VaporNation was founded in 2008 with a clear objective – providing our customers with the largest vaporizer selection paired with a seamless shopping experience. With that as our guiding mission statement, we strive to ensure our customers remain the top priority, with innovation and education at the heart of our approach.We provide the very best customer service by offering Live Chat assistance and helpful telephone support. This ensures that our customers have immediate access to our "Vapor Experts" who can answer questions and provide guidance for each vaporizer purchase.
Is VaporNation legit?
VaporNation (vapornation.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 55% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-09-06.
charged card, but didn't ship product. can't find a phone number to call them. did a chat and requested cancellation and refund to my credit card. never will order from them again
Reply from VaporNation2019-05-23
Thank you very much for reaching out to us!
We are very sorry for any inconvenience that may have been caused on our end! We are seeing that all of your orders were shipped out on time and that you called in for a separate inquiry. We are not seeing a chat or request for refund in our communication with you. We want to make sure you that you have received everything that you've been promised, so we'll be reaching out to you by phone as soon as possible!
Thank you for taking the time to review us! We greatly appreciate your feedback!
Regards,
VaporNation Customer Service
Good experience and came highly recommended by multiple reviews and blogs. Over all experience was easy and hassle free . The only thing i could recommend for better customer service would to be having more detailed tracking and information on shipping. I had a package priority overnight on Saturday and it looks as if I wont be receiving my package until Monday which is a expensive way of getting three day shipping. So be careful. I'm sure they will rectify the situation and take care of me. Thanks vapornation
One of the products I ordered did not work right out of the box. I am working on returning the item now, but the hassle of paying for a broken product is very frustrating.
Reply from VaporNation2019-05-23
Hello! Thank you for the feedback!
We sincerely apologize for any defect in product you might be experiencing! We pride ourselves on carrying the best quality products in the industry and want our customers to feel the same way after ordering with us. We'd love the opportunity to speak with you and make sure that you've had the best experience possible! We'll be reaching out to you as soon as possible.
Thank you for choosing VaporNation!
Regards,
VaporNation Costumer Service
This roller is the cats pijamas. I would recommend that you buy this thing asap. Not going to lie, you need to brush it out often but the grind is perfect every time. Also vapour nation has lowest price anywhere online.
Hello, we appreciate your feedback!
We are very sorry for any inconvenience we may have caused you! In your record we are not able to see email contact with us. If this is in relation to our newsletter we'd be happy to look into the amount of emails being sent. We'll be reaching out to you in order to discuss how we can help.
Have a great rest of your day and thank you for choosing VaporNation!
Regards,
VaporNation Customer Service
No problems. Although I wish it wasn’t sent FedEx ground; as USPS flat rate would most likely be cheaper and quicker. Other than that I would order from this company again without hesitation.
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