Eden

Hi there, Thank you so much for your kind review! We're delighted to hear Ann was able to immediately resolve your problem and was so kind throughout the process. Providing quick, caring, and effective support is exactly what we strive for, and we're so glad Ann made your experience a positive one. We'll be sure to share your wonderful feedback with her! Thank you for recognizing Ann and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We're thrilled to hear Xyryl provided such exceptional support and helped restore your trust in Eden. It's wonderful to know she went above and beyond to make sure your order was taken care of and that you felt supported throughout the process. Hearing that you hope to work with Xyryl again is an incredible compliment, and we'll be sure to share your recognition with her! Thank you for giving Xyryl the shout-out she deserves and for continuing to trust Eden. Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're truly sorry for the frustration you've experienced trying to reach our Support team, especially while traveling and attempting to delay your shipment. We understand how upsetting it is to make a time-sensitive request, receive only automated responses, and then see a charge processed without receiving the assistance you needed. You should feel confident that your requests are being heard and addressed, and we regret that this was not your experience. We appreciate your candid feedback regarding our communication and response times, and we sincerely apologize for the frustration and inconvenience this has caused. Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're delighted to hear Xyryl was able to clear up the confusion around your shipment and payment and make everything so easy for you. It's especially great to know you were able to get the answers and support you needed without even having to make a phone call. We'll be sure to share your kind words with Xyryl! Thank you for recognizing her excellent customer service and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Nathalie provided such a quick response and excellent service. We know how important timely and helpful support is, and we're so glad Nathalie delivered that experience for you. We'll be sure to share your appreciation with her! Thank you for recognizing Nathalie and for being part of Eden! Susie from Eden 💚

Hi there, Thank you for taking the time to share your experience. We're very sorry to hear how frustrating this situation has been, particularly regarding the unexpected renewal and your attempts to cancel the order. We understand your concern about being charged while the prescription had not yet been dispensed or shipped, and how disappointing it was to reach out promptly but feel there was no reasonable resolution available. Billing and cancellation concerns should be handled with clear communication and care, and we regret that your experience left you feeling unsupported. We appreciate your candid feedback regarding our renewal and cancellation process. Your concerns are important and help us identify areas where we need to provide a clearer and more consistent member experience. Thank you for bringing this to our attention. Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're very sorry that you received a prescription intended for someone else. We understand how concerning a situation like this can be. We're glad Florida responded promptly, addressed your concerns, and clearly communicated the next steps being taken. We take situations involving medication and member information seriously, and we appreciate you bringing this to our attention. Thank you for recognizing Florida's quick and professional response. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Florida was patient, kind, and took the time to answer all of your questions. It's wonderful to know she provided the guidance you needed and helped point you in the right direction. We'll be sure to share your kind words with Florida! Thank you for recognizing her excellent customer service and for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your experience! We're sorry the website issues and unrelated emails caused confusion and concern, but we're so glad Nathalie was there to help. It's wonderful to hear she responded quickly, listened to your concerns, and kindly helped put your mind at ease. Providing that kind of reassuring and attentive support is exactly what we strive for. We'll be sure to share your kind words with Nathalie. Thank you for recognizing her excellent customer service! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Joanne was helpful and patient while answering your questions. Taking the time to listen and make sure our members feel supported is so important to us, and we're glad Joanne provided that experience for you. We'll be sure to share your kind words with her! Thank you for recognizing Joanne and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Nathalie was extremely helpful and able to resolve your problem so quickly. Providing prompt, effective, and caring support is exactly what we strive for. We'll be sure to share your wonderful feedback with Nathalie! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear you received professional and caring support. It's especially wonderful to know our team went above and beyond to help you. That's exactly the level of service we strive to provide, and we truly appreciate you taking the time to recognize it! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Lupe D. was so helpful and provided the support you needed. We truly appreciate you taking the time to recognize her, and we'll be sure to share your kind words with Lupe! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're truly sorry for the frustration and disappointment you've experienced while waiting for your order to be processed. Waiting 11 days without seeing meaningful progress or receiving a clear resolution is understandably upsetting. We know how important timely communication and follow-through are, especially when it involves your treatment, and we regret that your experience has left you feeling that your concerns were not being addressed. We appreciate your candid feedback and sincerely apologize that we did not provide the level of service and support you expected and deserved. Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Joanne provided you with great customer service. We truly appreciate you taking the time to recognize her, and we'll be sure to share your positive feedback with Joanne! Thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your kind review! We're delighted to hear Nathalie was extremely patient and helpful while assisting you with your order. Providing caring, attentive support is exactly what we strive for, and we're so glad Nathalie made your experience a positive one. We'll be sure to share your appreciation with her! Thank you for recognizing Nathalie and for being part of Eden! 😊 Susie from Eden 💚

Hi there, Thank you for sharing your experience. We're truly sorry for the frustration and uncertainty you've experienced over the past nine days. We understand how concerning it is to have your payment processed and then receive no clear update regarding either your medication or a refund, despite repeatedly reaching out through multiple support channels. We also recognize how upsetting it must have been to provide your information to an agent and then not receive a response or follow-up. We take concerns about communication, billing, and unresolved orders seriously. We sincerely apologize that your experience has left you feeling ignored and without confidence that your concerns are being addressed. Thank you for bringing this to our attention and for your candid feedback. Susie from Eden 💚

Hi there, Thank you so much for your wonderful review and recommendation! We're delighted to hear our Customer Service team has consistently been patient, kind, and helpful. We know navigating technology can sometimes be challenging, so it's especially wonderful to hear our team stayed with you and patiently walked you through the entire process. We're also glad your medications have arrived on time and that you've received prompt answers whenever you've had concerns. Your trust and recommendation mean so much to us. Thank you for sharing your experience and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for your wonderful review! We're thrilled to hear Joanne provided such a quick, friendly, and helpful experience. It's great to know she took the time to fully explain everything and make sure your questions were answered clearly. We'll be sure to share your kind words with Joanne! We love hearing that you love Eden. Thank you for being part of our community! 💚 Susie from Eden

Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear how frustrating and disappointing your refill experience has been, especially after your first three months with Eden went so smoothly. We understand how concerning it is to complete the requested check-in, provide the necessary information, and then repeatedly reach out without receiving a clear resolution. Being told multiple times that your case was escalated while continuing to wait—and ultimately missing multiple scheduled doses—is not the experience we want for our members. We also understand your frustration with being charged while your refill remained unresolved. Your concerns about the repeated delays, lack of clear communication, billing, and continuity of care are serious, and we appreciate you sharing them so candidly. We sincerely apologize that your experience has reached this point after such a positive start with Eden. Thank you for bringing this to our attention and giving us the opportunity to do better. Susie from Eden 💚