Authentic travel experience in Asia At UME Travel,We specialized in customizing authentic guided tours to Thailand, Vietnam, Cambodia, Indonesia (Bali), Malaysia, Laos, Singapore, Philippines, Japan etc. as well as multi-country tours across the region, based on your interests, budget and tastes. We are good at arranging honeymoon, birthday or annual vacation, soft adventure and family trips.
Written by the business, not verified by us.UME Travel (umetravel.com) has a 4.9 out of 5 rating on OK.one, based on 225 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; 203 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support provided by travel agents who patiently tailor custom itineraries to fit specific budgets, timeframes, and family needs. Furthermore, consumers appreciate the knowledgeable local guides and attentive drivers who make every excursion safe, engaging, and deeply informative regarding local culture. Travelers also note that all logistical arrangements, from hotel bookings to high-speed train tickets, are handled seamlessly to ensure completely stress-free vacations. Some reviewers were not happy with occasional coordination gaps, mentioning issues like transportation oversights upon arrival, minor communication disconnects, or limited tour availability in certain smaller areas.
Auto-generated from all reviews of this business. For reference only.We are so grateful for having Maria as our tour guide, and Rawat as our driver. Their kindness, thoughtful, skills and knowledge for making our trip so perfect. This trip is truly unforgettable, and we will cherish these memories forever. Thank you very much! The Chris group
We are very happy with Mr. Mocha’s Bangkok one day tour. We had a wonderful time to enjoy flooring market and royal places.
Phoebe organized an excellent tour of Thailand!
let start with good stuff. Organization was perfect, like it should be. It was private tour with private guide and driver. they were always on time (5min earlier). Guide spoke limited English, but enough to understand each other. With little patience, everything was good. Hotels were 4/5 starts and all hotels, but one were excellent. Hotel that we got in Chiang Mai, Thailand, was supposed to be 4star hotel. I would not give it 2stars. this was not hotel advertised with the tour. Also, on itinerary that we got before paying, there was a different hotel, close to old city. Hotel that was chosen for us was not near old city, not close to anything (restaurants,shops..), and it did not have restaurant or bar in hotel. And, that was a major problem. We were there during water festival. Any transportation was impossible to get, and it was overpriced. So, if anybody is reading this, UME Travel is good, but read you final itinerary very careful, and complain if not OK.
Our tour guide, Mr. Win, was friendly, professional, witty and extremely helpful. He really went the extra mile. He's a winner! Side note: The date of my experience might be off by a day or so because I'm writing this review after I've returned to the states. I was with a group of six that toured Thailand (Bangkok & Chiang Mai) Nov 1st-10th, arranged by Ivan.
We needed a specialized trip through Asia to cross paths with long time friends living in Asia. We looked at various tour packages, but could not find what we desired. Contacted UME Travel and worked with Eva. Expressed our modifications to other tour packages they offered. After going back and forth a couple times, Eva put together a wonderful package offer. We accepted and Eva spent a few days organizing and booking our airfare, lodging, private tour guides and drivers for each location. The 20 day trip was to various locations in four countries (Singapore, Malaysia, Cambodia and Thailand. Eva provided very detailed documents covering all aspects of our trip. Plus, she responded quickly to any questions or minor modifications. The hotels were great and in good locations where one could also wander the surrounding neighborhoods and access to public transportation when you were not with your personal guide and driver. All listed meals and attractions were included in the tour package. Would definitely consider UME Travel for future trips!
Lan Liu was amazing! She worked with me for a year and planned a trip of a lifetime for my friend and I to Thailand! We had zero worries the entire trip. From start to finish A1 service! If I had any questions along the way Lan Liu quickly responded and assisted me. I look forward to future trips with UME & Lan!
Thailand, Bangkok-Chaing Mai unforgettable. I don’t even know where to start. So let’s begin with I just experienced the trip of my dreams from start to finish. I gave Ivan our tour organizer ideas of what we wanted to do and he put together a flawless itinerary for us. His entire staff of tour guides and drivers were just amazing. Breeze (SP) the love of her country unparalleled, Win knowledge of country history amazing and Puma her care for you will exceed anything you could imagine . We had Puma for 3 days. She took us to Temples, on a food tour, shopping, the elephant sanctuary and made sure we got safely to the Lantern festival and back to our hotel. She shared her life experiences and her culture with us. She is so proud of her country and it showed it made the tours even more special. The 6 of us in our tour fell in love with her and by the end of our 3 days in Chaing Mai she became family. I think it is one of the best vacations I have ever been on. From EVA airlines to the beautiful hotels Chatrium Riverside Bangkok was a blast we happened to be there as they were hosting the Miss Universe Pageant. The Empress hotel in Chaing Mai was cute boutique style. Great service and breakfast at both was excellent.Our experience was so exceptional I emailed Ivan before I even made it home I will be booking again for Songkran 2027. You can not go wrong booking with UME Travel. They are professional, timely, caring, responsive and will exceed your expectations.
The whole program planned for Víetnam and Cambodia was perfect. Our planner at UME was Ivan and he was absolutely fantastic. Can not thank him enough for his detailed planning and professionalism. Guides and drivers extremely polite and knowledgeable. Timings 100% and in general all services as per plans. Flexible enough that a typhoon did not disrupt plans. Would definitely recommend company, and in fact, I already have.
