Eden

Hi there, Thank you so much for your kind review! We're delighted to hear our representative was polite and took the time to thoughtfully research your situation. Providing thorough and attentive support is so important to us, and we're glad you felt your concern received the care and attention it deserved. Thank you for taking the time to recognize our team and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're glad to hear the chat service made the cancellation process simple and easy for you. While we're sorry the cancellation option wasn't easy to locate on your own, we're delighted Danifer was able to step in and quickly take care of everything for you. We'll be sure to share your kind feedback with her! Thank you for recognizing Danifer's helpful service, and we wish you all the best! Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're very sorry for the frustration and confusion surrounding the hold on your account and the unexpected renewal. We understand how upsetting it is to believe your subscription had been placed on hold, communicate that you did not want to renew, and then still have an order processed and your payment method charged. This is not the seamless experience we want for our members, and we appreciate you bringing attention to the breakdown in the process. Your feedback regarding the account hold, renewal process, and communication has been heard and will be shared with our team as we continue working to improve the member experience and prevent situations like this from happening. Thank you for taking the time to provide your honest feedback. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear you had a great experience with our Customer Service team. Providing friendly, helpful, and supportive service is what we strive for every day, and we're so glad our representative made your experience a positive one. Thank you for taking the time to share your feedback and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're thrilled to hear Jules was incredibly helpful and provided the support you needed. We'll be sure to share your wonderful feedback with Jules and let him know his help made a difference! Thank you for recognizing Jules and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Ann was helpful and kind while assisting you. Providing caring and supportive service is exactly what we strive for, and we're so glad Ann made your experience a positive one. We'll be sure to share your wonderful feedback with her! Thank you for recognizing Ann and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your thoughtful 5-star review! We're thrilled to hear Melanie went above and beyond to resolve your billing issue. We know how concerning a duplicate payment can be, and we're especially glad Melanie not only addressed the immediate issue but also took additional steps to help prevent it from happening again. Her patience, understanding, and willingness to stay with the issue for over an hour until it was resolved truly reflect the level of care we strive to provide. We'll be sure to share your wonderful recognition with Melanie. Thank you for acknowledging her dedication and exceptional customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Florida provided professional and efficient support. It's wonderful to know she handled your issue quickly and did an excellent job getting everything taken care of. We'll be sure to share your appreciation with Florida! Thank you for recognizing her outstanding customer service and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're delighted to hear Melanie was so helpful and took the time to answer all of your questions. It's great to know she was able to help track your current order while also arranging to delay your next shipment. Providing clear, efficient, and personalized support is exactly what we strive for. We'll be sure to share your kind words with Melanie. Thank you for recognizing her excellent customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're sorry to hear your shipment was marked as delivered but hasn't arrived at either your new or previous address. We understand how frustrating and concerning this situation must be, especially when you're expecting your next dose. We're glad Ann took the time to review your concern and escalate it to the appropriate team when she wasn't able to resolve it directly. While we know you're still waiting for a final resolution, we appreciate your patience as the team works to determine what happened with your shipment. Thank you for bringing this to our attention. We hope this is resolved for you as quickly as possible. Susie from Eden 💚

Hi there, Thank you so much for sharing your wonderful experience! We're delighted to hear Melanie provided clear instructions and kind, patient support while helping you with the discounted rate and transition to Eden's updated platform. We know that moving to a new platform can bring questions and uncertainty, so we're especially glad Melanie took the time to guide you through the process and reassure you that your information and progress would carry over smoothly. We'll be sure to share your kind words with Melanie. Thank you for recognizing her dedication and excellent customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear you had a great experience with our Customer Service team. Providing helpful, friendly, and reliable support is exactly what we strive for, and we truly appreciate you taking the time to share your feedback! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Melanie provided such prompt and thoughtful responses. It's wonderful to know you felt understood and supported throughout your interaction. Melanie's commitment to advocating for our members and providing attentive service is something we truly value. We'll be sure to share your kind words with Melanie. Thank you for recognizing her excellent customer service! Susie from Eden 💚

Hi there, Thank you for taking the time to share your experience. We're truly sorry you had to spend so much time calling and chatting before getting the help you needed. We understand how frustrating it must have been to repeatedly reach out without receiving a resolution. We're incredibly grateful that Lupe stepped in and turned your experience around. It's wonderful to hear she provided the correct form, demonstrated her knowledge and compassion, and made sure you knew she would reconnect with you if the call was disconnected. Most importantly, she stayed committed to helping you get your prescription taken care of. Lupe absolutely deserves the shout-out, and we'll be sure to share your heartfelt recognition with her. Thank you for acknowledging her exceptional dedication and for giving us the opportunity to improve. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Jules was knowledgeable, helpful, and took the time to answer all of your questions. Providing clear and supportive guidance is what we strive for, and we're so glad Jules made your experience a positive one. We'll be sure to share your appreciation with him! Thank you for recognizing Jules and for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your honest feedback. We're sorry to hear that your overall customer service experience with Eden has been so frustrating. We understand how disappointing it is when getting the support you need feels more difficult than it should, and your concerns are important to us. We're very glad Melanie was able to provide the level of care you deserved. It's wonderful to hear she responded quickly, escalated your order, and patiently stayed with you while you completed your check-in. Her dedication and follow-through clearly made a meaningful difference in your experience, and we'll be sure she receives your 5-star recognition. We also appreciate your feedback about the broader support experience. We know consistency matters, and every interaction should leave you feeling as supported as you did with Melanie. Thank you for giving us the opportunity to do better. Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We love hearing that Lupe was a “shining star” and went above and beyond to support you. It's especially great to know she took ownership of your concern, gave it the time and attention it deserved, and followed through until everything was fully resolved. That kind of dedication and care is exactly what we want our members to experience. We'll be sure to share your heartfelt appreciation with Lupe. Thank you for recognizing the difference she made and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for taking the time to share such thoughtful feedback! We're sorry the system issue with your order caused so much confusion and frustration, especially around the concentration change and shipment status. We're thrilled to hear Melanie Bautista was able to step in, untangle the situation, and get everything resolved. Your comments about the importance of the “human touch” alongside automation and AI truly resonate with us. Technology can make the experience more efficient, but having a knowledgeable and caring person available when something doesn't go as planned is incredibly important. We'll be sure to share your wonderful recognition with Melanie. Thank you for acknowledging her professionalism, persistence, and exceptional customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Melanie was very helpful and able to resolve your issue quickly. Providing prompt, efficient, and supportive service is what we strive for, and we're so glad Melanie made your experience a positive one. We'll be sure to share your kind words with her! Thank you for recognizing Melanie and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're delighted to hear Ann remained patient and kind while helping you through your concerns, especially during a frustrating situation. It's wonderful to know you've consistently received help when you've had questions and that Ann made such a positive impression. Your recommendation means a great deal, and we'll be sure to share your kind words with her! Thank you for recognizing Ann's exceptional customer service and for being part of Eden! Susie from Eden 💚