For over 45 years, Gearhead Outfitters has been a "go to" spot both locally and online (more recently) to find the best in outerwear and all things outdoors. A trip to any of our stores guarantees that you will be greeted by knowledgeable employees that eagerly share their expertise and passion for the outdoors. A trip to our website will show you our full offering of products to outfit you for all of life's adventures.
Written by the business, not verified by us.
Is Gearhead, Rock/Creek legit?
Gearhead, Rock/Creek (udans.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 8% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
M
Matt J · 1 review · Experienced 2024-11-25 ·
★★★★★
Buyer Beware bad return policy
Buyer Beware - If you wear or use it, you cannot return it. November 2024 - bought a $300 Patagonia jacket and it tore within a week on the elbow. Wanted to exchange for something else but was treated like a criminal so went to the "three letter co-op" and very happy wit the satisfaction guarantee there. Not spending another dollar here especially since it was sold to out of town corporate greed that doesn't invest into the local community.
Also, Gearheads stopped the equipment rentals because it was not as profitable as they wanted it to be. Sure, they might say it's insurance or something else but we all know it all comes down to maximizing returns.
On top of that, when I wrote a google review last week, the next day I had a Facebook friend request from the employee that worked there. No thank you Karen D, that's creepy.
Berlinee jakson · 15 reviews · Experienced 2025-10-07 ·
★★★★★
Ordering online was super easy
Ordering online was super easy, and my TOPO sun hoodie arrived quickly. The quality is excellent, and I love the fit. Thanks for offering such a great selection!
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Rob Webb · 1 review · Experienced 2025-10-20 ·
★★★★★
Went in at 4:55
Went in at 4:55, they were closing in 5 minutes. They stayed open to fit my fiancée to a new pair of shoes. Blew out hers on the trail, and knocked the rear derailer out of spec. The bike tech Hunter, quickly adjusted the derailer. Now it’s shifting like butter. They went above and beyond to make the remainder of our vacation smooth.
Mr. B · 4 reviews · Verified · Experienced 2025-09-10 ·
★★★★★
GREAT Customer Service But Store in Decline
First of all, customer service is FANTASTIC. That cannot be overstated. That's why I hate to give only four stars. The issue for the lower rating is because of the store itself and the website. I was shocked by the lack of supply and the limited amount of options throughout the store. You all really just don't have a ton of stuff so I don't see how I'd ever shop here on purpose. It was only because I had a gift card. The website was a mess. Constantly freezing and slow. Just feels like this is a store in major decline.
Brooke at Gearhead was exceptional! I was looking for 2 thermarest neo loft pads in large (which was really difficult) she said they had 3 in their system and helped to pay online and had them shipped immediately from 2 different locations. She went above and beyond to help. I can't say enough about Brooke or Gearhead!
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Gabriel Hallock de Melo · 1 review · Verified · Experienced 2025-08-28 ·
★★★★★
Amazing thanks
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Carol Johnson · 2 reviews · Verified · Experienced 2025-08-22 ·
★★★★★
The order was filled and delivered in a…
The order was filled and delivered in a timely fashion. The website is easy to use.
Omg! Sarah at the Lincoln Square store in Chicago is amazing!! I came in for a gift and because there is so much cool stuff I started trying stuff on and buying a few things… and I tried on a Vuori sweatshirt and it a little too tight. When I pulled it off I noticed my diamond earring was missing! I was freaking out, Sarah came right over with a flashlight and she got down on her hands and knees with me to search. Then she said have you searched your bra? I kinda did but then I gave it a good shake and my earring dropped to the floor! I hugged her! Then she noticed the floor was dirty while searching for the earring. She came right over to clean it! Keep this Sarah happy!!! You have an excellent employee- not to mention a really cool person!!!
The store? Amazing! I found a gift and an outfit!!!
j
june e · 2 reviews · Verified · Experienced 2025-08-13 ·
★★★★★
great shoes and early shipment
great early shipment, great trail runners
all around fab experience
Today was maybe my second or third visit to Gearhead Outfitters at the Promenade on Chenal… My husband raves about this store, so I stopped in today to look at a few items.. Amari was so welcoming and helpful, she did a great job helping me with a few questions. If he is has been greeted by Amari I see why he likes this store… This will be my go to store for him from now on… Great experience!
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