Working with Carrie at UME travel was a wonderful experience! We decided that we wanted a full tour the day before getting to Japan and Carrie quickly put together an itinerary and then tweaked it to meet our needs. We had an excellent combination of group and private tours and she was available all the time for any questions. The drivers contacted us the night before each day tour and were super welcoming and informative. From the moment our driver met us at the airport to when he dropped us off a week later at the airport our days were filled with tours and relaxing time, and we saw so much more than we would have on our own.
We took Ume Travel in Oct. 2024 to go to Japan. We researched and knew that transfer and transport were going to be a challenge so we wanted a tour company that could handle alot of that for us. We worked with a wonderful lady named Amber and we continued to work with her after Japan. I'm planning Korea for 2026 with her. She made us a custom itinerary to fit our needs and wants. She continuously updated it as needed up until we went on the tour. We liked that we had private transfers via private car, escorted to trains, and even dropped off by tour guides to hotels. Only issues were we weren't told in advance on some of the transfers that were not included. Such as in Kyoto there was no transfer from the station to the hotel, but it was only a 3 block walk. Or there was no transfer from hotel to the airport at the end of the trip, which we ended up just booking an Uber. The included tours were great! Things didn't always go as planned. We had a city tour and the boat ride was not operating, so the tour guide took us around Shibuya instead. In Osaka the ferris wheel was not operating so the guide took me to try famous dumplings. And the driver that was going to take us to Mt. Fuji on an overcast and rainy day didn't lie and told us we weren't going to see the Mountain. So instead he drove us around other parts of the city. We went to Meji Shrine, Harajuku, Shinjuku, etc. We also had all our hotels booked through UME. They were 3-4 star hotels but they are better quality than some of the 5 star hotels in other places. The hotel in Hiroshima remains one of my favorites, thanks to its layout, high floors, and city views. In Osaka and and Kanazawa we had Tokyu Hotels which included laundry within the rooms, which is great and important because you need to pack light to travel in Japan. Overall Japan is great place to go, you cannot do everything, but we were able to do so much with the hotels and transfers managed for us. Can't wait for our next adventure with UME!
Our experience UME Travel in Bangkok, Thailand with our wonderful tour guide Marie. Marie met is at the cruise ship port and brought us to our hotel. The next morning we started our tour, first stop the railway market- very cool- then to the Sleeping Budha, next lunch at a very nice restaurant then on to the Temple of the Dawn. Everything we saw Marie carefully explained and gave us such interesting facts and view of life in Bangkok. Marie arrived on time and stayed by our side throughout the whole day. We enjoyed our day very much. I would highly recommend Marie as your guide. She was caring and concerned and gave us many suggestions on how to spend our free time ! Thank you Marie 🙏 When we booked travel with UME travel, I was cautious but Steve was very communicative and assisted us with many tour suggestions, so far everything has gone very smoothly our next stop is Tokyo and we look forward to meetimg our next tour guide there.
If you are planning a trip with UME travel to Thailand make sure you ask for Win as your tour guy. UME planned an amazing set of tours for us and Win went above and beyond to make our vacation for a party of 6 special. We will be booking with UME again soon.
⭐️⭐️⭐️⭐️⭐️ "Absolutely amazing experience! The team at UME was amazing..our trip to bali down to the smallest detail. From private transfers to breathtaking hotels and activities, everything was seamless. They listened to what we wanted and delivered beyond expectations. We’ll definitely book with them again!"I want to say my travel consultant Steven was everything..Steven was always available ..If i needed anything ..Steven was a phone call away,he always answered .and he made sure everything was going smoothly ..this is my second time booking with UME .. my travel consultant Steven help me plan my trip to Japan.. And it was an amazing experience.So I knew when I was going to be booking another trip, my go to man is my travel consultant.steven
Everything was wonderful best time on my 60th Bangkok Birthday Amber our travel agent was wonderful and the tour guide Monchai was very friendly he felt like an old friend.
UME Travel was excellent in helping us plan the perfect trip to Japan. Steven was so helpful and attentive to my needs and desires for our trip. It was easy working with him to make changes until we had just what we wanted, and even last minute changes were accommodated when we added our friends for part of the tour. The hotels Steven booked for us were perfect, in great locations. Even the bullet train tickets and instructions were perfect. Our guides Bianco and Krystal and drivers were wonderful. Their knowledge of the area excellent, and personalities were great. This was THE PERFECT trip to Japan. We will definitely use UME Travel when planning our next adventure.
Our tour guide in Bangkok, Mr Win, was very informative and kind. He took great care of us during our outing with him to the floating market.
Guide Monchai in Cambodia representing UME was knowledgeable and the driver was very good. 5 star plus!! Monchai was very polite and accommodating. Hotel in Hanoi didn’t meet our standards but given limited time we stayed there anyway. Hanoi guide English skill and knowledge were also lacking. Malaysia guide program not organized in an advance and needed more intervention on my part to make sure it was arranged Otherwise, we had and wonderful experience and would not hesitate to recommend UME travel to others
This is review of Bangkok part of trip. Mr.Win as a tour guide was great. Experience was amazing. He was very knowledgeable and helpful. He listen what we wanted and adjusted activity accordingly. Always on time. It was amazing. Bangkok was hot and humid.
Not knowing the language, we chose a private tour to Japan with UME. Lan Liu created an itinerary for us and worked with me closely to it fully customize it to our needs and desires. The drivers (especially Ken) and tour guides were excellent, helpful, and kind, and the vehicles were comfortable with reclining seats.
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