Tymobeauty

Hi Silvia , We are so sorry to hear that the TYMO Flipro felt a bit too heavy for you, though we are thrilled that you found it works beautifully on your hair! We completely understand that arm fatigue can be frustrating during styling. We also appreciate you highlighting our return policy. To ensure full transparency for all our customers, our policy regarding non-quality-related returns (where the customer is responsible for shipping costs) is clearly stated directly on our website here: https://tymobeauty.com/policies/refund-policy. Because our centralized return facility is located overseas, international shipping can indeed be costly. That is exactly why our customer support team offered the $15 partial refund. We always want to provide a hassle-free alternative so you never feel forced to pay high postage fees just to return a fully functional tool. We are so glad this option worked out for you! If you ever need any styling tips on how to handle the tool more comfortably, or if you need any further assistance, please feel free to reach out to us at [email protected]. We are always here to help. Best regards, TYMO Team

Hi there, We are incredibly sorry for the frustration you have experienced and for any confusion regarding our return policy. We completely understand that encountering high international shipping costs is extremely disappointing. We would like to gently clarify our policy to ensure full transparency. We offer a 30-day return window for all orders, but we only cover return shipping costs if a product is defective or has a quality issue. For standard returns based on personal preference, the return shipping cost is the responsibility of the customer, which is clearly outlined in our return policy here: https://tymobeauty.com/policies/refund-policy. Our centralized facility for thorough quality inspections and return processing is indeed located overseas. Because we understand that international shipping can be costly, our customer support team is always prepared to offer alternative, hassle-free solutions—such as a partial refund—so you never feel stuck with a tool or forced to pay exorbitant postage fees just to return it. If you have any further questions or need any assistance, please feel free to reach out to our customer service team directly at [email protected]. We are always here to help. Best regards, TYMO Team

Hi cheri , We are incredibly sorry for the frustration you have experienced regarding our return process. We want to sincerely clarify our policies to help clear up any misunderstandings. Regarding the 20% refund, this is simply proposed by our customer support team as a hassle-free alternative. Because we know international return shipping can be costly, we often offer this partial refund so you can keep or gift the item without having to absorb the return postage fees. However, this is strictly an option, not your only choice. If you prefer to return the item, we absolutely accept standard returns. Since our return facility is located overseas, we do ask customers to cover the return shipping for non-quality-related returns. We always aim for full transparency, and our complete return policy is available here at any time: https://tymobeauty.com/policies/refund-policy. If you have any further questions or need any assistance, please feel free to reach out to our customer service team directly at [email protected]. We are always here to help. Best regards, TYMO Team

Hi L, We are incredibly sorry to hear that the curls from your TYMO CURLPRO aren't holding up, especially since you mentioned your thick, coarse hair normally holds a style so well. We completely understand how frustrating it is to spend 30 minutes carefully styling your hair, only to have the curls fall flat so quickly. Because thick and coarse hair requires intense, direct heat and tension for a lasting style, flat irons often provide a very tight, dual-sided clamp that forces heat directly into the hair shaft. Automatic curlers operate a bit differently, relying more on the surrounding heat of the barrel. To help achieve that same long-lasting hold with the CURLPRO on your specific hair type, we highly recommend a few styling tweaks. First, try leaving your hair in the barrel for just a few extra seconds after the beep sounds to ensure it is fully heated through. Most importantly, catch the warm curl in your hand and let it cool down completely before letting it drop. Finally, applying a lightweight holding spray or hairspray before and after curling can make a massive difference in locking the style in place for days. We deeply appreciate your honest feedback, as it helps us continuously improve. If you would like to discuss more styling tips or need further guidance, please feel free to reach out to us at [email protected]. We are always here to help. Best regards, TYMO Team

Hi Siobhan , Thank you so much for your past purchases and for choosing TYMO for your gifts. We truly value your loyalty, and we are so sorry to hear that your recent experience left you feeling disappointed. We want to sincerely apologize for any confusion regarding the plug for the TYMO INFRARED STYLUX. Currently, this specific model is only manufactured with a US-style plug. To help keep our international customers informed before purchasing, we note this directly on the product page: "TYMO INFRARED STYLUX is available with a US plug. If your region's plug is not included, you can use a suitable adapter for seamless use." Because the device features dual voltage, it is completely safe and effective to use in the UK with a simple wall adapter. Our customer service team offered the $10 direct refund with the best of intentions, hoping it would easily cover the cost of a local adapter so you could still enjoy the tool without the hassle of a return. We are truly sorry if this felt unhelpful or dismissive—that was never our intention. We would love the chance to restore your faith in us. Please feel free to reach out to our management team directly at [email protected] with your order number. We are always here to listen and support you. Best regards, TYMO Team

Hi Liann , We are incredibly sorry for the frustration you have experienced. We understand how upsetting it can be to feel like you are getting the runaround when you are looking for a return address. Please allow us to apologize for any miscommunication or delays in our previous support interactions. We want to help make things right and support you through a smoother return process. We have located your order details in our system, and our management team will be reaching out to you shortly via your email address v*******[email protected] with the return instructions and address. We hope to make this next step as easy as possible for you. If you have any immediate concerns, please feel free to reply directly to our upcoming email, or reach us at [email protected]. Best regards, TYMO Team