dimetrius, We’re sorry to hear that you’ve encountered difficulties. Our team will be reaching out soon. If you need help sooner, you can contact our Complaints Team at (844) 450-4007 or [email protected], and we’ll do our best to assist you promptly.
TruConnect
Horrible company, you can never get ahold of anybody when you need to. They don't pay their employees this is crazy. What company can you not speak with somebody in America or go to a retail location? This is completely nuts The website has so many misspellins i'm almost wondering who my services through They say they're out of California but everybody has a foreign accent. When you try to talk to someone. And then the people on the other line don't even know what you're talking about, have the time. They say they will mail you a sim card I have yet to receive one.
Reply from TruConnect2026-02-23
Hi Tiffany, We're truly sorry to hear about your experience. We understand how frustrating this must have been, and we’d like the opportunity to make things right. Please reach out to our Complaints Team at 1-844-450-4007 or email us at [email protected] so we can work to resolve your concerns as quickly as possible.
-TruConnect
C
Charlie · 1 review · Verified · Experienced 2026-02-21 ·
★★★★★
This company(truconnect)is very, very professional. That's it,brief .
Experience
Reply from TruConnect2026-02-23
Hi Charles, Really appreciate you taking a moment to share this. It means a lot to the people behind the scenes.
-TruConnect
Truconect made it so easy to get my lifeline phone I didn't even need a current ID just my Medical card and or My EBT card that's it! My service never goes in and out my phone never loses service at all!
Reply from TruConnect2026-02-21
Hi Robert, That’s awesome to hear! We’re committed to keeping things easy and seamless, and your feedback reinforces that
-TruConnect
That’s awesome to hear! We’re committed to keeping things easy and seamless, and your feedback reinforces that.
- TruConnect
B
Bubba Boo · 3 reviews · Experienced 2026-02-17 ·
★★★★★
Worst Service I Have Ever Encountered
This company has been a disaster since the beginning. Voicemail has never worked right; now it just hangs up when I try to access. Telephone service is a coin toss. 50/50 would be an improvement. The only place it works correctly is at my house. Otherwise, it's a banner day if it works somewhere else. As for the data....not a chance of it working anywhere. I use my wifi at home. When I'm away from home, I cannot get anything but buffering. It did, however, use up over 4gb of data in background services when I made the mistake of leaving it on during a 10hr round trip out of state. Their "support" is a joke. It sounds like a call center in India, and it is difficult to even understand what they are saying. They have lied to me twice. Once when they told me they can only change my IMEI number if I buy a phone from them. The second lie they told me was they cannot change my IMEI number at all- that lie was from the "Escalation team". Since they lied to me, I've told them I will only communicate with them in writing--of course, they refuse to do that. How this "company" is in business at all is a mystery to me.
Reply from TruConnect2026-02-18
Hi, we're sorry to hear about your experience and want to ensure it’s addressed. Please contact our Complaints Team directly at (844) 450-4007 or [email protected].
- TruConnect
Really got bad Service here so I don't need your Service again
Reply from TruConnect2026-02-16
Hi Emmanuel, We want to understand what occurred so this can be addressed correctly. If you’re able, please reach out to our Complaints Team at (844) 450-4007 or [email protected] to share more information.
- TruConnect
Apparently, if you text a phone number repeatedly, they suspend your account the first time and the second time they shut you down completely. When you call in, it's beyond frustrating trying to contact an actual customer service agent to try and find out what you did wrong in the first place! I am so sick of their garbage service. I am going back to work so I can buy a decent working phone plan from a company that actually works with you.
Reply from TruConnect2026-02-16
Hi Catherine, I’m sorry to hear about your experience and want to ensure it’s addressed. Please contact our Complaints Team directly at (844) 450-4007 or [email protected].
- TruConnect
J
John Freeland · 2 reviews · Experienced 2026-02-10 ·
★★★★★
ABSOLUTELY A HORRIBLE COMPANY..THEY…
ABSOLUTELY A HORRIBLE COMPANY.. THEY TURNED MY PHONE NUMBER OFF AGIN FOR ABSOLUTELY NO REASON AND LOCKED MY PERSONAL PHONE SO I CAN'T TRANSFER IT TO ONOTHER CARRIER AND ABSOLUTELY HORRIBLE COMPANY....THEY JUST KEEP TELLING ME TO CALL THEM....HOW DO I CALL YOU WHEN U SHUT MY LIFELINE SERVICE OFF AGAIN
..HORRIBLE COMPANY HORRIBLE
Reply from TruConnect2026-02-13
Hi John, we're sorry to hear about your experience and want to ensure it’s addressed. Please contact our Complaints Team directly at (844) 450-4007 or [email protected].
- TruConnect
I'm concerned about the legitimacy of this provider and concerned about their safety standards. Especially for a company voted to be the future of entrepreneurs. Is this a good thing?
Reply from TruConnect2026-02-12
Hi Brittany, Thank you for reaching out. We understand how important it is to have questions or concerns addressed, and we’d be glad to assist. Our Complaints Team can be reached directly at (844) 450-4007 or at [email protected]
- TruConnect
