Customer services team is helpful
Customer services team is helpful Had some shipment issue and USPS cannot deliver our starter kit, they kindly provide re-ship with expedite for me and that is really nice.
About US Mobile
Data updated- Website
- usmobile.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 138 reviews
- Replies to negative
- 88% (23/26)
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About this business
US Mobile is a next-generation Super Carrier built for people who expect more from wireless.We deliver the power of multiple premium networks, flexible plans that adapt to your life, and transparent pricing with zero games. From blazing-fast 5G to international roaming that just works, every feature is designed with intention and shaped by real customer feedback.No contracts. No nonsense. Just reliable connectivity, thoughtful technology, and human support that actually shows up. We build fast, listen closely, and keep raising the bar because wireless should feel empowering, not exhausting.US Mobile isn’t here to follow telecom norms, we’re here to rewrite them, with our community at the center of everything we do.
Written by the business, not verified by us.Is US Mobile legit?
US Mobile (usmobile.com) has a 4.2 out of 5 rating on OK.one, based on 138 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful support staff, noting that online chat representatives are always quick to resolve technical issues and guide users smoothly through network switches. Many individuals also appreciate the affordable pricing options alongside dependable and steady network coverage for their daily communication needs. Some people were dissatisfied with the phone support, mentioning that reaching an agent over the phone can take a very long time and lead to frustrating delays when resolving simple matters. A few consumers also noted experiencing unexpected difficulties and spending many hours trying to transfer their phone numbers successfully.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent service
Excellent service! Texted with Sahil to transfer eSIM between old and new phone and got clear instructions and everything done in less than 10 minutes! Five stars!
THINKING OF TRYING THEM? RUN!
trying to transfer my number in and join them from mint. THEIR AGENT LITERAALLY TOOK 6 ROUNDS OF ENDLESS CHAT and STILL: didn't properly ship my SIM, then delayed the shipment, then didn't set up my transfer-in number properly, and still not solving this problem. Mind you, this is just trying to transfer in to their plan to activate. I can't imagine how much of a hassle it will be if I do activate and use their plan going forward. Their customer service is so unorganized and messy, slow. 6 rounds of laggy online chats and nothing is DONE. I repeated my transfer-in number to them 5 times at this point. CRAZY.....
Reply from US Mobile2026-06-30
Hi, we're sorry to hear your onboarding experience started off this way. Spending multiple rounds with support just to get a line activated definitely isn't normal. We take a lot of pride in our Activation Concierge team and they're dedicated to making the switch as smooth as possible, so we'd like to understand exactly where things went wrong. Please reach out to us at [email protected] with a screenshot of this review, and we'll personally take a closer look and work to get you up and running. We're here to make sure everything is handled properly from here.
A solid company and great introductory…
A solid company and great introductory promos and on-request-renewal promos. When they throttle if you run out of data on unlimited plans, they still stay at 3mbps, which pretty much nobody else does.
Company that cares for others.
Cyber security is important thing of our modern lives.Us Mobile did that excellently. I will not mention names, but the representative I worked with was awesome.
The representative was extremely nice…
The representative was extremely nice and helpful.
Best customer service ever
Best customer service ever. Really happy that I made the move to US Mobile.
Outstanding Customer Service
So far, this is one of the easiest transfers I have done for a phone line. The customer service provided by Khizer Salem was outstanding! The entire process could not have gone smoother. I highly recommend US mobile so far. It took maybe two minutes to get everything transferred once I was done with my previous provider… They took forever, but US mobile was fast and very informative.
A+. Wonderful customer service.
I've had to use customer service several times. For issues swapping esims. All the customer service agents I have spoken to were amazing. They are fast and speak well and resolve my problem quickly 24 hours a day. The cell service is wonderful. Highly recommend using this service!
Fatima is great!
Fatima was awesome on support! Ive done support twice now during the activation steps solely because Verizon was incompetent in helping and US Mobile was able to reference previously entered material to assist me faster, friendlier and with a lot of ease. Definitely a great first impression.
