Fixed my shipping issue promptly
Joanne was great. She understood the problem and worked to fix it promptly.
About Eden
Data updated- Website
- tryeden.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 257 reviews
- Replies to negative
- 92% (23/25)
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About this business
Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Written by the business, not verified by us.Is Eden legit?
Eden (tryeden.com) has a 4.6 out of 5 rating on OK.one, based on 257 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing exceptional support and resolving billing or account issues quickly. Consumers note that representatives are patient, thorough, and genuinely dedicated to making their overall wellness journey smooth and successful. Some reviewers were not happy with the online portal, mentioning difficulties with chat functions and communication channels. A few other people also felt that medication refills and response times experienced frustrating delays when checking in for updates. Consumers expressed disappointment when support agents failed to respond promptly to urgent account inquiries or cancellation requests.
Auto-generated from all reviews of this business. For reference only.What people say
Melanie was extremely friendly and…
Melanie was extremely friendly and helpful! She walked me through was I needed to do and made sure no further action was needed from me before ending the call
Easy and reliable
Upfront and transparent pricing with easy cancellation. Lost 75 lbs in 8 months using tirzepitide. Very happy with the service and would use again.
Very pleased
I was very pleased to reach Steff Palomar who helped me solve my complicated problem. She stayed on the phone while I migrated to the new platform and filled in all the intake information. I appreciated her help in her professionalism.
Melanie was quick to respond and very…
Melanie was quick to respond and very helpful!
Reply from Eden2026-09-02
Hi there, Thank you so much for your kind review! We’re thrilled to hear Melanie was quick to respond and very helpful with your questions. We’ll be sure to share your wonderful feedback with her! Thank you for recognizing Melanie and for being part of Eden! Susie from Eden 💚
Melanie was extremely helpful in…
Melanie was extremely helpful in getting my treatment plan set back to today
Reply from Eden2026-09-02
Hi there, Thank you so much for your kind review! We’re thrilled to hear Melanie was extremely helpful and was able to get your treatment plan back on track. We’ll be sure to share your wonderful feedback with her! Thank you for recognizing Melanie and for being part of Eden! Susie from Eden 💚
Joanne was very helpful and friendly…
Joanne was very helpful and friendly and solved issues quickly.
I am extremely disappointed with my…
I am extremely disappointed with my experience. The company processed and accepted my payment, but due to an error in their own system, they are refusing to send my product. Instead of taking responsibility and resolving the issue, they have left me waiting for something I already paid for. Customers should not have to deal with the consequences of a company’s internal system errors. Good customer service means honoring completed transactions or providing an immediate solution. Unfortunately, that has not been my experience. I hope they improve how they handle these situations because this has been frustrating and unacceptable. And here we are two days later and still have no product. You would think that if i was priority i would be getting a rush shipment. Also make sure if you want to get your next dose so you stay on track, I would start doing it 3 weeks in advanced because here i am going on four weeks of trying to get my next dose and still have yet to receive it. I really hope this company can rectify this situation.
Reply from Eden2026-08-06
Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced. We understand how upsetting it is to have your payment processed but not receive the product due to an internal system issue. We agree that our members should not have to bear the burden of problems caused by system errors, and we're sorry this situation left you feeling let down. Providing timely resolutions and clear communication is incredibly important to us, and we regret that we did not meet your expectations. Your feedback is valuable and will be shared with our team as we continue working to improve our processes and the overall member experience. Thank you for your honest feedback. Susie from Eden 💚
Sandra was extremely efficient and…
Sandra was extremely efficient and obtain the answers to my questions in a timely manner. She even went the extra step to make sure that I was able to complete the intake form and redirected me to another website to open the email. Great people skills!
“ANN” is a star performer ⭐️
“ANN” is a star performer ⭐️ She was so patient and listened to my long-winded issue and handled it with professionalism, kindness, and compassion. This is not my first time calling customer service and every single time I’ve called, they all have been absolutely. AaaaMazing!
Importance of being able to talk with a person.
Having a conversation with a real person instead of the AI chatbot allowed for me to receive answers to my questions concerning the new platform. Lupe D. provided me with answers to all my questions and offered to assist me in the future if I had any other questions or concerns. She provided me with a link to access the new platform when I explained that I never received the initial email invitation. I am quite pleased with the level of knowledge and customer service that Lupe D. showed me today.
Joanne was extremely helpful
Joanne was extremely helpful. I had originally reached out several weeks before but we were unable to do anything at that time but was told when to reach back out to her. I did and she gotten me completely taken care of as promised. Excellent customer service!
Reply from Eden2026-08-25
Hi there, Thank you so much for your wonderful review! We're delighted to hear Joanne followed through and made sure you were completely taken care of when you reached back out. It's especially great to know she remembered the next steps, kept her promise, and provided the support you needed when the time was right. That kind of follow-through and reliability is exactly what we strive for. We'll be sure to share your kind words with Joanne. Thank you for recognizing her excellent customer service! Thank you for being part of Eden! Susie from Eden 💚
Joanne (customer support) was incredibly helpful when I…
Joanne was incredibly helpful when I explained my issue, and she communicated my options very clearly. Once I made my choice, she followed through promptly. I appreciated all of her help. I highly recommend Eden’s platform for treatment and related support.
Ann was amazing at support today and…
Ann was amazing at support today and managed to fix an issue I had quickly with great communication and updates. Thank you so much. This is why I continue to use this company. Amazing service and communication always
Melanie was wonderful
Melanie was quick, kind and got things taken care of for me.
Melanie was wonderful
Melanie was wonderful. She was quick to respond amd quick to resolve my issue about missing my July shipment. Usually I have a hard time with chatting back and forth and getting my issues resolved but she was on it and got it done right away. She needs a raise!!!
Melanie was great!
Melanie was kind, quick and efficient with solving my problem. Thanks Melanie! -Leah
Joanne helped me quickly and thoroughly…
Joanne helped me quickly and thoroughly solved my issue.
Excellent support
I received excellent support from Joanne. She was kind, professional, pleasant, and provided very good service. It was so easy to work with her and I was able to get what I needed.
Provided good service and was very…
Provided good service and was very knowledgeable.
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