Quick Ship Date Adjustment
Amulya helped me adjust the shipment dates. She took care of what I needed quickly!
About Eden
Data updated- Website
- tryeden.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 257 reviews
- Replies to negative
- 92% (23/25)
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About this business
Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Written by the business, not verified by us.Is Eden legit?
Eden (tryeden.com) has a 4.6 out of 5 rating on OK.one, based on 257 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing exceptional support and resolving billing or account issues quickly. Consumers note that representatives are patient, thorough, and genuinely dedicated to making their overall wellness journey smooth and successful. Some reviewers were not happy with the online portal, mentioning difficulties with chat functions and communication channels. A few other people also felt that medication refills and response times experienced frustrating delays when checking in for updates. Consumers expressed disappointment when support agents failed to respond promptly to urgent account inquiries or cancellation requests.
Auto-generated from all reviews of this business. For reference only.What people say
Melanie Bautista is an amazing customer…
Melanie Bautista is an amazing customer service agent. She answered my question with specifics and cleared up my confusion regarding my account and the extra messages I keep receiving. Somebody promote her!
Excellent service✨
I love how easy it is to navigate through their website. Customer service is beyond 5 stars ⭐️. Ann was super helpful, answered all my questions and helped me in the best possible way. I am loving Eden so far! 💯 recommend.
Reply from Eden2026-09-03
Hi there, Thank you so much for this amazing review! We’re thrilled to hear you’re enjoying how easy the Eden website is to navigate and that our customer service has been beyond five stars! ⭐️ We’re especially glad Ann was so helpful, answered all of your questions, and made sure you received the support you needed. We’ll absolutely share your wonderful feedback with her! We love hearing that you’re loving Eden so far. Thank you for the recommendation and for being part of Eden! Susie from Eden 💚
Top notch customer service from Melanie
Melanie immediately responded to my email and quickly helped solve the issue I was having. Her diligence and clear communication make her an asset to the Eden customer service experience and have kept me a loyal customer.
Reply from Eden2026-09-03
Hi Karen, Thank you so much for your wonderful review! We’re thrilled to hear Melanie responded right away and quickly helped resolve the issue you were experiencing. Her diligence and clear communication are exactly the qualities we value, and hearing that her support has helped keep you a loyal Eden customer means so much to us. We’ll be sure to share your kind words with Melanie! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚
Jade Remollo was very knowledgeable…
Jade Remollo was very knowledgeable about the issue I was having and he was able to answer all my questions and got everything resolved.
Reply from Eden2026-09-03
Hi there, Thank you so much for your kind review! We’re thrilled to hear Jade was knowledgeable, answered all of your questions, and was able to get everything resolved for you. Providing clear answers and effective solutions is exactly what we strive for, and we’ll be sure to share your wonderful feedback with Jade! Thank you for recognizing him and for being part of Eden! Susie from Eden 💚
Xyryl
Xyryl is always very helpful. Answers my questions in a timely and very polite manner.
Reply from Eden2026-09-03
Hi there, Thank you so much for your kind review! We’re thrilled to hear Xyryl is always helpful, polite, and timely when answering your questions. Consistent and thoughtful support makes such a difference, and we’ll be sure to share your wonderful feedback with Xyryl! Thank you for recognizing Xyryl and for being part of Eden! Susie from Eden 💚
Very responsive
Very responsive, friendly and thorough. Made the experience comfortable. I will not hesitate to use Eden again for future needs, as the customer service is excellent.
Everything they are always available…
Everything they are always available they answer all my questions
Reply from Eden2026-09-02
Hi there, Thank you so much for your kind review! We’re so glad to hear our team is always available to help and answer your questions. Providing responsive and helpful support is exactly what we strive for, and we truly appreciate you sharing your experience! Thank you for being part of Eden! Susie from Eden 💚
Florida was very nice & was able to…
Florida was very nice & was able to help resolve the situation. They stayed on the phone to ensure everything was completed & even called back to let me know my prescription was received by the pharmacy- Thanks again!
