Tymobeauty

Hi Sissy , We are absolutely thrilled to read your glowing feedback and so happy to hear that the TYMO CURLPRO is a winner for you! We did notice the 1-star rating on your review and are crossing our fingers that it was just a tiny accidental slip of the finger! However, if there is absolutely anything less than perfect about your experience that we missed, we definitely want to know so we can make it right. As for taming that cowlick and lifting your roots, We highly recommend checking out our TYMO Airbeam. It perfectly combines a blow dryer and a styling brush, and is specifically designed to give you that flawless root lift and salon-quality volume right at home. We think you would love it! If you ever need any styling tips, want to share your morning hair results with us, please feel free to reach out at [email protected]. We are so grateful for your endorsement! Best regards, TYMO Team

Hi Tanya , We are deeply sorry for the frustrating experience you had with our live chat support, and we sincerely apologize for the dismissive service you received. Regarding the blank registration page, we have escalated this technical glitch directly to our web development team so they can investigate and fix it immediately, and we are so sorry our site let you down. Please rest assured that whether you successfully register the product on our website or not, your warranty is fully valid and automatically guaranteed based on your original order date. If you ever encounter any quality issues with your curler in the future, you do not need a registration record. Simply email our support team at [email protected] with a short video or a few photos of the issue, along with your order number, and we will process your warranty claim right away. We deeply appreciate your honest feedback, as it helps us improve. If you need any immediate assistance, please feel free to reach out to us directly. Best regards, TYMO Team

Hi Stela , We are incredibly sorry for the frustration and stress caused by this shipping delay. We completely understand why paying €30 for delivery and waiting a month without clear tracking updates would make you feel disappointed and upset. Please allow us to sincerely apologize and address your concerns directly. We want to gently clarify why an order cannot be canceled or refunded while it is actively in transit. Once a package is dispatched and handed over to the international courier, it enters the global logistics and local customs system, which means our team physically cannot stop or recall the shipment mid-transit. Additionally, international tracking status can sometimes pause for extended periods while passing through customs clearance or transit hubs, making it look as though the package is stuck when it is actually undergoing clearance. That being said, a month-long wait is far from the experience we want you to have. If a package is confirmed lost by the courier or exceeds reasonable international shipping times, we absolutely take full responsibility and will arrange a reshipment or a refund for you. We want to personally look into your shipment right away. Could you please email our management team directly at [email protected] with your order number? We will trace your parcel immediately and ensure you get a proper resolution. Best regards, TYMO Team