Speedo International Ltd. is an Australian manufacturer and distributor of swimwear and swim-related accessories based in Nottingham, England.
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Is us.speedo.com legit?
us.speedo.com (us.speedo.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 36% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the swimsuits feature great quality materials, beautiful designs, and comfortable fits for regular swimming practices and beach days. People also deeply appreciate the remarkably quick shipping times, helpful support interactions, and exceptionally smooth online ordering process when purchasing various products.
However, some customers also noted problems regarding unexpected order cancellations, items being out of stock, and sizing discrepancies that made finding the right fit difficult. A few other people also felt that delivery delays, lost packages, and tracking issues caused major inconveniences when waiting for their orders to arrive.
Auto-generated from all reviews of this business. For reference only.
Worst customer service experience I’ve ever had.
My returned merchandise was received by the company’s warehouse on July 1, and I was told I would receive my refund within 7 days. After the refund never arrived, I contacted customer service four separate times. Each time, I had to repeat the same information and resend the same documentation. Then I was told the refund would take 14 days instead of 7. I still had not received my money.
It is unacceptable for a company to keep a customer’s money after receiving the returned merchandise. Reputable retailers process refunds promptly once they receive a return, but this company has failed to do so while making me repeatedly contact customer service with no resolution.
I will never purchase from this company again and would not recommend them to anyone.
Reply from us.speedo.com2026-07-13
Hello,
We are truly sorry to hear about the significant difficulties you encountered with your recent return and refund process. We understand how frustrating it must be to experience such delays and to repeatedly provide the same information without resolution. We recognize that our communication regarding the refund timeline was inconsistent, and we sincerely regret the inconvenience and distress this has caused you. We are actively reviewing our refund procedures and customer service interactions to prevent similar situations from occurring in the future. Your feedback is invaluable as we work to improve our services and ensure a smoother experience for all our customers.
A message has been sent to your account.
Kind regards,
Liam
Product didn’t work but was a quality swimsuit
Process was painless
Thank you
Reply from us.speedo.com2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
You sent me the wrong suit and gave me a wildly incorrect delivery date time. The last order, the size chart was completely wrong and the suit did not fit.
Reply from us.speedo.com2026-07-13
Hello,
We sincerely apologize for the issues you've experienced with your recent orders. It's truly disappointing to hear that you received the wrong suit and an incorrect delivery date, especially after a previous order where the sizing was inaccurate. We understand how frustrating this must be and we are committed to improving our services.
A message has been sent to your account.
Kind regards,
Liam
I do not recommend Speedo, unless you enjoy being threatened with legal action for an order Speedo failed to deliver on time and refunded prematurely.
TLDR: Speedo's communication systems are appalling. There's no continuity between employees or departments. Speedo are only geared up to sell, not to offer customer service. Horrible company to deal with. Avoid like the plague!
I placed an order on 18th June via Nextday delivery for a trip 3 days away. It was processed on the next working day (19th) but got delayed between Speedo and Evri. I contacted Speedo, and was offered a return or replacement. I replied to ask them when my order would arrive. Speedo told me to give the goods longer to arrive. I told them I wanted a refund of the next day delivery fee. Speedo refunded the entire value of the order. Evri then decided they had the order and would deliver it - after I'd left the country! (Speedo hadn't recalled the order.) I rearranged delivery to a trusted neighbour. Evri left the parcel roadside and the parcel disappeared.
I chased all the neighbours I could contact from overseas, but no one had the parcel. I raised a complaint with Evri via their Chatbot but they haven't followed it up. Speedo then sent a message demanding return of the order or full payment under threat of legal action. I contacted customer services and explained the situation. I received a "meh" response from them and a further threat of legal action from the relavant department. I couldn't reply directly to the threatening email, as it requires logging in to my account to reply through the "message centre". However, since placing my order, Speedo have installed Shopify, which won't allow me to access either my account details or messages, so that's not an option. Then a surprising neighbour turned up with the parcel - she'd taken it in for safekeeping and and had been trying to deliver it to me while I was away. (We don't have each other's numbers and she didn't leave a note).
I wrote a complaint to Customer Services about Speedo's failings and the threatening emails, requesting it be escalated and got an generic apology from a Customer Care Executive. I replied and had an actual answer to my points from Stephen in that department. I arranged a return of all the items in the order, which were returned via dpd (why not use them for next day delivery in the first place????). The package arrived at Speedo's depot on 8th July. And On 10th July, I received a further email I can't reply to, giving me 24 hours to pay up or I'm being referred to debt collectors because I haven't responded to any of their emails, via a message system Shopify prevents me from using!!!! I've sent a further message to Stephen as he seems to actually read messages and reply to them, but I haven't heard back yet.
All of this stress because of Speedo's compounded failures and I'm still well within the 60 day return window! Nightmare company.
Reply from us.speedo.com2026-07-13
Hi Sue,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
All products i purchased were great .and delivery on time
Reply from us.speedo.com2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
I’m sorry to hear about the frustration caused by this matter.
I’m pleased to be able to resolve this issue for you.
Please provide your order number or contact us via your account, and we’ll be able to resolve this issue straight away.
Kind regards,
Feedback Team
Good quality and cut for lap swimming. I wear a size 12 in pants, but had to return the size 12 because I'm small-chested, and the suit was too baggy on top.
Reply from us.speedo.com2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
I'm truly sorry to hear that you did not receive the item you were expecting. I understand how frustrating this can be. Please check your account for a message from us so we can resolve this for you right away.
A message has been sent to your account.
Kind regards,
Liam
You make an outstanding swimsuit, and I have had them for over 50 years….
Reply from us.speedo.com2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The size was way off. This is not a large it's an XL or 2XL.
Reply from us.speedo.com2026-07-11
Hello,
We appreciate you sharing your experience. We are reviewing our sizing to prevent future discrepancies.
A message has been sent to your account.
Kind regards,
Liam
The swimsuits were beautiful, and great quality. One of them didn’t fit, unfortunately, but that’s okay. I ordered the wrong size. My daughter loves them, not to mention they are modest which, as her mom, I am a big fan of.
Reply from us.speedo.com2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered a tech suit listed on the v website- 4 days later the order was cancelled even though the suit size was still listed as available on the website. Chatted online with customer service who told me it was out of stock but that another size was in stock. Ordered the other size and that order was also canceled.
Reply from us.speedo.com2026-07-11
Hello MM,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the repeated order cancellations due to stock issues. We understand how disappointing it is to have an item appear available online only for the order to be canceled. We are reviewing our inventory system to prevent this from happening again.
A message has been sent to your account.
Kind regards,
Liam
I'm extremely disappointed with Speedo's customer service. Their return portal has been down, making it impossible to process my return. I contacted customer service over 2 weeks ago, and despite multiple follow-ups, the issue still hasn't been resolved.
It's unacceptable that customers are left waiting this long for a problem that should be fixed quickly, or alternative option offered. The lack of communication and urgency has made this a very fustrating experience. I expected much better service from a well-known brand.
Reply from us.speedo.com2026-07-10
Hi Agnes,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great fit and quality true to expectations and quick delivery
Reply from us.speedo.com2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Speedo offered a good price on your good goggles. They arrived quickly.
Reply from us.speedo.com2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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