Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
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Is Eden legit?
Eden (tryeden.com) has a 4.6 out of 5 rating on OK.one, based on 257 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing exceptional support and resolving billing or account issues quickly. Consumers note that representatives are patient, thorough, and genuinely dedicated to making their overall wellness journey smooth and successful.
Some reviewers were not happy with the online portal, mentioning difficulties with chat functions and communication channels. A few other people also felt that medication refills and response times experienced frustrating delays when checking in for updates. Consumers expressed disappointment when support agents failed to respond promptly to urgent account inquiries or cancellation requests.
Auto-generated from all reviews of this business. For reference only.
So the 5 stars are ONLY for the customer service rep who actually called me, who was LUPE. She was terrific. But your online portal is the WORST for customer service I have ever experienced. Your chat feature is even more terrible. Eden needs to figure it, out as you will lose customers if you do not find a way to improve the customer experience. And in my opinion, as someone who has worked in sales for over 30 years, since you cannot figure out the chat feature, remove it. It is literally the worst chat ever. No one ever responds, ever, and several days later I get an "apology" email about the lack of communication every time. Ridiculously bad customer service on your poral and chat. The A.I. feature on the chat is the only one that responds, but is useless. But LUPE was great.
Have had an amazing experience with this company and my weight loss journey.the products are high quality and ship fast. Unfortunately I have some financial things I need to handle. But thank you to XYRYL for being very helpful and understanding of the situation I have going on.. will definitely be back as soon as I can to continue my journey of weight loss and self care ..Thank you
Every staff member Excellent customer service! The staff members at Eden are incredibly empathetic. They took the time to understand my problem and put real effort into finding a solution for me. Highly recommend this team.
Thank you so much.
Sandra is absolutely amazing. She helped me so quickly and cleared any confusion I had. She is an amazing representative and made me love working with Eden even more. She fixed my problem completely. Thank you Sandra!!!
My medication didn’t process even 12 after payment was taken. I finally logged into my account after being shocked my new monthly dose hadn’t arrived yet and I see nothing is happening. No new order, no pharmacy prescription but my payment has already been taken almost two weeks before. Called and the rep was nice and added a $50 credit for the mix up. Said he would call me in an hour to make sure it was sent to the pharmacy. No call. Called next day and spoke with steffs. Seemed like she didn’t know how to help me so she kept repeating random information that didn’t pertain and I asked her if she’s using ChatGPT while in the phone because there would always be a long pause before she responded and never with helpful information. She ended up being very unhelpful I hope she gets more training to not waste peoples time. Eden in unprofessional and seems like a scam. I want my money BACK. And I’m leaving to a different company.
Reply from Eden2026-08-31
Hi there,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you experienced with your order and the communication surrounding it.
We understand how concerning it is to see a payment processed and then discover nearly two weeks later that your order had not progressed to the pharmacy. We’re also sorry that the promised follow-up did not happen and that your subsequent call left you without the clear answers or resolution you were looking for.
Your feedback regarding the support you received and the need for clearer, more consistent communication is important to us. We understand why this experience has caused you to lose confidence in Eden, and we sincerely regret that we did not provide the level of service you expected.
Thank you for bringing this to our attention.
Susie from Eden 💚
Miss Lupe is a very professional when she helped me
Reply from Eden2026-08-27
Hi there,
Thank you so much for your kind review! We're delighted to hear Lupe provided such professional and helpful service.
We truly appreciate you taking the time to recognize her, and we'll be sure to share your kind words with Lupe!
Thank you for being part of Eden!
Susie from Eden 💚
Melanie was super nice & very helpful! She stayed on the phone while I completed the check in form to ensure it was received & the request sent to the provider.
When I first got started with Eden, a prescriber approved me instantly, told me everything I needed to know about how to do the injections and my first supply of medication arrived just two days after I had been approved. The month went well. When it came time to get a refill, I filled out a Check In form a doctor is supposed to review before they send you on to your second month. The check in was supposed to be reviewed in one to two business days. My Check In report sat there for 5 days. And when I went to speak to someone about it, the prescriber was telling me that it was a Customer Service issue, and Customer Service was telling me it was a prescriber issue. Tomorrow, my next injection is due and I STILL haven’t heard from ANYBODY at Eden. I spent all day yesterday, trying to find another GLP-1 provider. Which luckily, I think I did. I was so disappointed because I was doing well with the medication. Eden “ghosted” me, for lack of a better word. Their communication is terrible. Everything was fine and fast, as they approve you and get you as a customer. But when it comes to something as important as making certain that the patient has their medication on time, they pass you back and forth between customer service and everybody else, before literally, just stopping responding altogether.
I would look elsewhere.
Reply from Eden2026-08-31
Hi there,
Thank you for sharing your experience. We’re truly sorry that what started as such a positive experience became so frustrating when it was time for your refill.
We understand how concerning it is to complete your check-in expecting a review within 1–2 business days, only to still be waiting five days later with your next dose approaching. Being passed back and forth between teams without receiving clear answers or follow-up only made an already stressful situation more difficult.
