Eden

Hi there, Thank you so much for your kind review! We're happy to hear you've consistently found our Customer Service team helpful. We're sorry your order was delayed, but we're glad our team was able to assist and provide a credit toward a future order. We truly appreciate your patience and understanding while everything was being resolved. Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're truly sorry to hear how frustrating the transition to the new platform has been and that you've encountered repeated issues with your check-ins and getting timely support. We understand how concerning it was to believe you were completing a routine GLP-1 check-in, only to discover that a different medication had been submitted for review. We also recognize your frustration in contacting support immediately to cancel, not receiving a timely response, and then seeing the charge processed before you were able to speak with someone. Your feedback regarding the clarity of the check-in process, response times, access to live support, and the handling of billing concerns is extremely important. We understand why these repeated experiences have affected your confidence in continuing with Eden. We sincerely apologize for the frustration this has caused and appreciate you taking the time to explain what happened so thoroughly. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Sandra was helpful, polite, and able to resolve all of your questions. Providing clear and caring support is exactly what we strive for, and we'll be sure to share your appreciation with Sandra! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're thrilled to hear Xyryl was able to quickly help with your medication shipment and provide the answers you needed. It's especially great to know she was polite, caring, and made sure your problem was fully resolved. And we love the “deserves a raise” shout-out! 😊 We'll be sure to share your fantastic feedback with Xyryl. Thank you for recognizing her amazing customer service and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're thrilled to hear Gilbert A. provided exceptional service and was able to quickly address both of your concerns. It's wonderful to know he resolved the shipment issue and the duplicate treatment on your profile, while also making sure your account credit was handled properly. We especially appreciate hearing that he followed up with a clear summary and next steps so you knew exactly what to expect. We'll be sure to share your wonderful feedback with Gilbert. Thank you for recognizing his attention to detail and outstanding customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Ann was very helpful and provided the support you needed. We truly appreciate you taking the time to recognize her, and we'll be sure to share your positive feedback with Ann! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Joanne was able to help you with the issues you were experiencing on the website. We know technical problems can be frustrating, and we're so glad Joanne provided the support you needed to get things sorted out. We'll be sure to share your kind words with her! Thank you for recognizing Joanne and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're thrilled to hear Nathalie made it quick and easy to get all of your questions resolved. Providing helpful, efficient, and friendly support is exactly what we strive for, and we're so glad Nathalie delivered that experience for you. We'll be sure to share your kind words with her! We love hearing that you love Eden. Thank you for being part of our community! 💚 Susie from Eden

Hi there, Thank you for sharing your experience. We're very sorry to hear about the extended delay with your refill review and the frustration caused by not receiving a clear update or timeline. We understand how concerning it is to be told a review typically takes 1–2 days, only to still be waiting after six days without clear answers. We also recognize the seriousness of your concern about missing a scheduled dose and feeling unable to make changes to your account while the refill remains under review. Your feedback regarding communication, refill timelines, account management, and continuity of care is important, and we appreciate you bringing these concerns to our attention. This is not the experience we want our members to have. We sincerely apologize for the frustration and uncertainty this situation has caused. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear your experience was quick and easy and that Jules provided such friendly service. Making the process simple while ensuring our members feel welcomed and supported is exactly what we strive for. We'll be sure to share your kind words with Jules! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review and the shout-out for Lupe! We're delighted to hear she went above and beyond to help you get set up on Eden's new platform. Transitioning to a new platform can sometimes feel overwhelming, so it's especially great to know Lupe patiently walked you through each step, explained everything clearly, and made sure you had everything you needed. We'll be sure to share your fantastic feedback with Lupe. She definitely deserves the recognition! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your experience! We're sorry it took several interactions before you received the help you needed, but we're so glad Kim was able to step in and get the technical issues sorted out. It's wonderful to hear she identified what was going wrong and ultimately got your order fixed. That kind of persistence and problem-solving can make all the difference, and we'll be sure to share your appreciation with Kim! Thank you for recognizing her excellent support! Susie from Eden 💚

Hi there, Thank you for sharing your feedback! We're so glad to hear you're enjoying the product and appreciate the value and cost-effectiveness Eden provides. We also appreciate your patience and honesty regarding your Customer Service experience. We know how important responsive and consistent support is, and your feedback helps us understand where we can continue to improve. Thank you for choosing Eden and for being part of our community! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Joanne was able to resolve your issue quickly and efficiently. Providing prompt, effective, and reliable support is exactly what we strive for, and we're so glad Joanne made your experience a positive one. We'll be sure to share your wonderful feedback with her! Thank you for recognizing Joanne and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're glad to hear Nathalie was able to help with your order issue and get everything resolved. Providing helpful, efficient, and solution-focused support is exactly what we strive for, and we're delighted Nathalie made the process easier for you. We'll be sure to share your kind words with her! Thank you for recognizing Nathalie and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're sorry you encountered issues with your order, but we're delighted to hear Nathalie was able to identify the problems and get everything resolved. It's especially wonderful to know she stayed consistent with her communication throughout the process and followed through until everything was taken care of. That kind of dependable and solution-focused support is exactly what we strive for. We'll be sure to share your kind words with Nathalie. Thank you for recognizing her wonderful customer service! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear you received a great response and a solution to your concern. Providing prompt, effective, and solution-focused support is exactly what we strive for. We truly appreciate you taking the time to share your positive experience! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're happy to hear you had a helpful experience with our Customer Service team. Providing friendly, responsive, and reliable support is what we strive for, and we truly appreciate you taking the time to share your feedback. Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're delighted to hear our Support team was able to help and make the entire process go so smoothly. Knowing you walked away completely satisfied with the service you received means a great deal to us. Providing an easy, helpful, and positive support experience is exactly what we strive for. Thank you for taking the time to share your feedback and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We understand how important it is to receive your shipment on time so you can stay consistent with your treatment. We're delighted to hear Jules was able to address your concerns and provide the reassurance you needed to feel confident about staying on track. We know how meaningful that continuity can be when you're committed to your goals. We'll be sure to share your kind words with Jules. Thank you for recognizing the support provided and for being part of Eden! Susie from Eden 💚