We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers.The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.
Written by the business, not verified by us.Valyōu Furniture (valyoufurniture.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 35% give 1 star; The business has replied to 84% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently mention that the furniture pieces are beautifully designed, very comfortable, and fit wonderfully into modern living spaces. People also genuinely appreciate the fast shipping times, accurate tracking, and helpful support team whenever they have questions. Some reviewers were not happy with the durability of certain items like bed frames and experienced frustrating issues with customer support. A few customers shared receiving incorrect products, dealing with difficult warranty processes, and feeling let down by the overall quality. Others mentioned that certain items felt hard or lacked the expected plushness during daily use.
Auto-generated from all reviews of this business. For reference only.Terrible terrible couch stay away The couch is falling apart after 2 months Cheaply made
Thank you for taking the time to share your experience. We’re sorry to hear that the couch did not meet your expectations. Your feedback is important to us, and we’ll use it to improve both our product quality and service moving forward.
Yay! So glad our team and delivery came through for you 🙌 thanks for sharing the love!
The salesman was very accommodating and very helpful patiently went over everything no matter how many questions we asked, and even though you expect them to be good to you because they’re trying to make a sale you could tell that the effort was genuine, but I have to say the delivery guys were just spectacular They were very friendly, very accommodating. They did a very professional job. The assembly was quick, efficient and thorough. Theymade sure everything was the way I needed it and that I was completely satisfied with everything before they left. They were a pleasure to deal with. I highly recommend them.
Thank you for sharing this! We're so glad to hear our sales team and delivery crew made your experience such a positive one. It’s great to know they went above and beyond to make sure everything was perfect for you. We’ll be sure to pass along your kind words to the team
I ordered a sectional from Valyou furniture in July. I confirmed delivery with their delivery company, Deliveright, for August 8. The delivery company canceled the delivery saying Valyou Furniture’s account was under review and they couldn’t make the delivery. They offered me August 22 delivery when I would be out of town. They would not offer alternate dates. There is no customer service phone number for Valyou Furniture so I had to do business through automated chat. When I contacted them on August 7 and explained the situation I was told the delivery team would reach out to me. Today, August 12, I am still waiting on a response from the delivery team. I requested live chat and was told I would have to wait until the delivery company contacted me with an additional date. This is so unacceptable and I am one day away from cancelling the entire order. Google their reviews before you buy - I wish I would have!
Thank you for sharing your feedback. We’re sorry to hear about your experience and will use this to improve our delivery process and communication moving forward.
Update to my previous review. It's been upgraded as the product itself is good quality and comfortable. I'm pleased with the purchase. Once it was set up for delivery, the guys who delivered in-home were efficient and friendly. The trucking company itself gave reliable information and for that I am thankful. However, I do want to caution buyers that projected delivery dates were not necessarily accurate in my experience and I had to chase after it and request exact information for nearly a month before it was finally delivered. The folks behind the texting and chat bot were kind enough. But getting a clear answer with results felt challenging at times. If you can be patient and plan that going in, that will be helpful.
Thanks for sharing your update! We’re so glad you’re loving your new piece and had a smooth delivery experience. We appreciate your patience with the process and your feedback helps us get better!
I am reporting this company to the BBB next. You will be sorry if you order from this company. I paid $1,343.70 on 7/19/24 (order #VA24063) and as of 8/13/24, I never received my sofa. The Courier, Deliveright (shipping #77700531542), has told me twice that there is a billing issue between themselves and Valyou Furniture.
Thank you for sharing this with us. We’re very sorry to hear about the delay and the frustration caused by the situation with the courier. Your feedback is valuable, and we will use it to review our processes and improve communication with our delivery partners.
I am not sure this is a real company / furniture brand. I ordered a couch and it has been delayed by more than a month now (order more than 2 months ago at this stage). Their customer service is an automated bot and when "someone" responds to you by chat or text, I am still not convinced it's a real person as all they say is "we are looking into the issue". Response times are terribly slow and they provide no real guidance. Perhaps it should have been a red flag when they were selling discounted branded products.
Ordered a bed in June with expected delivery in August. They decided to push the date back over a month with no communication. When contacted the just stated they didn't have it yet. They are taking orders with no clue if they can fill them. Maybe no intention either. This company is horrible and should be more clear in their fullfilment practices. Update: sales rep told me to request a refund since they couldn't deliver. Now they stating that there policy is a 50% restock fee! This is theft. The only other option they gave me was to choose something else they had in stock which wouldn't be what I ordered or wanted.
Thank you for sharing your experience with us. We’re sorry for the frustration caused by the shipping delays and communication issues you encountered. Your feedback is valuable and will be used to help us improve our fulfillment process and policies.
If I could give this company less than 1 star, I would. My order has not been received, you can't get in touch with them, and they are totally unresponsive. I wish i never purchased furniture from them. Original post was 8/6/24, now its 8/20/24 and I still haven't received my order. Original order date was 7/3/24.
