US Mobile is a next-generation Super Carrier built for people who expect more from wireless.We deliver the power of multiple premium networks, flexible plans that adapt to your life, and transparent pricing with zero games. From blazing-fast 5G to international roaming that just works, every feature is designed with intention and shaped by real customer feedback.No contracts. No nonsense. Just reliable connectivity, thoughtful technology, and human support that actually shows up. We build fast, listen closely, and keep raising the bar because wireless should feel empowering, not exhausting.US Mobile isn’t here to follow telecom norms, we’re here to rewrite them, with our community at the center of everything we do.
Written by the business, not verified by us.US Mobile (usmobile.com) has a 4.2 out of 5 rating on OK.one, based on 138 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support staff, noting that online chat representatives are always quick to resolve technical issues and guide users smoothly through network switches. Many individuals also appreciate the affordable pricing options alongside dependable and steady network coverage for their daily communication needs. Some people were dissatisfied with the phone support, mentioning that reaching an agent over the phone can take a very long time and lead to frustrating delays when resolving simple matters. A few consumers also noted experiencing unexpected difficulties and spending many hours trying to transfer their phone numbers successfully.
Auto-generated from all reviews of this business. For reference only.Porting over my Verizon number was a breeze, my only issue after testing was unable to send/receive text to non iPhone numbers. Process took longer than I would have liked (1hr +) but glad to have everything sorted out. Hamza Ijaz answered all my questions promptly and understood the menu structure of my iphone 13.
They do not refund even though I constantly have zero cell service with full bars Days and days I have zero cell service cant make calls use maps or data. Can't fix it spent hours with support. Something is fishy with usmobile. I think we get kicked off when towers are congested. I have seen others with the same issue on that cheap black friday deal. I have the multi network add on this is not the issue. So yes it worked great for a few months. Convenient policy.
Hi David, Thanks for taking the time to share your feedback. Zero service with full bars showing for days is a real issue, and we get why that's been so disruptive when you need calls, maps, and data to just work. We've sent you an email to escalate this further and look into what's actually causing the drops on your line. We're on it, just waiting to hear back from you with a few more details. On refunds, our policy doesn't allow a full refund once there's been usage on the line. That said, we've also set up a free Multi-Network line for 2 cycles so you can switch to a second network on the same device when your primary one isn't performing. Feel free to continue the conversation with us directly so we can get to the bottom of this with you.
100% not honest system. After the checkup survey, this company already know if they refuse one, but still take the money. Without asking the support, I would not know it. The customer service also agreed, that they make the check, know that its denied and take the money.
Hi Andreas, thanks for taking the time to share your feedback. We took a closer look into your case and want to address this directly. When our system detects that a purchase is being made from outside the US, the order is automatically blocked since activation requires physical presence in the US at the time of purchase. This is because our service is intended to be activated and used domestically before being used abroad, so purchasing and activating a new line while outside the US isn't something our system supports. The charge you saw was a pre-authorization that gets reversed automatically, typically within 1 business day. This is not something our team triggers manually, it's an automated process and the refund is initiated at the same time the order is blocked. If you need any further assistance with your account, please don't hesitate to reach out to us at [email protected] and we'll be happy to help.
I signed on with US Mobile last March and have been very pleased with their service. Last June I needed to plan a move of residence from South Carolina to the boondocks in North Carolina. I called support to confirm I will have coverage where I will be moving and it definitely appeared that 4G LTE was available. However, when I got boots on the ground July 1st, at my new place. I discovered I am in a dead zone. This put me in a precarious position as I also used US Mobile as my hotspot gateway to the internet. So I was dead in the water on communications until I culd order a Starlink rig. But on top of no cell service, I also had my last paycheck locked up in Stripe becuase they inadvertantly tried depositing the funds into a closed account! I have no idea how they managed to do that but it now is sitting in vapor land with no way of re-submitting it to the active account. They have been trying for weeks with no success. So, here I am, no comms. No money in the middle of nowhere. I managed to borrow wifi access from a neighbor so I could at least make wifi calls within range. I spent several hours on the line with support over the past month trying to find a work around. We added a second service in hope that I would havbe a fall back and that service was probable worse than my primary. I moved because I had not been able to find work in South Carolina for 20 months. I got a sense that there could be more opportunity in NC and I was correct. Within a few weeks I landed an awesome job and start next Monday. But my cell bill was due by today ot the line was going to be shut down. I contacted them for the maybe the 15th time over the past month tonight and basically pleaded with them, explaining that I need cell phone for my new job as I'm working on a 475 acre farm that does have service in the area. It has to be working should my coworkers need to contact me inthe field. After about two hours and a few reps later, I was connected to a rep named Ali and he was extremely helpful, polite and graciously offered me a seven day extension. Even though my cell service will still be sketchy at my place of residence, at least it works in certain areas like my work place. So, they really helped me in a time of need. I have used several cellular services in the past 20 years. But I don't think any company has been as proactive as US Mobile. Plus their prices are very reasonable for what they offer. The least I could do is give them a five star review for helping me. I highly recommend swithing to US Mobile.
