About US Mobile
Data updated- Website
- usmobile.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 138 reviews
- Replies to negative
- 88% (23/26)
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About this business
US Mobile is a next-generation Super Carrier built for people who expect more from wireless.We deliver the power of multiple premium networks, flexible plans that adapt to your life, and transparent pricing with zero games. From blazing-fast 5G to international roaming that just works, every feature is designed with intention and shaped by real customer feedback.No contracts. No nonsense. Just reliable connectivity, thoughtful technology, and human support that actually shows up. We build fast, listen closely, and keep raising the bar because wireless should feel empowering, not exhausting.US Mobile isn’t here to follow telecom norms, we’re here to rewrite them, with our community at the center of everything we do.
Written by the business, not verified by us.Is US Mobile legit?
US Mobile (usmobile.com) has a 4.2 out of 5 rating on OK.one, based on 138 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support staff, noting that online chat representatives are always quick to resolve technical issues and guide users smoothly through network switches. Many individuals also appreciate the affordable pricing options alongside dependable and steady network coverage for their daily communication needs. Some people were dissatisfied with the phone support, mentioning that reaching an agent over the phone can take a very long time and lead to frustrating delays when resolving simple matters. A few consumers also noted experiencing unexpected difficulties and spending many hours trying to transfer their phone numbers successfully.
Auto-generated from all reviews of this business. For reference only.What people say
Beware fine print and policies made to screw you.
The only good thing is the very low price is on the initial sign-up. There are so many intentional drawbacks in their business model. Firstly it took me almost an hour just to get an eSIM for my iPhone. It only takes a few minutes on other carriers. That's because they make you go through chat. If you ever have to move iPhones you have to contact them. On other networks, you can transfer an eSIM from iPhone to iPhone in settings. On US mobile, you have to contact them via chat and you can't even generate an eSIM online via self service. Second, if you do their multi network add-on, they kind of screw you, and they set it up to make it almost unavoidable. I bought a multi network line, then tried to port-in my existing number. They said no, and simply that everything I paid for the multi-network line would have to be forfeited and they couldn't even transfer it to my wife's phone because I bought the annual plan. They basically said that once the number was created, and paid for, there's no changing it after that. The year of service that I've already paid for on the multi-network line was basically forfeited and no changes could be made to the number once it was activated. We had to buy ANOTHER annual plan of service to port in my number. I've never heard that policy with any other carrier. If you use multi-network, then you have to keep auto pay on or they will literally cancel your multi-network service, even if you paid for an entire year. I'm really worried about when my first year is up that they're going to cancel my phone numbers when I port out. I've had these phone numbers for over 10 years. Customer service is VERY slow via chat. Buyer beware.
Reply from US Mobile2026-07-01
Hi! I’m very sorry to hear about your experience. Keeping your phone numbers safe is our top priority, and we want to clear up any confusion. You can actually generate a new eSIM right from your line on the account dashboard using "Switch devices" option under line management. Also, while you can port an existing number in as a multi-network line, porting a number directly onto an already active plan isn't possible due to how the separate plan provisionings work. That said, our team always does our best to work out a custom solution for our users. We want to investigate exactly what happened with your annual plan and ensure everything is fully secure. Could you please reach out to us directly at [email protected] so we can personally review your account and help make this right?
DONT USE THEME
I call theme few times in wait on the line for ever till I give up DONT USE THEME
Reply from US Mobile2026-07-03
Hi, we're sorry to hear this was your experience. We know waiting on hold isn't anyone's idea of good support. While call volumes fluctuate throughout the day, you can get connected within minutes to one of our phone agents. The average time is around 8–9 minutes. We also have chat and email support available, with the same goal of providing quick, personal assistance. If you're willing to give us another shot, please reach out to us at [email protected] with a screenshot of this review. We'd love take a look here and help you out.
Our famly has been with US Mobile for…
Our famly has been with US Mobile for over a year and we are very happy with all the phone plan options we can choose from and the great 24/7 on-line support they have.
Neha Shariff was absolutely wonderful!!
Neha Shariff was absolutely wonderful!! Great customer service, would hope if I ever need additional assistance Neha would be available. A+++
Costomer service was excellent!
no costumer service just taking your money
i was in the middle of working on my pc suddenly my data fell and i purchased a top up for 10$ for 5 gb data and 5 gb hotspot and it used up in a few hours with barely using the data just for emails, so i toped up again and then i ran out of it in a hour and i chated with them and they said that i have used all my data even though that in my dashboard it still said i haven enough data so they said that it takes time till the actual data count shows up, so i told them that imy top up did show up so they said that i have purchased another 10gb for mobile hotspot bu i used it up and i told them that i did not use more then 10.5 and they said that it goes together with the actual data so i said that it says that i get "5gb" for data and "5gb" for hotspot, and i am still waiting for a response.... then i called them and i waited for 25minutes on the line till i gave up
Reply from US Mobile2026-07-01
Hi! I’m sorry to hear about your experience. A data top-up adds data to a single shared pool used for both regular data and mobile hotspot, rather than providing separate allowances for each. Because PCs often run background updates, hotspot data can be consumed much faster than expected. The dashboard can sometimes experience a visual delay as usage logs directly come from parent carrier and can take a bit time to update. We've emailed you regarding some plan recommendations according to your use case. Please check your inbox so we can get this sorted for you!