Thank you for your message. After a thorough search, we cannot locate an order matching your details. For us to investigate further, please provide an order number or the exact email address associated with the purchase. We look forward to helping you once we can identify your order.
Not good. I ordered a couch and 1 pillow was missing and they delivered a mismatched one in its place and instead of saying something to me in advance, they just dropped it off and drove off. I called the store and they still haven’t returned my call. The could was on sale but it doesn’t matter. I thought I was buying an entire couch.
We've been looking for an order associated with this review, but we can not locate anything. If you need further assistance, please do not hesitate to contact us directly.
We appreciate your shout out!
Shipment was fast and delivery was actually A day Before the actual delivery date. I was looking at some of the negative reviews and someone stated that the couch makes a noise which it does, but it’s not really bothersome. I’m hoping as we sit on it often the noise will go away. The material is really soft compared to the last couch that we had And I love the color, the three feather pillows.
Thanks for the review! Glad to hear your shipment arrived early and you're loving the couch. Hope the noise settles down soon. Enjoy those feather pillows!
Great quality of products! Showroom was excellent and the customer service was exceptional!
Thanks a bunch for the awesome feedback!
Amazing from all aspects. The feathers couch is comfortable right out of the box. Highly recommend if you’re debating whether or not to make the purchase.
So glad to hear the couch ticks all the boxes for you! Comfort and great customer service are what we aim for. Thanks for the awesome review!
Professional efficient and prompt delivery and customer service and delivery!
Thanks for the great review! We're glad you found our delivery and customer service professional and efficient.
Cameron and Scott were so great! They communicated with me every step of the way in route to the delivery and handled my furniture with care. I appreciate their work ethic.
We're thrilled to hear they communicated well and handled your furniture with care. Appreciate the kind words about their work ethic!
This company is a SCAM! Their description of the couch I ordered was a lie. I ordered the couch but the delivery date kept changing. When the couch finally arrived it looked nothing like the one displayed on the website. They claimed that they made changes to the couch around the time I ordered but failed to mention it. I did not like the couch when it arrived so I sent it back to get a refund. It’s been over a year and I still have not received my refund. They give me the run around, they promise they’ll send a check in the mail, they don’t give out dates, they won’t refund my card. They don’t call, text or email back. Speaking to managers and tagging owners of this so called business is a waste. They should not be allowed to be in business. SCAM!
We are sorry to hear about your experience, Patrice. This is never the experience we want you to have. According to our records, your inquiry was received outside of business hours. Upon checking, one of our agents sent an SMS today requesting additional information so we can further assist you. We value your feedback and will use this experience to improve our company
Re writing my review and it was not a threat I’m doing my job as a customer who spent 2000 dollars and is not happy so it’s my right to write reviews as it’s your right if you were in my shoes. Now since it was flagged the couch make noise everyone you sit on it and it is uncomfortable It’s a scam cheaply made stay away save you and your family 2000 They sat they are trying to help by giving me a return and charging me 100’s of dollars for shipping I consider this couch cheaply made and the company does not do customers service by not letting them know the couch makes noise every time you sit on it and you move around on it
We are not surprised by your review since you have threatened to use public platforms to voice your concerns. While we understand your dissatisfaction with the product, we are unsure how we can assist if you refuse our suggestions and don't comply with the guidelines set to process your return request. We hope this platform is used to promote constructive criticism and help build businesses for everyone's benefit. Let us keep it factual, professional, and, most importantly, fair.
DON NOT ORDER FROM VALYOU! This company has the worst customer service and will keep your money but will take FOREVER to deliver your product. Unless you are picking it up yourself and can verify that it is in stock, I would stay VERY far away!
We regret that there has been a delay in your order, Christopher. Orders on the waiting list do carry a higher risk of delay as we await stock to arrive in our warehouse. According to our records, despite the delays, we shipped your orders as soon as we had them available and at no additional charge to you. Your pending item is currently with the carrier. They attempted delivery on June 14th, but it was unsuccessful for reasons we're still investigating. We are working with the carrier to get the details and ensure re-delivery at no extra cost to you. We understand how frustrating this can be and appreciate your patience. We hope this platform can also be used to provide constructive criticism and help improve our services for the benefit of all our customers.
I ordered a recliner in March and it said May 1st delivery. Then they said June 1st, now they are saying “when you placed the order it said August 1st, which is a straight lie. I also bought their Feathers couch last year, very crappy couch. Less than a year later and it already needs to be replaced. Don’t shop here
We are sorry to hear that the Feathers Sectional did not meet your expectations, Alan. This feedback is surprising, as we pride ourselves on delivering high-quality furniture that has garnered a community of loyal customers. We have not received any prior communication from you regarding issues with your furniture, but we are here to assist you further if needed. Regarding your recliner, when the order was placed in March, the item was on a waiting list with an estimated delivery date of May 1st. Unfortunately, there has been an unexpected delay beyond our control. We always strive to provide clear and understandable policies to help our customers make informed decisions, including giving you the option to decide based on your needs in such situations. According to our records, our team has reached out to you regarding your request to cancel the order. Kindly respond to them so we can assist you further.
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