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Events & Entertainment

Umarex USA, Inc

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200 reviews

4.3200 reviews
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About Umarex USA, Inc

Data updated
Website
umarexusa.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
32% (9/28)
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About this business

Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!- At UmarexAirguns.com we offer free shipping on orders of $139 or more!- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!- Look for the Great Deals links for closeouts, refurbs, and more.- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!- Have a question or need good service for your Umarex airgun?- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!

Written by the business, not verified by us.

Is Umarex USA, Inc legit?

Umarex USA, Inc (umarexusa.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently share that placing an order on the platform is completely hassle-free, while delivery times consistently exceed expectations by arriving remarkably fast and always in excellent condition. People are also genuinely impressed by the outstanding craftsmanship, authentic feel, and top-tier quality of the air guns available on the site. However, some people mentioned experiencing frustrating issues with extra magazines occasionally jamming or breaking during standard use. A few customers additionally noted encountering missing components upon delivery or facing unexpected difficulties when trying to adjust their scopes for proper targeting.

Auto-generated from all reviews of this business. For reference only.

What people say

Looks just like my Wather PDP compact 4…

Looks just like my Wather PDP compact 4 inch. Is heavier than I thought it would be. Feels like the real gun. Fits great in my PDP holster. You hear loud click when the gun is fully inserted into the holster.

Reply from Umarex USA, Inc2026-06-29

Thank you for choosing our officially licensed Walther PDP replica! Happy shooting.

Disappointed

The regulator was supposed to be factory set at 2000psi. It was over 3200+. The gun has leaked air from the very start. The gun leaks 200-300PSI every day. I am not happy about that. The gun is very accurate and gets plenty of shots, but it is worthless if I have to send it back for repairs and wait months to get it back. With no guarantee that the next one won't leak just as bad. It should have been leak checked before it was sent to me. I am very disappointed. I hesitated for a year on getting one of these because of all the seals that can leak but I finally took a chance and here I am with a leaking gun from day one.

Reply from Umarex USA, Inc2026-06-18

Chris, Thanks for using your HAM points to help get our Zelos .25. The regulator is super easy to adjust on this gun. Aside from lots of screws, everything is really easy to adjust on it. That said, a typical door-to-door turn-around for a rifle like yours is about 10 calendar days. Please give our service department a call and set up a return case to address the leak. As for recommendation on pressure, if you are shooting slugs or pushing 34 grain pellets out beyond 70 yards, around 2700 PSI on the regulator works pretty well. If you are just wanting to maximize shot count for closer ranges, then bring it down in the 2K range.

The Umarex USA Co2 Pistol Is A Very Good Purchase

The Umarex USA Co2 pistol is an excellent addition to my Umarex USA collection. With the multiple 8rd pellet/BB holders attached to the mag, it is easy to reload and continue shooting very quickly. Very good power for 1 Co2 cylinder and easy to keep target aim with the built-in sights. An excellent purchase for the cost, and delivered to my home in very good time.

Reply from Umarex USA, Inc2026-06-17

Thank you for choosing Umarex and our awesome CO2 replicas! Happy shooting.

Terrible customer service

Purchased a new Glock 19 CO2 pistol. Magazine was defective. Spewed BB's out. Couldn't use the gun. Mason sends me a return label to ship the mag back and I have to pay for shipping. It's only $11 on their site and $10 for shipping. Even ebay has them for $12 shipped. I sent 3 emails and nobody replied or tried working a deal on just selling me a new mag. I was able to ship gun back to Sportsman's guide even though it was non returnable. I told them Umarex wasn't helpful with their defective gun so they made an exception so I could ship the piece of junk back. I have 3 other Umarex's and will never buy another one again.

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