Speedo International Ltd. is an Australian manufacturer and distributor of swimwear and swim-related accessories based in Nottingham, England.
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Is us.speedo.com legit?
us.speedo.com (us.speedo.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 36% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the swimsuits feature great quality materials, beautiful designs, and comfortable fits for regular swimming practices and beach days. People also deeply appreciate the remarkably quick shipping times, helpful support interactions, and exceptionally smooth online ordering process when purchasing various products.
However, some customers also noted problems regarding unexpected order cancellations, items being out of stock, and sizing discrepancies that made finding the right fit difficult. A few other people also felt that delivery delays, lost packages, and tracking issues caused major inconveniences when waiting for their orders to arrive.
Auto-generated from all reviews of this business. For reference only.
Extremely Poor Customer Service and Repeated Order Issues
I am extremely disappointed with Speedo’s customer service and the way my order has been handled.
I originally ordered 6 swimsuits. Only 3 were shipped to me, while the other 3 were cancelled and removed from my order without properly informing me. I was later told that those items were out of stock and that I could reorder them at the same discounted price.
What makes this even more frustrating is that I have contacted customer service around 9 times about the same issue. Instead of properly reviewing the history of my case and resolving it, I have repeatedly had to explain everything again from the beginning.
I was also told I could reorder at the same promotional price, but the original swimsuits were no longer available, which made that solution almost useless.
For such a well-known company, this level of customer service is honestly unacceptable. A simple order for 6 swimsuits has taken an unbelievable amount of my time and energy, and after all these emails and follow-ups, the issue still has not been handled properly.
Customers should not have to contact a company this many times and repeat the same explanation over and over for one simple order issue.
Very disappointing experience.
The Speedo size guide is provided as gospel that customers must refer to however the sizing is way off. I am, according to their size guide, between a 30 and a 32 however the 32 was way too small. I did ask Speedo about this and they ignored my concerns and sent a generic email response.
WARNING: If you go by the Speedo size guide your costume will be way too small and they will dismiss your concerns and demand a fee to return. Make sure you order at LEAST one or two sizes bigger than the size they recommend.
Terrific return and refund process. I sent the return months ago but still received no refund back. After several contacts with customer support, nothing has been resolved. Although they said the issue will be raised to their team, nothing moving in terms of my refund. I was paying for a product I never used and returned. What a scam!!!
P/s: I have screenshots of all the chat customers support as evidence that they didn’t care to help customers but just keep delaying the refund. Perhaps they were trying to do this until I forgot the refund.
Terrific return and refund process. I sent the return months ago but still received no refund back. After several contacts with customer support, nothing has been resolved. Although they said the issue will be raised to their team, nothing moving in terms of my refund. I was paying for a product I never used and returned. What a scam!!!
Hi
My purchase was best price anywhere, easy to order and arrived on time, packaging was brilliant and product in good condition.
Thank You excellent service.
Stephen
Bad customer service
i wrote a message after i bought two shirt online, i ordered against the given size guideline, they were too small but no replacement
i wrote a bad review on Jul 16, had a reply from Stephen next day, throught Trustpilot, i provided more information, then no news n no follow up after
(you can write to my gmail account by kentwswong to follow up)
The item I wished to purchase was priced at £24.50, just 50p below the free delivery threshold of £25.00. To avoid the disproportionate £4.99 delivery charge, I even offered to pay £25.00 (or £26.00) for the item so that the order would qualify for free delivery. This simple, customer-focused solution was refused, which I found both disappointing and unnecessarily inflexible.
The £4.99 delivery charge is also significantly higher than that of many other retailers, including John Lewis and Amazon, making Speedo's delivery policy appear poor value and out of step with current customer expectations. Rather than encouraging purchases, it risks driving customers elsewhere.
As a result of this experience, I chose not to complete my purchase. I was genuinely disappointed by the lack of flexibility and the overall standard of customer service I received
Speedo UK customer services don't resolve customer issues
In June 26 I ordered a number of items from Speedo UK in their sale. I decided to return 3 items and followed Speedo's return policy via their on line returns portal.
After receiving a confirmation receipt that Speedo had received all three items I assumed the refunds would automatically be refunded into my account.
I was wrong - over the last month after sending half a dozen e-mails asking for the same information I am still awaiting a full refund for all 3 items.
You can't call their customer services and their live chat is a complete waste of time.
I have sent back to them different items, and the one they acknowledged as received back is an items that came for free with the other items. curiously odd. Also size too small or too large.Will let you know how it is evolving.
Absolutely disgusting customer service. Had to conact them numerous times to get an update on my order. When I did, Apparently the parcel was lost?? I didn't even get a sorry. Instead of having another item sent, I requested a refund. I will not be using them again
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