Eden

Hi there, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We understand how frustrating it is to believe your account was not paused after you requested it and to then be charged for a treatment you no longer wanted. We recognize how disappointing this situation has been, and we're sorry it led you to cancel your account. Your feedback is important to us, and we'll be sure to share it with our team as we continue working to improve our processes and overall member experience. Thank you for your honest feedback, and we wish you all the best moving forward. Susie from Eden 💚

Hi there, Thank you for taking the time to share your experience. We're glad to hear Melanie was helpful and took the time to answer your questions. That said, we're sorry to hear about the confusion surrounding your cancellation and the unexpected charge. We understand how frustrating it is to believe your subscription had been canceled, only to find out months later that it was still active and that a refund was no longer an option. Congratulations on being just 10 pounds away from your goal weight—that's a wonderful accomplishment! We're honored to have been part of your journey and appreciate you trusting Eden along the way. We'll be sure to share both your kind words for Melanie and your feedback regarding the cancellation experience with our team. Thank you for being part of Eden, and we wish you continued success in reaching your goal! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Melanie was able to get you the quick answers you needed. Providing prompt, knowledgeable, and compassionate support is what we strive for every day, and we're so glad Melanie made your experience a positive one. We'll be sure to share your wonderful feedback with her. Thank you for taking the time to recognize Melanie, and thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're delighted to hear Melanie has consistently provided you with such helpful and polite support. It's great to know your issues have been resolved quickly and that Melanie has kept you informed every step of the way. Providing responsive, reliable, and personalized service is what we strive for every day, and we're so glad she has continued to make your experience a positive one. We'll be sure to share your kind words with Melanie. She'll truly appreciate your recognition. Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're thrilled to hear Melanie made such a positive impression. Providing friendly, responsive, and compassionate support is what we strive for every day, and we're so glad Melanie was able to make your experience a great one. We'll be sure to share your wonderful feedback with her. Thank you for taking the time to recognize Melanie, and thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you for taking the time to share your feedback. We're truly sorry to hear that your questions and concerns were not addressed and that the automatic chat disconnect added to your frustration. We understand how important it is to have reliable communication and timely support, and we're sorry we didn't provide the experience you expected. Your feedback is valuable and will be shared with our team as we continue working to improve both our support process and chat experience. We appreciate you bringing this to our attention and thank you for your honest feedback. Susie from Eden 💚