They shut off my service for being on…
They shut off my service for being on conference line with Darkstar and don't want to give me my phone service back besides before I joined US MOBILE I asked them if I'll get blocked and they said NO so I guess that was a lie. And never even warned me and I think that's not right.
Something happened on switching from…
Something happened on switching from AT&T to the DarkStar network via US Mobile and my iMessages and FaceTime were not working. I logged into my account and reached out via the chat. I was assisted by Jawad who stayed with me for over 2 hours. He never made me feel abandoned or ill informed. He was very attentive and engaged. I appreciate everything you did to help me with my issue Jawad. You are an asset to US Mobile support.
Exceptional Customer Service!
I reached out to US Mobile because I had a few questions regarding phone compatibility. I ended up chatting with two different customer support agents, and I was thoroughly impressed. Both individuals were incredibly patient, took the time to answer all my technical questions, and made the entire process completely seamless. I highly recommend US Mobile to anyone looking for a reliable carrier!
I was struggling to set up the second…
I was struggling to set up the second line, and my customer service rep stayed all the way through with me. Excellent service
The service rep did a great job walking…
The service rep did a great job walking me through my phone activation.
Trash
I was in another country, had issues getting international time with my old provider. So I went with US Mobile. I ended up spending days, frustrated. Didn't work, kept having to buy more international minutes, until I couldn't anymore. It locked me out of buying more mintues. When I returned home, it got even worse. Every day, I went to call someone and it would say "Server Unreachable" I had to reset my phone every day just for people to call me. Oh also, no refunds for the remaining time on the year that I bought with them.
Reply from US Mobile2026-06-25
Hi, we're sorry to hear about your experience - looking into the account, it appears the line was activated while you were already abroad. When a line hasn't connected to our network domestically first, certain configurations don't always complete the way they should. This can cause roaming services to behave unexpectedly. Based on what you've described, that likely explains the issues you experienced while traveling. That said, the experience after returning home is a different story. Seeing "Server Unreachable" on a daily basis and needing to restart your phone just to receive calls isn't expected behavior, and that's something we'd genuinely want to investigate further, whether it was caused by a device configuration issue or something else affecting the service. With refunds, there are a few factors that go into reviewing refund requests, particularly on longer-term plans, so those decisions aren't always immediate. We're happy to have that reviewed properly as well. We know we're a bit late here, but we'd still love the opportunity to turn this around for you. If you're open to it, reach out to us at [email protected] with a screenshot of this review. We'd be happy to troubleshoot this with a fresh line and take another look at the refund request.
Issue With Phone Calls / Data / Texting
I went into the chat a bit frustrated about my son's phone not working correctly. I could either get the data and RCS text messaging to work with no phone calls or I could get calls with no data or text messaging. Omer Ali Khan listened and discussed options and presented a solution to me that got the phone working. It was outside the normal "Restart your phone" or "Try this" normal scripting you hear. He took the time, researched, and provided me with the correct answer that fixed the phone in the Access Point Names section. I appreciate him fixing this issue that I had for over 2 weeks.
Very pleasant human support
Very pleasant human support, excellent service.
A breath of fresh air, and back where I belong!
I’ve been with US Mobile on and off since 2021/2022, and honestly, they’ve always been at the back of my mind. I previously left to bundle services with a larger carrier, but I quickly realized that the trade-off wasn’t worth it. Returning to US Mobile feels like a total breath of fresh air—it’s like seeking refuge. In an industry where you often feel like just another account number, this team treats you like a friend. Their service is truly exceptional, both technically and in the way they genuinely care about the customer experience. If you are tired of the 'big carrier' runaround and want a company that actually values you, I couldn't recommend US Mobile enough. So glad to be back!
Customer support was outstanding
Customer support was outstanding! They knew exactly where to look to fix my issue! They were very patient and supportive!