Myprotein USA (us.myprotein.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Pricing errors on website. For Unflavored whey isolate the option to Supersize to save % from 65 servings to 130 servings does not make sense since the stated weight should double but it does not 65 servings is 1.9 kg and 130 servings is 2.3 kg mathematically incorrect. The calculation for cost per kg on the 65 serving is $57 per kg, choosing supersize to save on the 130 servings the price jumps to $86 per kg.
Reply from Myprotein USA2026-07-21
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Overall bad experience with your website as well as app. Prices are very fluctuating, items are rarely in stock and user interface sucks. Totally disappointed !
Reply from Myprotein USA2026-07-20
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Half of the listings are in servings, half are in weight - and none of the products have the nutritional label as a picture. Makes it incredibly difficult to compare different flavors apples to apples - which seems by design as some flavors cost significantly more. Overall seemed manipulative. Either put everything in servings or everything in weight.
Reply from Myprotein USA2026-07-19
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
It was easy to find what I needed and the prices were reasonable. I like the free shipping, especially with my son heading off to college.
Reply from Myprotein USA2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Shipping fee elevated, you need to spend 80 dollars minimum
Reply from Myprotein USA2026-07-17
Hello
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,Natalia
Generally a good product. I feel like I run into stock outs frequently which is annoying. The most frustrating thing is that there are sales so often that the sale price is, in fact, the real price so that means the sale price really isn't a sale at all. So what that tells me is that an actual good price would be more than 50% off.
Reply from Myprotein USA2026-07-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
I went to place my first order with the company.
There was an advertised sale on their site that would have given me 45% off one item, and 15% off another.
I had a Discount code given to me by one of their reps at the Gym this morning that gave me 45% off both items. (His name was Ari something.)
When I proceeded to checkout it removed all discounts both the one from the code and the one from their site.
I was charged full price for both items and despite IMMEDIATELY contacting the company they told me I they could not 1 fix the price to EITHER discounted price, or 2 cancel the order once placed.
They are telling me that I must go through their return system which is absolutely going to be a hassle I'm sure.
I will be returning the product unopened once it arrives, I will be finding another company to buy product from, and I will be telling every member of the gym I am a trainer at as well as all of our instagram and tiktok followers to avoid this company at all costs.
Reply from Myprotein USA2026-07-17
Hi Robert,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the discount on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Your website is difficult to navigate. The product we had a subscription for has not been available. Very little comunication from Myprotein.
Reply from Myprotein USA2026-07-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Great Price as always but I hate the way that it is sorted when you’re trying to figure your size. Sometimes it says in pounds sometimes in kilos or grams And Others and total surveys. I shouldn’t need a calculator to know chocolate ice cream a chocolate smooth is a better deal today.
Reply from Myprotein USA2026-07-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Awful experience. They didn’t deliver my order. Emailed me saying “sorry we missed you.” (Whatever that means)
Then they never tried to reship it or reply to any of my emails. Lost my business for life.
Reply from Myprotein USA2026-07-16
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
They shrunk the package and then changed the official package size measurement from weight to servings so you don’t realize it. Is very deceptive and misleading. Just raise the price don’t lie to us.
Reply from Myprotein USA2026-07-15
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I’ve ordered from My Protein many times. Their clear whey isolate is great. Sometimes I just can’t do a thick milkshake and this is perfect. The flavors are delicious and a great way to get my protein in.
Reply from Myprotein USA2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Quick response and felt like I was taken seriously
Reply from Myprotein USA2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
The easiness to buy product online. You guys make it so easy that there was worry or were concerns
Reply from Myprotein USA2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Packaging and shipping seem to be a crap shoot. The box always arrives crushed. Manny times the products inside are no longer sealed from being crushed and not being properly packed to have a chance of survival.
When the products do arrive ok, they're great. I've enjoyed whey protein, isolate, EAAs, and more and have not been disappointed by prices, flavors, or results. But the shipping is a real frustration and support is very slow to do anything.
Reply from Myprotein USA2026-07-14
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the packaging of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Burnt soybean flavor, extremely dusty, very difficult to dissolve, high delivery cost, slow delivery, just checked nuts.com, cheaper, free delivery
Reply from Myprotein USA2026-07-14
Hi Harold,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the taste of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
