Use AI (use.ai) has a 3.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I didn't like that when I asked for the next level of support I was told I had to upgrade to the $129 plan when it was not complex reasoning. I am doing same on standard chat with no upgrade required.
Dear paid account CS dqhjcdvmrhpriv, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
I am updating my review because this issue still has not been resolved. After my previous review about my refund, a Use.AI representative replied to me on Trustpilot and instructed me to contact Use.AI email, saying my case would be handled there. I followed those instructions immediately and provided all of the requested information. I was told I would receive a response within 24 hours. However, more than 24 hours have passed, and I have received no reply and no refund. This is extremely disappointing. If you ask customers to contact you directly and promise a response within a specific timeframe, you should keep that promise. Ignoring customers after asking them to reach out is not acceptable customer service. At this point, I feel like my time and concerns are not being respected. I am still waiting for my refund and a proper response. I hope Use.AI resolves this issue as soon as possible instead of continuing to ignore legitimate refund requests.
Dear 박서진, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI. For more details, please email [email protected] and include reference number 186150. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours. At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund. Thank you! UseAI Team
love it, easy to use
Dear Michele Koplin, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Dear le giang, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
had a very disappointing experience with this service. I only agreed to a small verification/trial charge and I clearly remember declining all subscription offers during the registration process. I never used the service, yet I was later charged €29.99 for a monthly subscription. The subscription activation email was sent to my spam folder, so I was not properly aware that a recurring payment had been activated. As soon as I discovered the charge, I immediately cancelled the subscription and requested a refund. In my opinion, the subscription process was confusing and not sufficiently clear.
Dear Tzellos Konstantinos, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI. For more details, please email [email protected] and include reference number TZELLOSKONSTANTINOS552209. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours. At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund. Thank you! UseAI Team
it sounds unprofessional, basic answers.
Dear Miguel Medina, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Dear Szimona Nagy, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
hard to use if not already familiar. difficult to edit results when inconsistant
Dear Wsk, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number WSK859751. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly. Thank you! UseAI Team
Dear Michael Eizenberg, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number MICHAELEIZENBERG663091. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly. Thank you! UseAI Team
I signed up for a 7-day trial and attempted to cancel the service through my account. However, I can no longer access my account, and the charges have continued. Each time I contact customer support, they ask for my email address. When I provide it, they claim they cannot find my account or file. I even changed my credit card number, but the charges somehow continued. I eventually contacted my bank to report the charges as fraudulent. Based on my experience, I would strongly advise others to avoid signing up.
Dear Jon Juan, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI. For more details, please email [email protected] and include reference number JONJUAN643796. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours. At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund. Thank you! UseAI Team
good depth of film expereince covering Malaysian cinema market and other markets
Dear Shortmen prdn, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Dear Wayne Martin, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
It is fun to play with
Dear DB, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Immediately trying to charge for services when I already have a google account. "reoccurring" payments that are always a hassle. No thank you. I'll stick to the way I've always done it.
Dear Andrew Swallom, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number ANDREWSWALLOM122152. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly. Thank you! UseAI Team
It just a wonderful tool that helps me think clearly.
Dear Ternale Robinson, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Dear Julie Thibodeau, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Still new but the first report wasn't bad
Dear Yamumpa Noelyn, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
I paid, I should be able to use it without a daily limit. if you're planning to use it for short proyects, sure but if you need a lot of help with your work it is not a great website for that. overall mid.
Dear Elle, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Dear Er KUMAR, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number ERKUMAR979424. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly. Thank you! UseAI Team
Dear Immanuella Oba, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
279 reviews matching