I feel like they responded to my text!
I feel like they responded to my text!! In an amazing way loved it
About Userlytics
Data updated- Website
- userlytics.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 70 reviews
- Replies to negative
- 21% (3/14)
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About this business
Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Written by the business, not verified by us.Is Userlytics legit?
Userlytics (userlytics.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 21% of negative reviews; 70 of them were added in the last 12 months. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, emphasizing overall reliability and satisfaction. Customers frequently praise the intuitive digital platform, noting that participating in testing projects and completing surveys is completely straightforward and genuinely enjoyable. Consumer feedback consistently highlights fast, dependable payments alongside professional communication, making it genuinely easy to earn extra money on the side. Some reviewers were not happy with the buggy screen recorder tool, which often caused technical difficulties during important testing tasks. People also mentioned that repetitive screening questions frequently led to unexpected rejections and frustrating delays before tests could even start properly.
Auto-generated from all reviews of this business. For reference only.What people say
It's so good and charming.
The company is well provided by God
Good treatment is the reason and also the company is very good, beautiful and spontaneous
Where Voices Become Value
Trustpilot isn’t just a review platform — it’s a mirror of the world’s experiences. In a noisy digital age, they’ve created a space where every genuine voice matters. I’ve found great businesses, avoided bad ones, and even had companies reach out to make things right — just because I shared honestly. Not perfect, but definitely powerful.
Soo responsible and fast reply to customers
Actually it was a nice platform for review if apps. My experience was it was very responsible and giving fast reply, i like the services
Survey's for life
They responded quickly when I messaged and ask for help with synchronizing with the calendar. I have only been with Userlytics. I thought it would take to get some help,but the AI was very helpful and sent me the instructions on how to do this. Thank you for being so prompt.
Hello everyone I have no experience for…
Hello everyone I have no experience for now
It has so well expressed
It has so well expressed It is very good apply
I just signed up and logged into the…
I just signed up and logged into the Userlytics platform. The interface looks clean and easy to navigate. So far, I haven't received any tests, so I can't comment on the actual testing experience yet. Looking forward to getting my first test and trying it out.
I have verified my account on that…
I have verified my account on that platform there customer service are good. I am extremely interested to do my frist test.
Technical issue
Excellent platform to share views on prototypes for companies, had a technical error and staff were prompt in resolving the issues
Usually around halfway through the…
Usually around halfway through the surveys it becomes obvious what the results you're looking for.
Userlytics is a fantastic research…
Userlytics is a fantastic research platform with very interesting usability interviews organised in a professional manner. I have been on the platform for around 5 years and have taken part in a number of different types of projects and I am happy to recommend this platform.
I was recently screened for a test at…
I was recently screened for a test at Uselytics that would have to involve a child between 9-14 years old. I asked my daughter (13) if she was up for it. She was. We passed the screen and then she took the test. Around 12 minutes. The next day, I got the text rejected because (and I quote): "There is no child taking this test". I complained and this is the answer I got: "Please know that multiple team members, including the client, have reviewed the session, and the decision was based on the voice and tone of the participant, which indicated an older user." Apparently my kid was so much for this usually brain-rot Americans. Userlytics is not a reliable source, it wastes your time and prefers not to pay you. Do not reccomend.
Reply from Userlytics2025-03-18
Thank you for your feedback. We understand how frustrating this situation must have been for you. After a thorough review, our team, including the client, determined that the session did not meet the test requirements. We strive to ensure fairness in all evaluations, but we regret any inconvenience this may have caused. If you have any further concerns, our support team is always available to assist.
Nice
True its amazing
Reply from Userlytics2025-03-18
Glad you think so! Thanks for your support!
I've been using Userlytics as a client…
I've been using Userlytics as a client for almost two years now, and I believe it is a tool that still has a lot of room for improvement. In regular, non-specialized recruitment, I encounter profiles that are not truthful and do not meet the exact criteria we are looking for. The type of audience they have is very basic and not very useful when seeking profiles that are more specialized in various industries. Specialized recruitment yields better results. Overall, my experience has been better, but in the last recruitment effort, there was a noticeable lack of profiles. Despite notifying them 2 to 3 weeks in advance, they couldn't complete the sample size on the established timeline, and I also encountered fraudulent profiles. This feedback relates to the limitations of the tool itself and not to the work of the specialized recruitment team. I believe there is a lack of profile offerings in this service. I've experienced numerous recurring technical problems with the tool. It only improved when I started using the Zoom extension. The people, both in operations and in general, are very friendly, but it is clear they are overwhelmed by the limitations in recruitment and the technical issues of the tool. Honestly, I can only recommend this tool for user testing where there isn't a high level of specification needed for the type of participants. Otherwise, I would not recommend it at all.
Reply from Userlytics2025-03-13
Hi Christine, We appreciate your honest feedback and understand your concerns. We’ve been actively working to improve both our recruitment processes and technical reliability, but we recognize there’s still more to do. Your input helps us refine our approach, and we’ll continue striving to enhance the experience. Thank you for sharing your thoughts. Best regards, Userlytics Team
Good job opportunity. Seriously
Hi, I subscribed to many of this stuff, but userlytics Is the best for now. The job openings are not so many, but the surveys are really short and quite simple to carry out. The customer service Is helpful and really quick, responsive.
Reply from Userlytics2025-03-13
Thank you for your kind words! We're thrilled to hear that you’re enjoying Userlytics and appreciate our customer service. We’re always working to provide more opportunities, and we appreciate your support!
1.I like that taking of details how you…
1.I like that taking of details how you ask 2.lmporve to communicate with clients 3.Atrrcting of costomers
Reply from Userlytics2025-03-13
Thanks for your feedback! We appreciate your thoughts on improving communication and attracting more customers. We're always looking for ways to enhance the experience!
I’m not going to lie
I’m not going to lie, Userlytics has made me feel appreciated and valued. The staff listened to my concerns about not being paid for a session, reviewed it and made sure I was compensated for the time and effort I put in. Overall, I’m happy with this company. However, the number of available jobs is often low, and it can be difficult to get in touch with customer service.
Reply from Userlytics2025-02-13
Thank you so much for your kind words Heather!
Bad bad bad
Bad bad bad. Didnt give money for the review. No proper instructions. I finished the review early, they didn't give money, said that you cannot finish before time ( no proper instructions of that prior to review). They are scam.
Reply from Userlytics2025-02-13
Hi Kibe, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
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