Representative is very helpful
Representative is very helpful. Always there to help 24/7. Really appreciate all the good work!
The representative who helped me on…
The representative who helped me on chat, Aiman Aziz, was extremely patient and helpful and solved my problem!
ive had us mobile for a few years now…
ive had us mobile for a few years now switched after a horrible experience getting sim swapped at cricket wireless. i get to pick from 3 different networks att, tmobile, and verizon they have amazing chat support i pay for their starter plan - for myslef, business line, and my parents they also give me free data for travelling which helps me when i land until i can get a local sim the app is awesome to use and modern
Reply from US Mobile2026-07-01
Hi! Thanks for being with us for the past few years. It means a lot to know you've trusted us with not just your own line, but your business line and your family's as well. It's great to hear that you're enjoying the flexibility of choosing between all three major networks, and the app experience. Thanks again for being part of the US Mobile family. We're grateful to have you with us and look forward to keeping you connected.
It's definitely the best option
It's definitely the best option, but it's expensive in my opinion too expensive and I don't think you offer enough services for
Reply from US Mobile2026-07-01
Hi! We're glad to hear you think we're the best option. Pricing is actually one of the biggest reasons many customers switch to US Mobile. We offer a variety of plans designed around different usage levels, so whether you need just a little data or an unlimited plan, there's an option to match both your needs and your budget. If you're open to it, we'd love to help you find the plan that gives you the best value for your money. Reach out to us at [email protected] with a screenshot of this review, and we'll be happy to walk you through the options.
Hunaiz Khan was a great help
Hunaiz Khan was a great help, we were unsure how to proceed with activation, and were unable to reach anyone on the phone. and in just a few moments the issue was solved. Thank you!
Don’t support military members
Don’t support military members . Bought the annual plan but then 4 months later got orders to PCs and now unable to use the service they are refusing to refund me remaining months .
Reply from US Mobile2026-06-30
Hello - we're sorry to hear your experience didn't go as expected. After reviewing your account, our team was able to make an exception for the unused portion of your service, for which you would've received an email from our refunds team, and we're glad we could work with you toward a resolution. While our standard refund policy includes a 45-day refund window and requests made outside of that timeframe are generally not eligible for a refund but we always do our best to review unique situations carefully and find the best possible path forward where we can. Thanks again for giving us the opportunity to look into this and help resolve the matter.
Great service Abbas!
Abbas did a great job! Unfortunately, my Samsung S22 wasn't compatible with the Warp network. He suggested an alternative network, and after a few hours of troubleshooting—first with Visible and then with US Mobile—we finally got everything working.
Switched over tonight
Switched over tonight. The customer service from US Mobile was outstanding. My service is greatly improved and the cost is definitely greatly improved. Consumer Reports ranked US Mobile and the #1 cell service provider. Tonight they were definitely #1 in customer service.
Patience of the gods from an agent…
The customer service representative that I dealt with was fantastic! I was not a very easy call as I was totally lost and in addition to that I am also not very tech savvy so it was like a double strike for this poor agent. They were very patient and did not give up on the task at hand and after over an hour and a half having to instruct me on what to do, we were successful! I cannot express how thankful and happy I am for this agent and for them going way above and beyond their regular call of duty. This agent should definitely get a raise!
Affan Rizvi The rep was very helpful…
Affan Rizvi The rep was very helpful and spend almost an hour fixing my issue with WiFi calling. Great work, US Mobile
The representative figured my issue out…
The representative figured my issue out correctly!
Awesome and amazing customer service.
Well this is the first time I've ever felt I needed to leave a review online. I have a old pos cellphone phone but I like it. I also live very rural and their customer service was amazing and got everything the way I wanted. US Mobile is a great company. I wouldn’t recommend any other cellular company and I have had them all. US Mobile is number 1.
Just swapped over to US Mobile today
Just swapped over to US Mobile today after Boom Mobile decided to turn off their service without notification as they went bankrupt. The port was easy and fast, I had to set up some technical things in my phone that were erased and the customer service and website help portal was very helpful and responsive. Already super happy with their customer service.