Authentic travel experience in Asia At UME Travel,We specialized in customizing authentic guided tours to Thailand, Vietnam, Cambodia, Indonesia (Bali), Malaysia, Laos, Singapore, Philippines, Japan etc. as well as multi-country tours across the region, based on your interests, budget and tastes. We are good at arranging honeymoon, birthday or annual vacation, soft adventure and family trips.
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Is UME Travel legit?
UME Travel (umetravel.com) has a 4.9 out of 5 rating on OK.one, based on 225 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; 203 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support provided by travel agents who patiently tailor custom itineraries to fit specific budgets, timeframes, and family needs. Furthermore, consumers appreciate the knowledgeable local guides and attentive drivers who make every excursion safe, engaging, and deeply informative regarding local culture. Travelers also note that all logistical arrangements, from hotel bookings to high-speed train tickets, are handled seamlessly to ensure completely stress-free vacations.
Some reviewers were not happy with occasional coordination gaps, mentioning issues like transportation oversights upon arrival, minor communication disconnects, or limited tour availability in certain smaller areas.
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Our guide, Mr Win, made this trip a wonderful adventure. We appreciated his knowledge of Bangkok and it's history as well as his warm and welcoming personality. He was quick to take care of any needs that we had. After visiting so many beautiful temples the past few days, our fast-paced night visit to Chinatown was the perfect way to finish our time in Bangkok. He knew exactly where to take us for delicious authentic food and even arranged an opportunity for us to prepare, with the restaurant owner, one of the dishes we ate for our meal...such fun! We would not have experienced Chinatown so much if we had gone on our own. Mr. Win's's love and expertise of photography really came through; he took so many pictures and videos of us and the places we visited during our stay and shared them with us through WhatsApp. He's a gem!
Mr Win was just the best…so thoughtful, enthusiastic and so much fun to be around. We couldn’t have asked for more. If I could give him more than 5 stars, I would. Excellent+++++he was our guide from February 7 through February 11.
Me and my mom spent 3 full days in Bangkok. I would 100% recommend this tour company, as well as our guide (Tenny) and our driver (Mr. Audy). Tenny went above and beyond to give us the best experience! She and Mr. Audy were always on time, and Audy always offered cold water and towels. Tenny was also extremely knowledgeable about Thai history and had an answer for every question we asked. Tenny made sure to customize the experience to what we wanted. I never felt rushed, which made the experience that much better! If you want to laugh, relax, learn about Thai history, and get recommendations for the best local snacks/shopping, Tenny is the perfect guide. When we flew to our next destination, Tenny also came with us to the airport and made sure we were able to check in smoothly. 10/10 experience, exceeded expectations!
the planning ,the very quick response,and the entire trip including air travel,hotel booked,the guides,and mode of transport was all very professionally handled. thanks to Phoebe our travel agent
I’m very impressed at how well our trip to Thailand and Cambodia was organised
by Amber our trip coordinator from UME. Amber was easy to communicate with and quick to answer any questions.
I was a little nervous before booking because I never booked with UME before. I even asked Amber to give me a call and she did. After the call and my research that showed high reviews I was more comfortable booking my family trip.
Our guide Kook was excellent!!!
She was very personable and knowledgeable about all the sights. Kook was able to answer all our questions and we learned so much about Thailand and it’s culture. She and our driver made sure we were comfortable at all times and had cold water for us every time we returned to the car. She also made sure we were able to try all the local foods. Had a wonderful time and would highly recommend!!!
Phoebe planned a trip for me and my wife for 35 nights 36 days and she really did a great job. She booked all our flights from Houston to all the destinations and brought us back home with the best private trip of our lives. Hotels air travel guides transport vehicles and everything else was very professional handled by Phoebe and her Co. UME TRAVEL. I could not ask for anything better than what Phoebe did for us. Thank you very very much and your company. Mr Patel Spring TX
The personal attention plus being able to accommodate small requests when possible and still staying on schedule with the broader itinerary.
Very knowledgeable guides who were happy to answer all types of questions.
Guides and drivers made us feel comfortable and safe.
I had a great experience on my UME trip planned by Dan Li. A brilliant trip with all my bucket list items planned in. Thank you Dan, you did a great job and I truly appreciate it.