Hi, Thank you so much for taking the time to share your feedback with us. It sounds like you've had quite a journey lately, and we're really glad we could help you stay connected through some of the toughest parts of it. Congratulations on the new job! We're happy we could help bridge the gap until payday and keep you connected where you need it most. Thank you again for your trust and for such a thoughtful recommendation. Reviews like yours remind us that staying connected is about much more than signal bars, and we're proud to have you as part of the US Mobile family. Wishing you all the best in your new role!
WORST International Call ALLWAY HAS PERBLEM most can't go thought voice quality is worst .I have 3 line. so now I'm already move out 2 line . maybe later I'm move out my line tooo
We appreciate you taking the time to share your feedback. Reliable international calling and clear voice quality should be something you can count on, and we'd like the opportunity to take a closer look at what you've experienced. Reach out to us at [email protected] with your account details, and our team will investigate this thoroughly. We'll work closely with you to understand what's causing the issue, keep you updated throughout the process, and do everything we can to get things working the way they should. Your experience matters to us, and we're committed to making sure you're heard. We look forward to helping you and showing you the support you should expect from us.
We get miserable coverage in our area and after trying Verizon, AT&T and Consumer Cellular, did a 30-day test of T-Mobile's coverage. It proved to be FAR better. Then I discovered US Mobile uses the exact same towers as T-Mobile (if I select "Light Speed"), and at a fraction of the price. We use very little data so chose the plan "By the Gig", and 2 GB for 2 lines total price is just $18/month! Suspicious that it may be too good to be true, I went to Trustpilot and with over 7,100 reviews it gets an amazing 4.7 stars. (For comparison, Verizon and AT&T, also with thousands of reviews, get 1.3 & 1.2 stars respectively! It's hard to imagine how they stay in business with such pathetic customer appreciation.) So we've switched and couldn't be happier.
Hi Brian! This made our day to read. You did the work most people don't - testing coverage yourself before committing - and landing on Light Speed for a fraction of what you were paying is exactly the kind of win we love hearing about! $18/month for two lines while getting the best network is a great setup, and we're glad the Trustpilot deep-dive gave you the confidence to make the switch. Welcome to US Mobile! Here's to reliable coverage without the big-carrier price tag.
incredibly responsive and courteous customer service, great perks with so so good price.
Hi Preston, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had a great experience with our customer service team and that you're enjoying our prices and perks. We appreciate your support and look forward to continuing to serve you!
Hi there, we'd like to understand what happened here. Based on your review alone, we don't seem to have enough information to look into the issue, but we'd appreciate the opportunity to do so. Please reach out to us at [email protected] with a screenshot of this review and your account details, and we'll take a closer look and get to the bottom of this. Hope to hear from you soon.
Customer service is great! They will walk you through the process and no issues switching my service to my new phone. Highly recommended!
Hi Zhan! Switching to a new phone should always be that smooth. Really glad our team could walk you through it without any hiccups. Thanks for the recommendation!
We moved to US Mobile and find the customer service horrible. My wife is trying to activate group text on a new platform and has been literally trying for weeks The issue is customer service. No face to face or phone , only chat. They are obviously working with more than one customer and wait times between responses is 30 seconds to five minutes. This is horrible. Give us A real person to talk to or a years free service! Please fix it Received a message with a phone number to call. Thanks! Only question is why is it so hard to get a phone number?
Hi Brian, Thanks for taking the time to share your feedback. Waiting weeks to get group messaging working isn't normal. We understand how the back-and-forth over chat can feel slow at times. While chat is available 24/7, we also offer phone support at 1-878-205-0088 from 9 AM - 9 PM ET, along with email support if that's more convenient. If you'd prefer a callback instead, please email us at [email protected] with a screenshot of this review, your callback number, and when you'll be available for a call, and we'll be happy to reach out. We'd love the opportunity to get group messaging working and turn this experience around for you.
They did a great job answering all my questions. Definitely helped me get stuff figured out! Thank You!!!
