US Mobile

Hey! We're thrilled to hear you're enjoying the service and that your wallet gets to breathe a little easier, too! Even better, we're so glad our support team made such a positive impression. We know that some conversations take a little extra time, especially when they're more detailed, and we're happy our team could make the process feel easy, patient, and enjoyable from start to finish. That's exactly the kind of experience we strive to deliver. Welcome to the US Mobile family! We're so happy you made the switch, and we'll be here whenever you need us.

Hi, Thanks for taking the time to share your feedback. We took a closer look into your case and have also reached out to you directly via email. From what we found, your iPhone's network settings weren't configured to prioritize 5G. By default, iPhones often use settings that allow the device to remain on LTE depending on network conditions. Once those settings were adjusted during your chat with us, your device connected to 5G as expected, and your calls completed normally, resolving the issue at the time. If you notice the dropped calls or one-way audio returning, simply reply to our email and we'll dig deeper to make sure nothing else is affecting your service.

Hi Paul! Thank you for the wonderful review. We're so glad you've been enjoying both our service and support. Giving customers the flexibility to choose the network that works best for them is something we're proud of, and it's great to hear you've found value in that. Thanks for choosing US Mobile - we're grateful to have you with us!

Hi Karen! Reviews like this make our whole day, thanks for taking the time to share it! We know switching carriers can feel like a leap, so hearing that the process was instant and simple for you is exactly what we're going for. Glad the team could walk you through the network and plan switch step by step and get things sorted quickly. We're thrilled to have you with US Mobile, and if you ever need anything, we're always here to help. Thanks again for the awesome review!

Hello Biji, Thank you for taking the time to share your experience. I can certainly understand how challenging it must have been to be without service while traveling in the Dominican Republic. That's not the standard we aim for, and keeping our customers connected wherever they go is always our top priority. I also wanted to let you know that I've reached out to you directly via email in case you have any additional questions or need anything else. I see you were also connected with us via chat, where we worked through the issue together and made a few changes to help ensure a much smoother roaming experience on your future trips. The next time you're packing your bags, we'd love for roaming to be one less thing to think about. If you ever need a hand before or during your travels, simply reply to my email or reach us at [email protected]. Our team is available 24/7 and will always be happy to help keep you connected.

We are incredibly sorry for this experience. Waiting a week for an activation is completely unacceptable, and we understand your frustration after being promised a 24–48 hour turnaround. We want to get this fixed immediately, by reviewing what's causing the delay and make sure it's with the appropriate team, and provide you with a clear update. Please reach out to us at [email protected] with your account details so we can fully investigate this and get your service up and running.

This kind of comment is exactly what we hope every interaction feels like, glad the issue actually got resolved, and that it came with someone patient, quick to respond, and easy to actually talk to. That combination is what good support should be, and it's great to hear it matched what you'd expect as a US Mobile customer.

Hi Andres, We're truly sorry to hear about your experience. We completely understand how concerning it is to lose access to a phone number you've had for many years, and we can imagine how frustrating this situation must have felt. I also wanted to let you know that I've reached out to you directly via email with a detailed update on what happened. After reviewing your case, I can confirm that the issue has now been fully resolved, your number is safe, and your line should be working normally again. If there's anything that still doesn't seem right, simply reply to my email and I'll be more than happy to help further. Thank you again for your patience while we worked through this with you.

Hi, this means a lot, comments like this are exactly why the team keeps pushing hard behind the scenes. Glad we've earned that kind of trust, and even more glad you're passing it on to family and friends. Word like that goes a long way, and it's the best kind of compliment there is. Welcome to the US Mobile family, really glad to have you with us!