Tymobeauty

Hi Carol , We are incredibly sorry to hear about your experience with the TYMO Airbeam. We completely understand your disappointment, especially when the tool didn't deliver the smooth results you expected and you were faced with high international return postage costs. Because the Airbeam uses high-speed airflow rather than traditional static brush bristles, getting that sleek finish without flyaways often comes down to tension and technique. To achieve the smooth look shown in our videos, we recommend taking slightly smaller hair sections and keeping the hair strand pulled firm and tight against the air vents while slowly gliding down. Ensuring the airflow is directed downward along the hair cuticle (from root to tip) is key to sealing the cuticle and preventing hair from blowing around. We highly recommend checking out our detailed tutorial video here to help you get the absolute most out of it: https://tymobeauty.com/blogs/tutorial-video/how-to-use-airbeam. We also want to clarify our shipping and return setup regarding the UK. To ensure fast delivery, we dispatch part of orders locally from our UK fulfillment center. However, our centralized facility equipped for thorough quality inspections and return processing is currently located overseas. We always aim for full transparency, and our complete return policy is available here at any time: https://tymobeauty.com/policies/refund-policy. We deeply appreciate your honest feedback, as we are constantly dedicated to improving the shopping experience for every single customer. If you need any further assistance, please feel free to reach out to us at [email protected]. Best regards, TYMO Team