Consistent communication and timely support are incredibly important, especially when it comes to continuity of care. We sincerely regret that you were left feeling unsupported and ultimately felt you needed to look elsewhere.
We appreciate your candid feedback and are sorry we did not provide the experience you expected from Eden.
Susie from Eden 💚
There was a glitch in the system which resulted in a lapse in my prescription renew. The representative I spoke with was great and stayed on the phone with me to re-order. Great experience !
Excellent customer service and great pricing! Melanie was very helpful in ensuring that I got all my questions and concerns answered! Great customer service!
Reply from Eden2026-08-27
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear you've been happy with both the service and value Eden provides.
It's especially great to know Melanie took the time to make sure all of your questions and concerns were fully addressed. Providing helpful, attentive, and knowledgeable support is exactly what we strive for.
We'll be sure to share your kind words with Melanie. Thank you for recognizing her excellent customer service!
Thank you for being part of Eden!
Susie from Eden 💚
Nathalie did a wonderful job with assistance. I could not say that for any other Eden associate or the AI platform using Eden for way over a year!
Maybe you should use her as a role model for quality customer service!
Thank you Nathalie and keep up the GOOD WORK!!
Melanie was super helpful in providing assistance. I needed help understanding the units on the syringe and she was more than willing to assist me.
Reply from Eden2026-08-26
Hi there,
Thank you so much for your kind review! We're delighted to hear Melanie was so helpful and took the time to answer your questions about your syringe.
We know how important it is to feel comfortable and confident with the information you're given, and we're glad Melanie provided the clear and supportive assistance you needed.
We'll be sure to share your kind words with Melanie. Thank you for recognizing her excellent customer service!
Thank you for being part of Eden!
Susie from Eden 💚
Although Eden was not the Rx co for me, I did have an excellent customer service experience with Gilbert. He cancelled my membership and assured no future payments with my credit card be processed and was delightful to. speak with, thank you Gilbert!
Hi there,
Thank you so much for your kind review! We're thrilled to hear your shipping experience was fast and easy.
Making the process as smooth and convenient as possible is exactly what we strive for, and we truly appreciate you taking the time to share your positive experience!
Thank you for being part of Eden!
Susie from Eden 💚
The customer service was great. When I had a question about my account Melanie did a great job of helping me with billing questions.
Reply from Eden2026-08-27
Hi there,
Thank you so much for your kind review! We're delighted to hear Melanie provided great customer service and was able to help with your account and billing questions.
We know billing can sometimes be confusing, so we're glad Melanie took the time to make sure you received the help and answers you needed. We'll be sure to share your kind words with her!
Thank you for recognizing Melanie and for being part of Eden!
Susie from Eden 💚
Erin was very helpful and quick with getting my answers.
Reply from Eden2026-08-27
Hi there,
Thank you so much for your kind review! We're delighted to hear Erin was helpful and quick in getting you the answers you needed.
Providing prompt and knowledgeable support is exactly what we strive for, and we're so glad Erin made your experience a positive one. We'll be sure to share your kind words with her!
Thank you for recognizing Erin and for being part of Eden!
Susie from Eden 💚
I was having a major isssue with my shipment and had called and been in the live chat numerous times but it wasn’t until I got Danifer on the phone that I got any real help. I was so upset but she corrected the problem and thanks to her I will continue to do business with Eden. Danifer is a absolute credit to the business and she really put my mind at ease and saved the day!
Reply from Eden2026-08-27
Hi there,
Thank you for taking the time to share your experience! We're sorry it took several calls and chats before you received the help you needed, especially while dealing with such a stressful shipment issue.
We're incredibly glad Danifer stepped in, took ownership of the situation, and got the problem corrected. Hearing that she put your mind at ease and ultimately restored your confidence in continuing with Eden means so much to us.
Danifer absolutely deserves the recognition, and we'll be sure to share your wonderful feedback with her. Thank you for giving us the opportunity to make things right!
Susie from Eden 💚
I got to work with Melanie Bautista today. She was the most helpful customer service rep.I have had since I joined Eden. I actually left Eden for a few months due to slow customer service responses. I decided to give it a go again and working with Melanie on the issue I had today was easy and pleasant. She is definitely a great team member for your company and should be replicated x1000. I appreciate all her hard work and patience with me while I was frustrated. Definitely a team player for you guys keep her around.
Reply from Eden2026-08-26
Hi there,
Thank you so much for taking the time to share this wonderful feedback! We're thrilled to hear Melanie made such a positive difference in your experience with Eden.
We're sorry that slow response times led you to step away in the past, which makes it even more meaningful to hear that Melanie helped make your return such an easy and pleasant experience. Her patience, hard work, and willingness to support you even while you were frustrated are exactly the qualities we value.
“Replicated x1000” is quite the compliment! We'll absolutely make sure Melanie receives the recognition she deserves.
Thank you for giving Eden another chance and for recognizing Melanie's exceptional customer service!
Susie from Eden 💚
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