Veaul.com is the global online retailer with an affordable item for wedding stuff. Such as Wedding Dress, Bridal Accessories, Formal dress & Shoes. We also provide custom-made service, If you wanna get a perfect fit dress with affordable price, Veaul is the good choice.
Veaul (veaul.com) has a 2.4 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-25.
DO NOT ORDER ANYTHING FROM THIS COMPANY! Ordered two dresses for $352 USD (17/08/2024) and paid for express shipping. took them weeks to send it so it didn’t arrive on time. Started a return and sent it back. I still have not received my refund, and aside from automatic responses, there has been nothing from them. Disgusting.
Very unprofessional company. I paid for expedited shipping and didn't receive it. I ordered my dress last month it still hasn't made it and I've already replaced my daughter's pagent dress. They don't respond to the issue and they haven't refunded me. They send automated messages DO NOT ORDER FROM THIS COMPANY. Very janky.
I ordered Vintage/retro royal blue prom dress 2024 beading sequins. I am impressed, the dress is very beautiful just like the picture, it fits perfectly. Delivery took 10 days which was good. Will definitely order again. The company just really needs to improve its Customer Service, to be responsive to customers' questions.
requested a return for over two weeks. send several messages with no repsonse
I bought a dress which is small, but I can't return it. I send the return request on their website as it is directed, but it is no response. I sent 3 requests by now, zero replies... I stuck with the dress, which I paid $165 :( Worst customer service. There are not returns!
I ordered a purple sparkle dress for an event When it came in I was excited Opened the bag and immediately it was the wrong color navy blue instead of purple I tried it on and the opaic color was not sheer at all After contacting customer service several times for an exchange or return literally ZERO response! What a S.h.i.t.t.y run company. It's been over a month with nothing. Buy at your own risk Would give 0 stars if I could
I ordered a prom dress for my daughter. The dress came but the shoulders were so tight she couldn't move her arms from in front for fear of ripping the dress. So, I submitted a return ticket and waited for a response - never came. I returned the dress, which then got stuck in customs for several months and was finally delivered on May 11,2024. As of today, I still have not received a refund. Since, I was concerned about the original dress getting stuck. I reordered the dress with the correct shoulder width - which is not a measurement they originally asked for. And then I waited and emailed and opened support tickets. Then finally, 2 weeks before prom I received a response that said they had been closed due to a mandatory 3 week holiday. The week of prom, I finally received the dress and thankfully, it fit. Jokingly, we referred to it as the prom the almost didn't happen. I have since told everyone, I will never order another item from this company. Horrible customer service, slow shipping if around a national holiday, and no response or refund if you have a return.
They told me I would receive my order within 10 days, but I got it after 16 days, and the wedding was already over. Then the nightmare began when I tried to return it. No one responded to my questions or tickets. They don't have a phone number to call, and the chat on the website is terrible. I had to pay the return cost, and after 16 days, I still haven't received anything or even an email. Now I have to try getting a refund through PayPal. DONT BUY ANY THING FROM THIS COMPANY.
Just perfect, the shipping is fast and the dress isn't too expensive. Its very nice, they have also a good costumer service.
This company is terrible! The website leads you to believe that a return is a simple process and that they will send you a label for returning an item if it doesn't work for you. WRONG! I tried to start a return and nothing happened. No reply of any kind for weeks. I finally used paypal to get a dispute started with this company. They replied through paypal that I could have a refund if I returned the dress AT MY OWN COST! That would have cost me $183 CAD in shipping! Unreal! What a deceptive and dishonest company. Please do not become their next victim. Please, please, please don't get swindled by this company by ordering from them. I would give negative 5 stars if it were possible.
I have never been so disappointed in a company in my entire life! I hope you don't have to return a dress. They will leave you waiting "for approval" for the return of your merchandise and will never have the decency to answer your messages or questions. The worst thing is that if you try to return the dress to the address in CHINA that they provide you when you do the online return process, you will realize that shipping costs more than the dress you bought! I wasted my time, I lost my money ($107.50), and I am left with a dress that is of no use to me because the size never fit the size specified on the page! I am a very calm person, but I can't really describe how much anger I have felt with the unfair treatment and unprofessionalism of this place! I do not recommend that you click on this place!
Do not shop from Veaul.com because you will not get what is pictured! The dress we got was like a child had put it together with cheap fabric and patches of sequins cut from another dress and glued onto our dress. Sewing is incomplete. VEAUL = NIGHTMARE!
i just got my dress and i’m not satisfied with it at all. the dress i got is too short even though it was supposed to be custom made with my measurements. it is also very narrow, even though the picture showed that the dress is floor-dragging and wide at the bottom. it looks like a completely different dress than the one on the picture. i’m not happy with it at all. WASTE OF MONEY.
I will give this company a -100 for the worst customer support. I tried to contact them through email but no response. For all the buyers, before you buy it make sure that is the right fit and the right item because pretty much that is a final saleNO RETURN!! Good luck and God bless!!
I would give this company less than one star if possible. Do not buy from them unless you want to get ripped off. I ordered a dress for my daughter and tried to return and it is completely impossible to return despite the fact that they say it is possible. I tried several ways to return and tried to contact the company with no response. DO NOT BUY FROM THEM!
I bought 2 dresses for my daughter's grad and the other one for her 18th birthday. I have no issues with pricing, quality and delivery. The biggest issue about this website is that everything pretty much is a final sale. You better pray that you get what you exactly saw on the website. The first dress was missing a lot of details I have to get it altered and fixed. The second dress was completely the wrong color. The worst part, when I contacted them to rectify the mistake, I didn't hear an answer for both complaints. It's like they don't exist all of a sudden. YOU WILL NEVER HEAR BACK FROM THEM! So buyer beware!
I Ordered a Navy blue dress for a Submarine ball. I ordered on Friday the 22nd of March and it arrived on April 1st, it is absolutely beautiful! I'm 5'2 and 113lb I got a size 2 and it fit perfectly, little long with out heals but with heals absolutely perfect 10/10 would recommend really amazing I never bought clothes online let alone a dress but it came in a timely fashion and fits perfectly I can't stress enough if you're looking for a fancy dress this is the place!!!! 😁😁😁
Have opened three tickets with no response… And the only phone number I can find to call doesn’t work. Sad because I really want to like and recommend this company. 1st Ticket ID UKD-904-00190 2nd Ticket ID UXA-822-80076 3rd Ticket ID XFY-684-48564 Subject Return Department Support team Status Open Priority Low Subject Return request Department Support team Status Open Priority Low Details Order #000034933 Invoice #000019821 I need to ask for a return. This dress is too big for my daughter and not the right fit for her body shape.
came in 10 days, amazing price and absolutely beautiful dress!! will definitely shop again!
Dress was beautiful, just as pictured and came with accessories. Couldn't have been better. Thanks for keeping prices reasonable.
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