Hi Derrick! Really glad we could help get everything sorted out for you. Thanks for the kind words and for choosing US Mobile!
US Mobile has always been nothing but exemplary when it comes to every aspect of their service, price, features, and customer service especially. Shamail just helped me reset my eSIM that glitched out during a reboot and fixed it immediately with no further troubleshooting needed on my end. Always fantastic, love US Mobile, and want to say thank you Shamail!
Shamail Ahmad Was soooo patient in helping me sort out a mobile issue. I am so grateful!!
Greatest phone service of all time highly recommend!
Hi! "Greatest of all time" - we'll take it! Really glad you're loving the service. Thanks for the recommendation, it means a lot to us!
I switched to us Mobile after being a multi year costumer of Verizon. The main goal of my swap was to find a cellular provider that was fairly priced had good real customer service reps and get a more reliable connection. The day I swapped I ran into a couple of issues on my end of the setup and support was there right away ready to assist me through all the issues I've had. I took advantage of their teleport feature to try and get faster speeds and it was flawless. I recently decided id like to give the multi network a shot and I reached out to customer support to try to find some discount codes and they completely skipped that and got it sent out for free! Their prices are the most competitive I've ever seen I get truly unlimited premium data a massive hotspot a watch plan and large international data pools all for 44 dollars a month. And the best part is they have absolutely no hidden fees of it says 44 dollars that's exactly how much you pay. I haven't even finished my first billing cycle yet and I'm already planning on moving to the yearly plan! Us Mobile is the best cellular provider on the market right now and you won't regret swapping from any other provider!
Hey Kyler, Thank you so much for the amazing review! Reading this absolutely made our day! We're so glad your switch to US Mobile has been a smooth one and that our team was able to help you every step of the way, from getting set up to exploring features like Teleport and Multi-Network. Providing real support, transparent pricing, and the flexibility to choose what works best for you is exactly what we strive for. Hearing that you're already thinking about going annual after such a great start with us is the biggest compliment we could ask for. We're thrilled to have you as part of the US Mobile family. Thanks for choosing us, and we're excited to keep delivering the experience you deserve!
I really enjoy us mobile. The team members I have conversations with have helped me to the very limit of their abilities. The situation was a mess. But they kept on it until it got resolved.
★★★★★ I switched to US Mobile after many years with Verizon and then Visible, and the customer service has honestly been outstanding. Before signing up, they patiently answered all of my questions about plans, network switching, eSIMs, and pricing. After I joined, they even corrected my account so I could receive a promotion I had missed, refunded my annual payment, and set everything up exactly the way I wanted. I later spent over an hour troubleshooting a Samsung display quirk with several support representatives. They never rushed me, never made me feel like I was wasting their time, and stayed with me until I was completely satisfied. Even though my service was working correctly, they kept investigating because they wanted to make sure I was comfortable with the result. In all my years paying premium prices to major carriers, I honestly can't remember receiving customer service this consistently helpful and patient. My phone is working great, and the support alone has made me feel confident I made the right decision.
Hey Angela, Thank you so much for taking the time to share this. Making a switch after many years with another carrier is a big decision, so it means a lot to hear that our team was able to make the process a smooth one. Whether it was answering your questions before you joined, making sure you received the promotion you were eligible for, or sticking with you through the Samsung troubleshooting, we're glad we could be there every step of the way. One thing we truly believe is that great support doesn't stop once your service is working. If something doesn't feel quite right, we'll keep digging until you're comfortable with the outcome. Thank you for trusting us with your service and for welcoming us into your mobile journey. We're excited to have you as part of the US Mobile family, and we'll be here whenever you need us!
