Eden

Hi there, Thank you for taking the time to share your experience! We understand how concerning it can be when a prescription is delayed, especially when you're counting on it to be filled on time. We're so glad Danifer stepped in, addressed your concerns, and helped expedite the issue. Providing responsive and solution-focused support during situations like this is incredibly important to us. We'll be sure to share your kind words with Danifer. Thank you for recognizing her great customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're delighted to hear Joanne was able to resolve your issue immediately and provide such prompt assistance. It's especially wonderful to know she was available to help on a Sunday when you weren't expecting such a quick response. Providing attentive and reliable support when our members need it is incredibly important to us. We'll be sure to share your kind words with Joanne. Thank you for recognizing her excellent customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Ann was wonderful and provided quick and efficient assistance. It's always our goal to make getting support as easy and seamless as possible, and we're so glad Ann was able to do that for you. We'll be sure to share your kind words with her! Thank you for recognizing Ann and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for the 10/10 review! We're thrilled to hear Jules was fast, friendly, and extremely helpful while assisting you. We're sorry you encountered several issues, but we're so glad Jules was there to listen to your concerns and help you work through them. And we definitely appreciate the enthusiastic shout-out—“GIVE HER A RAISE” is quite the compliment! 😊 We'll be sure to share your wonderful recognition with Jules. Thank you for taking the time to highlight the difference she made in your experience! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Nathalie was friendly, professional, and great to talk with. Creating a supportive and comfortable experience for our members is incredibly important to us, and we're so glad Nathalie made such a positive impression. We'll be sure to share your wonderful feedback with her! Thank you for recognizing Nathalie and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're sorry there was some initial confusion, but we're delighted to hear Sandra was kind and able to help get everything straightened out for you. Providing patient, helpful, and solution-focused support is exactly what we strive for, especially when it comes to concerns involving refunds. We'll be sure to share your kind words with Sandra! Thank you for recognizing her excellent customer service and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review and recommendation! We're delighted to hear you've found Eden easy to use and our Support team easy to connect with. We're especially happy to hear Nathalie provided top-notch service and made such a positive impression. We'll be sure to share your kind words with her! Thank you for recommending Eden and for being part of our community! Susie from Eden 💚

Hi there, Thank you so much for the amazing 5-star review! We're thrilled to hear Lupe provided such an exceptional customer service experience. It's wonderful to know she was kind, helpful, and patiently walked you through every step of the process. Hearing that she's one of the best customer service representatives you've ever encountered is an incredible compliment, and we'll be sure to share your recognition with her! Thank you for giving Lupe the shout-out she deserves and for being part of Eden! 🌟🌟🌟🌟🌟 Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're delighted to hear Melanie was there to help when you needed assistance this morning. It's great to know she was thorough, polite, and provided the excellent level of customer service you deserve. We'll be sure to share your kind words and appreciation with Melanie! Thank you for recognizing her outstanding support and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Ann was wonderful and provided clear guidance regarding your dosage. Having questions answered clearly and thoroughly is so important, and we're glad Ann was able to provide the support you needed. We'll be sure to share your kind words with her! Thank you for recognizing Ann and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're glad Melanie was able to help identify the issue with your account and guide you through getting re-enrolled. We understand how important it is for the enrollment and medication process to go smoothly, and we're happy Melanie was there to provide the assistance you needed. We hope everything continues moving forward seamlessly from here. We'll be sure to share your kind words with Melanie. Thank you for recognizing her support and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Joanne was so helpful and kind while assisting you. We truly appreciate you taking the time to recognize her, and we'll be sure to share your wonderful feedback with Joanne! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you for being with Eden for nearly three years and for taking the time to share your experience. We're truly sorry that your recent refill process has been so frustrating, particularly during the transition from Try Eden to the new Eden Health platform. Having to complete refill steps more than once, receiving conflicting information between platforms, and then waiting several days after being told your request was being expedited is understandably disappointing. After being a longtime member, you deserve a smoother and more reliable experience. We appreciate your candid feedback regarding the platform transition, communication, and customer service. Your concerns are important, and feedback like yours helps highlight where the member experience needs improvement. Thank you for your continued patience and for giving Eden the opportunity to do better. Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're very sorry for the frustration and concern this situation has caused. Being charged during signup and then being unable to access or locate your account is certainly not the experience we want for our members. We understand how concerning it must have been to be asked for your payment information again while the original charge was already visible, and then to still be waiting for answers after the issue was escalated. Clear communication and timely resolution are especially important when billing and account access are involved. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience and uncertainty you've experienced. Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're delighted to hear Melanie was able to help reschedule your payment during such a stressful situation. We're also thrilled to hear you've been happy with your experience and progress with Eden. We'll be sure to share your kind words with Melanie and let her know how much you appreciated her support! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're thrilled to hear you've consistently been pleased with the level of care you've received from Eden. It's especially great to know Melanie was so helpful and continued that positive experience for you. Hearing that you have “zero regrets” and feel fortunate to have found Eden means so much to our team. We'll be sure to share your kind words with Melanie. Thank you for trusting Eden and for being part of our community! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Danifer was wonderful and very helpful during your experience. Providing caring and supportive service is exactly what we strive for, and we're so glad Danifer made a positive impression. We'll be sure to share your kind words with her! Thank you for recognizing Danifer and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear XYRYL was such a big help. We truly appreciate you taking the time to recognize the support you received, and we'll be sure to share your positive feedback with XYRYL! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your fantastic 5-star review and recommendation! We're thrilled to hear Sandra provided such excellent customer service. It's wonderful to know she was incredibly responsive and made postponing your order quick, easy, and stress-free. Providing that kind of seamless and supportive experience is exactly what we strive for. We'll be sure to share your wonderful recognition with Sandra. Thank you for recommending Eden and for being part of our community! ⭐️⭐️⭐️⭐️⭐️ Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Joanne was helpful and provided clear instructions when you needed assistance. Making sure our members feel supported and understand each step of the process is so important to us. We'll be sure to share your kind words with Joanne! Thank you for recognizing her excellent service and for being part of Eden! Susie from Eden 💚