Fast shipping and product as described
Fast shipping and product as described. Thanks!
About Gearhead, Rock/Creek
Data updated- Website
- udans.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 51 reviews
- Replies to negative
- 8% (1/13)
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About this business
For over 45 years, Gearhead Outfitters has been a "go to" spot both locally and online (more recently) to find the best in outerwear and all things outdoors. A trip to any of our stores guarantees that you will be greeted by knowledgeable employees that eagerly share their expertise and passion for the outdoors. A trip to our website will show you our full offering of products to outfit you for all of life's adventures.
Written by the business, not verified by us.Is Gearhead, Rock/Creek legit?
Gearhead, Rock/Creek (udans.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 8% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
Quality merchandise delivered promptly.
Buyer Beware, Product not as Advertised
Buyer beware. I purchased an Osprey backpack. Description clearly stated included rain cover (I have taken screenshots). When it arrived, rain cover not included. I reached out to customer service and the reply (on Oct 5th) was "If I'm not mistaken your model did not come with a rain over ... looks like you can get one direct from Osprey" with a link provided. I replied (on the same day) to this email stating the cover was within the description and felt I should be provided a rain cover - and I have not received a reply since (as if Oct 12). In my opinion, this is very poor customer service. Now I have to spend ANOTHER $30 for a rain cover that was listed in the description of the backpack. This is not only disappointing, it is false advertising. Since this has not been rectified, I will no longer shop at this store.
Great product and online service
Great product and online service. I made multiple orders recently. The service was quick and I loved the email communciation/updates. I also accidenlty ordered the wrong size for one item. The return process was easy and quick as well. Thank you! The product I ordered was great quality also!
Great Transaction
This was my first purchase from Gear head . The jacket shipped so fast and was exactly as described !! Thank you
Great website
The Northface jacket I was looking for was available and in the color I was looking for. My jacket arrived and could not be happier! Will definitely purchase from Gearhead again!!!!
Super fast response and shipping
The order is hard to return
The order is hard to return. I have to go through filing a form which is sound ridiculous and make it harder to do so. Everything nowadays should me more easier to get a shipping label without filling a form that needs to be downloaded as pdf or print out and then send it to you which is time consuming.
No order issues
Order processed with no issues
The website is great and the customer…
The website is great and the customer service is even better!
Great transaction
Prompt delivery. Easy transaction! Thank you
Speedy order!
Speedy order! Ordered on Monday, received Thursday! Thank you!
Best service in town! Ask for Brookland!
Just got a new pair of ON cloudrunner2 and I love them! The best thing was all the help Brookland provided by showing me every size 13 in the store! Great service at the pinnacle store!
John did a GREAT job helping me locate…
John did a GREAT job helping me locate the pants I was looking for. John is an asset to the company.😊
Overall good shopping experience!
Amazingly fast shipping.
Super fast shipping
Super fast shipping! Thank you
Fast shipping!
Smooth experience and everything I…
Smooth experience and everything I expected!
Your staff is super helpful and makes…
Your staff is super helpful and makes suggestions that I find useful.
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