Great, wonderful service from US Mobile for years, my phone NEVER got the 5G. They developed an overreaching big brother micromanaging policy that every employee has regurgitated to me in every complaint. They want to keep my account secure. Great, I'm all for a secure account. But when the overbearing company and associates decide that they are my bank, or more important than my bank, I had to draw the line. It wasn't too bad getting verified when I used chat for an issue. They asked the usual questions about address and such. Things got out of hand when I bought a phone from US Mobile and the purchase was blocked by their staff. My daughter's phone broke and she needed it for her business. I felt buying a phone from the carrier was the easiest way to get her a phone quickly without activation hassles. WoW, was I wrong! Even though I logged into my account with 2 factor authentication from MY phone, used my correct ID and password, and bought a phone on MY account with MY credit card that was on file on MY account, their staff blocked the purchase. I went about my business for days, expecting a phone to arrive quickly. Not so fast. I checked for shipping status on the 3rd day to get the tracking number, to find an email from US Mobile saying they had blocked the purchase and wanted to know if I was buying that phone with my credit card. THEY ARE NOT MY BANK!!! Of course I was buying that phone with my credit card on my account because I was ALREADY verified by logging into my account with 2 factor authentication from a code sent to MY phone!!! And also verified by their cloudflare that I was not a bot! How many bots perform 2 factor authentication? What are they thinking other than wondering how many ways they can delay and irritate customers? So my daughter did not get a phone in a timely manner. In fact, there was NO response from the idiot that blocked my purchase after I responded to his email trying to verify if I was using my credit card to buy a phone from my account. Then I went through the 3rd degree in chat asking about my phone purchase and the ridiculous blocking of my purchase. I'm cursing here. I had to ask for a supervisor, who was no help. They blamed company policy for protecting my account. That's ridiculous! How can you let me or anyone access their account online with 2 factor authentication, but when getting support you want every detail of the account profile including the credit card number? And the entire time I have had an account with US Mobile, NO ONE ever used the 3 security questions that I set up when the account was created! Fast forward 2 months to the final straw. My registered email quit working. No help from the email support team, I guess their email wasn't working either. Broken email. I changed to a different email provider. I changed my email address with 12 companies in 14 minutes, including 3 banks and a stock broker. Come to US Mobile to change my email address. Log into my account with 2 factor authentication using a code sent to my phone. Get past the Cloudflare blocker that checks if I am a bot that uses 2 factor authentication. Go to my profile... US Mobile does not allow users to manage their own email contact. THEY ARE NOT MY BANK OR MY BOSS. Okay, I had to call one of the banks to change my registered email address. No problem. Took 30 seconds. Not at US Mobile. The chat associate wanted every detail of my profile account, including the credit card on file. After 20 minutes of his 3rd degree, I stopped him at the credit card request. NO ONE asks for my credit card number when I'm not buying something. I asked for his supervisor, who ALSO wanted my credit card number. After wasting almost an hour being grilled in chat for personal information, NEVER using my security questions, I was DONE with US Mobile. At that point the supervisor offered to use my security questions, but by then it was too late. If all that wasn't bad enough, their system and porting staff did everything they could to block one of my lines from being transferred away from US Mobile. I wasted over 10 hours of my time over 2 days with phone calls and chats and emails and messages to X complaining about their refusal to release one of my lines to another company even though the account number and transfer PIN were properly provided. Half that time was spent on the phone and in chats and email with the new carrier trying to get US Mobile to release my line. US Mobile kept asking for information including the new carrier name and SPID number. The new carrier support person did not know the SPID number. It turns out that number is not required to port a line to a different carrier. Bottom line, if you don't mind wasting 20-30 minutes verifying every part of your account each time you need support, and more, go for the micromanaging US Mobile but don't try to leave - they won't let you.
Affan Rizvi, an awesome guy who works here was a superhero! he helped me transfer my number after losing my device! it was quick, easy and he was so patient and helpful!!! HIRE MORE PEOPLE LIKE HIM!!!!
Rare to find in the cyber world where actual human beings are welcoming and answering needed questions prior to making a decision. Area is limited but I was able to decide cell service once I tried it decent no issues different than other carriers. But they did explain options prior to trying and took the time to answer any questions before making my decision. I have had no issues different from any non updated 3G-4G area so considered 4G. But aside from sim lock the security features customer service support is not usually in today’s automated world so 1. Welcome before trying it. Works as well as the other carriers; but the difference in the company is if you listen to the customer service they do past most customer support on all levels. Yes it can be part online but any questions unlike some wrote it is rare to not have automated systems that waste your time and actually work with you so to those who are interested merely ask and I believe they will prepare you for the lower ratings before if you listen to them and no there has been a major change in most carrier support equally helpful but if it is not possible on the automated system it is difficult to get to a representative that is equally important but overall the customer service if you need a question answered sometimes it only takes a moment to listen to the customer and bam! They are there. Thank you
Hey! Thank you so much for taking the time to leave such a thoughtful review. It truly means a lot to hear that our team was able to answer your questions before you made your decision. We believe choosing a carrier should never feel like a guessing game, and we're always happy to take the time to make sure you have all the information you need. We're also glad to hear the service has been working well for you and that you've noticed the difference our support team strives to make. In a world full of automated systems, we're proud to have real people ready to help whenever you need us. Thank you for choosing US Mobile and for trusting us with your service. We're grateful to have you with us!
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