Eden

Hi there, Thank you for sharing your experience. We’re truly sorry to hear that you encountered so many issues throughout your time with Eden and that your experience left you feeling this disappointed. We take concerns about professionalism, communication, and quality of care seriously. While we can’t address the specifics of your experience in a public response, your feedback is important and helps us identify where the member experience needs improvement. We sincerely regret that your experience did not meet the level of service and support you expected from Eden. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We’re thrilled to hear Melanie was able to provide the answers you needed quickly and professionally. We’ll be sure to share your wonderful feedback with her. Thank you for recognizing Melanie and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Melanie has been such a huge help and is always prompt, professional, and kind when answering your questions. We’ll be sure to share your kind words with Melanie. She’ll be so happy to hear them! Thank you for recognizing Melanie and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Zee went above and beyond, staying in touch and taking the time to thoroughly answer all of your questions and ease your concerns. That level of care, patience, and follow-through is exactly what we strive for. We’ll be sure to share your amazing feedback with Zee! Thank you for choosing Eden and for being part of our community! Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're truly sorry for the frustration and uncertainty you've experienced while waiting for your medication. We understand how concerning it is to be two weeks into a delay without a clear estimated timeline, especially after receiving conflicting information about whether your prescription had been sent to the pharmacy. You should be able to receive clear and consistent updates about something as important as your treatment. We sincerely apologize that this experience has caused you to question your confidence in Eden. Your feedback regarding the delay, communication, and technical issues is important, and we appreciate you bringing these concerns to our attention. Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We’re sorry to hear that you had some frustrating experiences with support previously, but we’re so glad Saikrishna was able to turn things around and finally get you the answers you needed. We especially appreciate hearing that he took the time to stick with you and thoroughly explain everything. That kind of patience and dedication makes such a difference, and we’ll be sure to share your kind words with him! Thank you for recognizing Saikrishna and for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your experience. We’re truly sorry for the frustration and lack of communication you experienced while trying to get help. Waiting through multiple unanswered emails, voicemails, and extended hold times without receiving the support you needed is understandably upsetting. We’re also sorry to hear about the delay with your prescription and your concerns regarding the medication you received. Clear communication, timely follow-up, and reliable support are incredibly important, and we regret that your experience fell short of those expectations. We appreciate you bringing these concerns to our attention. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We’re thrilled to hear Lupe was so helpful, kind, and thorough while getting your prescription sorted out quickly. We’ll be sure to share your wonderful feedback with Lupe. We know she’ll appreciate the recognition! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We’re delighted to hear you received such helpful and patient support. Taking the time to answer all of your questions, resolve the issue, and make sure you understood the changes is exactly the level of care we strive to provide. Thank you for sharing your experience and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Nathalie provided such quick and proactive support and was able to get your issue resolved right away. Providing responsive and solution-focused service is exactly what we strive for, and we’ll be sure to share your kind words with Nathalie! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We’re thrilled to hear Nathalie was responsive, understanding, and able to help you accomplish something you had been working to resolve for several weeks. We know how much of a difference it makes to finally get the support and resolution you need. We’ll be sure to share your wonderful feedback with Nathalie! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We’re thrilled to hear you had such a positive experience with Eden over the past year and that Xyryl provided great support along the way. We completely understand that goals can change, and we appreciate you trusting Eden to be part of your journey. We’ll be sure to share your kind words with Xyryl! Wishing you all the best with your new fitness goals, and thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your review! We’re glad to hear you had the opportunity to work with Xyryl at Eden. We truly appreciate you taking the time to recognize them and share your experience! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We’re so glad to hear Joanne provided you with a great experience. We’ll be sure to share your kind words with her! Thank you for recognizing Joanne and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Piper was fantastic and provided quick, thorough answers to all of your questions. We’ll be sure to share your kind words with Piper. She’ll be so happy to hear them! Thank you for recognizing Piper and for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your experience. We’re truly sorry for the frustration you’ve experienced while trying to cancel your account and subscriptions. We understand how concerning it is to request a cancellation and then see additional shipments and charges afterward, especially after reaching out multiple times for confirmation. You should receive clear communication about the status of your account and any requests you’ve made. We sincerely apologize for the confusion and lack of follow-through you experienced. Your feedback is important and highlights an area where we need to provide a clearer and more reliable experience. Thank you for bringing this to our attention. Susie from Eden 💚

Hi Norma, Thank you so much for your wonderful review! We’re thrilled to hear Xyryl quickly identified the issue with your account and helped get things back on track. We especially appreciate hearing that Xyryl understood your concerns with your upcoming travel and is continuing to follow up on your prescription and shipping. That kind of care and follow-through is exactly what we strive for! We’ll be sure to share your kind words with Xyryl. Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We’re thrilled to hear Ann was amazing and provided quick, straightforward support. We’ll be sure to share your wonderful feedback with her! Thank you for recognizing Ann and for being part of Eden! Susie from Eden 💚