Vehicles For Veterans

Thank you for your feedback. I wanted to provide some clarification regarding your receipt. The original receipt was emailed to you on March 20, 2024, at 1:49 PM Central Time. Sometimes, these emails can be filtered into spam or junk folders, so it’s possible it was missed. To ensure you have it now, I have just sent a new copy of the receipt to your email. Please check your inbox as well as your spam or junk folder to locate it. Since the vehicle sold for less than $500 (due to its age — nearly 30 years old — and high mileage of almost 250,000 miles), this preliminary receipt is all you need for tax purposes. It allows you to claim the full $500 deduction for your 2024 taxes. No further documentation is required. We strive to provide a positive experience for all donors, and your support is critical to our mission of impacting veterans. Given that you did receive a receipt in a timely manner and now have a fresh copy, we kindly ask if you would consider updating your review. Positive feedback helps sustain our program and expand our ability to support veterans. If you have any further questions or need additional support, I’m happy to assist.

Thank you so much for your kind words! We’re glad to hear you had a positive experience with our prompt response, quick pickup, and clear communication. Providing smooth and efficient service is always our goal. If you have any questions in the future or need further assistance, please don’t hesitate to reach out. Your support means a lot to us and helps us continue our mission. Thank you again for your generosity!

Thank you so much for your thoughtful review! We’re happy to hear that the process was smooth from start to finish and that our tow truck driver provided excellent service. Our goal is to make the donation experience as easy and hassle-free as possible, and we’re glad we met that mark for you. Your support makes a real difference in our mission to impact veterans’ lives. If you ever have any questions or need assistance in the future, we’re here to help. Thank you again for your generosity and kind words!

Thank you so much for your thoughtful review! We’re thrilled to hear that our communication and service met your expectations every step of the way. It’s always our goal to provide a seamless and positive experience for our donors. Your recommendation means the world to us and helps us continue our mission of supporting veterans. We truly appreciate your generosity and kind words. If you ever have any questions or need assistance in the future, we’re here to help.

Dear Scott, Thank you for reaching out. I wanted to inform you that a receipt for your donation was emailed to you on August 20, 2024, at 12:43 PM Central Time. Sometimes, these emails can end up in your junk or spam folder, so I recommend checking there if you haven't seen it. I have also requested that another copy of the receipt be sent to you as soon as possible. Since your vehicle sold for less than $500, the receipt you’ve already received is all that is required for your 2024 taxes. Regarding your concerns about proof for the DMV, this receipt should serve as the documentation needed to confirm the transfer of ownership. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you again for your generous donation, and I apologize for any confusion or inconvenience this has caused.

Thank you for bringing this to our attention, and I’m so sorry for the inconvenience you experienced. This is definitely not the standard of service we aim to provide. To better assist you, could you please provide more details, such as the name or email it was under and any reference numbers or contact information used? We want to make sure we address this properly and follow up with the team to prevent this from happening again. You can reply here or email me at [email protected]. Thank you for your patience, and we’ll do our best to resolve this promptly. Liza CMO

Thank you for your attempt to donate your vehicle and your understanding. In rare cases, the cost of picking up a vehicle can exceed the amount we can sell it for. As a responsibility to our veterans’ charities, we must ensure we do not operate at a loss. This is why we sometimes need additional information and pictures. I apologize for any inconvenience caused and hope you understand our position. We appreciate your willingness to donate and your support for our cause.

Thank you for your feedback and I apologize for any disappointment regarding the sale of your Lexus. Unfortunately, the resale value for older Lexus models tends to be on the lower end. For the year, make, and model of your vehicle, we typically see values which align with the final sale price. We strive to get the highest possible value, and I regret any frustration this has caused. We appreciate your support and understanding.