Reply from Eden2026-09-02
Hi there, Thank you so much for your kind review! We’re thrilled to hear Florida was able to resolve the situation and stayed with you to make sure everything was completed. The extra follow-up to confirm your prescription was received by the pharmacy is exactly the kind of attentive care we love to hear about. We’ll be sure to share your wonderful feedback with Florida! Thank you for recognizing Florida and for being part of Eden! Susie from Eden 💚
Piper was incredibly helpful and gave…
Piper was incredibly helpful and gave me several options, ultimately meeting my financial needs. Great customer service!
Reply from Eden2026-09-02
Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Piper was incredibly helpful and took the time to provide several options to find one that worked for your financial needs. That kind of thoughtful and solution-focused support is exactly what we strive for. We’ll be sure to share your kind words with Piper! Thank you for recognizing her and for being part of Eden! Susie from Eden 💚
Customer service representative was…
Customer service representative was very knowledgeable and helpful.
Reply from Eden2026-09-02
Hi there, Thank you so much for your kind review! We’re glad to hear our customer service representative was knowledgeable, helpful, and able to provide the support you needed. We truly appreciate you taking the time to share your experience! Thank you for being part of Eden! Susie from Eden 💚
Very helpful
Very helpful, good communication.
Reply from Eden2026-09-02
Hi there, Thank you so much for your kind review! We’re glad to hear you received helpful support and great communication throughout your experience. We truly appreciate you taking the time to share your feedback! Thank you for being part of Eden! Susie from Eden 💚
Steff was awesome she fixed something…
Steff was awesome she fixed something that it was taken months for the Eden chat to fix
I'm writing to share my absolutely… I'm writing to share my absolutely fantastic experience with Lupe! She truly went above and beyond when helping me with my enrollment in the new program. Her wonder
I'm writing to share my absolutely fantastic experience with Lupe! She truly went above and beyond when helping me with my enrollment in the new program. Her wonderful personality made the whole interaction so pleasant, and she explained everything with such clarity that I didn't have a single lingering question. It was incredibly refreshing to have someone so knowledgeable and communicative guiding me through all the details. She made what could have been a confusing process completely seamless. I really hope you'll pass on my heartfelt thanks to her, and I sincerely believe she deserves some well-earned recognition for being such an outstanding part of your team
Melanie was great!
Melanie was great and helped me get my prescription restarted with the new app today.
Joanne provided great customer service
Joanne provided great customer service. She was responsive, knowledgeable and professional. I initially tried to call but after being on hold way too long, I sent and email and Joanne did a good job helping me get my order processed. Thank you, Joanne!
Melanie was fantastic
Melanie was fantastic! She was able to help me with my issue!
Joanne Miraflor is awesome!
Joanne Miraflor is awesome!! She’s a very valuable asset to the Eden Company! Professional and extremely helpful!
Reply from Eden2026-09-01
Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Joanne provided such professional and helpful support. We completely agree that Joanne is a valuable part of the Eden team, and we’ll be sure to share your kind words with her. She’ll love hearing this! Thank you for recognizing Joanne and for being part of Eden! Susie from Eden 💚
Phenomenal
Professionalism. Patience. Kindness.
Reply from Eden2026-09-02
Hi there, Thank you so much for your wonderful review! Professionalism, patience, and kindness are exactly what we strive to provide, and we’re thrilled that was your experience with Eden. We truly appreciate you taking the time to share your feedback! Thank you for being part of Eden! Susie from Eden 💚
Ann was very great to help me!
Reply from Eden2026-09-02
Hi there, Thank you so much for your kind review! We’re so glad to hear Ann was a great help and provided the support you needed. We’ll be sure to share your kind words with her! Thank you for recognizing Ann and for being part of Eden! Susie from Eden 💚
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