We had an amazing time in Bangkok thanks to Neem (I’m not sure how to spell her name). She went above and beyond to make us feel welcome and to get the real experience. We had so much fun trying delicious exotic fruits and many other foods unique to Thailand. She was always thinking ahead and things went smoothly. I really appreciated all the photos she took.She had great suggestions on things to see during our free time. She was so helpful! We will use UME Travel again.
My husband and I have just returned from an incredible two-week vacation in Thailand and Vietnam. This was a trip we had dreamed about for many years but had postponed for one reason or another—until now. When we finally decided to go, we carefully researched many tour companies, knowing we wanted a private, fully customized tour designed exactly around our interests and preferred itinerary.
From the moment we contacted UME Travel, we knew we had found the right company. We worked closely with Dan Li for several months to plan our dream trip, and he was truly exceptional. Dan patiently answered all our questions, understood exactly what we were looking for, and offered thoughtful suggestions that enhanced our plans. As we changed our minds (more than once!) and adjusted our itinerary, Dan never wavered—he revised every detail seamlessly and remained supportive, responsive, and always available. Communication was excellent throughout the entire planning process.
Dan arranged all our airport transfers, daily transportation, detailed itineraries, and provided us with outstanding local guides and reliable drivers in every city. We truly felt like royalty for the entire two weeks.
In Bangkok, our guide Mayuree was absolutely fabulous. From the moment we met her, we felt completely at ease and well cared for. She was patient, incredibly knowledgeable, and clearly passionate about giving us a once-in-a-lifetime experience. Mayuree arrived at our hotel promptly each morning and spent every day ensuring that our experiences exceeded expectations. She was kind, considerate, and a joy to be with—we felt so fortunate to have her throughout our stay.
Next, we flew to Chiang Mai, where we were greeted by our wonderful guide Puma. Puma was the sweetest—adorable, fun, and full of energy. We had an absolute blast with her visiting the elephant sanctuary, meeting local tribes, and exploring bustling markets, where she purchased exotic local treats for us to taste. We learned so much not only about Thai history and culture, but also about Puma’s own life in Chiang Mai, which we found fascinating. Saying goodbye after three days was genuinely difficult—I still miss her!
Both Mayuree and Puma went above and beyond, always insisting on taking photos of us in the perfect spots and encouraging us to see just a bit more, even when we were tired. Their enthusiasm never faded.
In Vietnam, we were equally impressed with our guides Bin and Li, who taught us so much about the history and culture of their beautiful country.
We truly cannot say enough about every aspect of this trip and how flawlessly all the details came together. Thank you to UME Travel, Dan Li, and all of our incredible guides for making our bucket-list dreams come true. Who knows—perhaps we will meet again next year!
tight efficient schedule; yet you don't feel rushed; good discretionary choices with consideration to age, education level; friendly, authentic people act as tour guides; no pressure to do shopping
Carrie Tang is very helpful with our Japen trip. We love the sevice she provided. Our vacation went smooth and a lot of fun at Japen. We will get their service again for our next trip. Recommended <3
Dear Amber from UME travel,
I wanted to take a moment to thank you for the wonderful experience we had. Everything was truly exceptional.
The guides were fantastic, friendly, polite, knowledgeable and always willing to help. The hotels you selected were a perfect fit for my family, and the sites we visited were absolutely beautiful. We also appreciated how punctual and professional everyone was throughout the the entire trip. The whole vacation went smoothly and without a single issue, and we had an amazing time from start to finish.
Thank you for putting together such a memorable experience for us.
With warm regards,
Steven
Amber with UME was great able to make a customized tailored private tour for my family and I with young toddler and accommodated all of our request . She even put in a bonus tea ceremony which was lovely . In addition the trip was exactly as stated and I did have a family emergency arise where I needed to immediately fly back to the states , for a loss and she accmodate those requests in an emergency situation . Highly recommend and I myself will utilize UME again and hope to work with Amber again to help plan our next trip in the future .
Carrie from Ume helped us plan a wonderful trip for a family of 4. With all the questions and discussions in the planning stages to questions while traveling, Carrie was always prompt and clear. We had airport and train transfers, and private tours arranged in all these cities - Tokyo, Hakone, Kyoto, Osaka, Hiroshima and Miyajima with stops at Mt. Fuji and Nara along the way. Everything went smoothly.
We are a family of 4 with grown children. We all agreed the UME travel guides were kind, flexible and knowledgeable about each destination. The highlight of our 10 day trip in Japan was staying at an onsen and discovering the areas surrounding Mt Fuji.
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