Viome (viome.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 71% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Robyn · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Readily available answers to your questions and concerns
I felt truly supported with the answers for every question I asked. And the answers tied in to my specific individualized plan and foods, which made me feel seen and heard. I will be using this tool throughout my journey, there’s no doubt about that.
Reply from Viome2026-07-28
Hi Robyn, we are beyond thrilled with how supported and truly seen you felt through your personalized plan, and we love knowing that this tool will be right by your side throughout your whole wellness journey! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Easy to order the test; the descriptions of what each test is for and the information each provides is great. Ordering process is easy, and the follow up communication is great.
Reply from Viome2026-07-28
Hi Deborah, we are absolutely delighted to know you had such a seamless ordering experience and that our test descriptions and follow-up updates gave you complete confidence every step of the way! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I purchased one kit for my daughter and decided to get one for my husband. My sister had also bought the kit and together we were discovering some important things about food choices and the impacts on microbiome balance and more.
When I was trying to purchase the kit, I was struggling with the app and the discount code. THe BOT was giving me repeated info. THEN a live person got on the chat and fixed everything right away.
Great CS experience when I expected a BOT loop.
Reply from Viome2026-07-27
Thank you so much for sharing your incredible story, Valerie! We are absolutely thrilled to hear that you, your husband, your daughter, and your sister are embarking on this health journey together to uncover how food choices impact your microbiome balance. While we apologize for the brief hiccup with the chatbot and discount code, we are overjoyed that our live support team stepped in right away to turn things around and give you a great experience! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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Anne · 1 review · Experienced 2026-07-27 ·
★★★★★
No more shooting in the dark when choosing food
My Viome experience has been incredible and my stubborn eczema issue has cleared up completely. Most helpful is the list of foods to eat or avoid. What a relief to know this, instead of shooting in the dark. The AI Health Agent and recipes are also amazing! Think of Viome as a partner and continue to monitor your own reactions to food as well for the greatest success.
Reply from Viome2026-07-27
We are beyond ecstatic to celebrate this incredible milestone with you, Anne, and knowing that your stubborn eczema has completely cleared up and that you no longer have to guess about your food choices makes us jump for joy! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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Marek K · 2 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
Initial step
Relatively simply
Reply from Viome2026-07-27
We are absolutely thrilled that taking your initial step with Viome felt relatively simple, Marek, and we cannot wait to cheer you on as you continue this exciting health journey! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
It brings us so much joy that you had such a great customer service experience with us, Michael, as providing top-notch support is always our ultimate goal! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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Nelson · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
Kept getting an error "Your order…
Kept getting an error "Your order cannot be shipped to the selected address." I live in New York which is listed as an accepted state for delivery. Had to contact support for a link
Reply from Viome2026-07-27
Thank you for placing your order with us, Nelson, and we truly appreciate you bringing this issue to our attention. We are glad support was able to provide the link you needed to complete your order, and we understand how frustrating it can be when an unexpected address error gets in the way of placing your order—especially when you are in an eligible state like New York. If you ever need help or run into any other trouble in the future, please do not hesitate to let us know. You can reach our team directly by phone at 1-855-958-4663 or by email at [email protected], and we will be happy to assist you right away.
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Jane · 10 reviews · Verified · Experienced 2025-11-30 ·
★★★★★
Viome did not work for me
I took Viome's Gut Health supplement for about a year and never noticed any positive changes. I only noticed one change early on... At first I thought I was thinking more clearly but it deteriorated into such paranoia that I suddenly wanted to divorce my husband. Fortunately, I didn't. That feeling faded, but the belly bloating never did, so I finally quit taking Viome. I had such high hopes, but ultimately, Viome did not work for me.
Reply from Viome2026-07-27
Thank you for sharing your experience with us, Jane. We take feedback like yours very seriously, as your health and well-being are our top priorities. While individual responses to supplements can vary, hearing about the distressing symptoms and persistent bloating you experienced is deeply concerning to us. We would appreciate the opportunity to investigate your reactions more closely and look into what happened with your regimen, so please feel free to connect with our support team by phone at 1-855-958-4663 or by email at [email protected] when you have a moment.
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olen w · 1 review · Verified · Experienced 2026-07-07 ·
★★★★★
Instructions were easy to follow
Instructions were easy to follow. After filling out the questionaire I thought about several answers that I would like to edit/change. Is this possible?
Reply from Viome2026-07-27
Hi Olen! We're thrilled that you found the instructions so easy to follow! You can absolutely edit or update your questionnaire answers directly in your account, provided your results haven't been released yet. If any other questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals!
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Rafael · 3 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
There was a period of a little over 12…
There was a period of a little over 12 hours where the order was in limbo.
I have not received the product but we are within delivery time range.
Reply from Viome2026-07-24
Hi Rafael, we understand how concerning it can be to see your order status stall, and it is certainly not our intention to keep you hanging. Based on your reference number, your order is on track and should arrive with you next week. If you need any further assistance in the meantime, you can reach us by phone at 1-855-958-4663 or by email at [email protected].
Make sure you pick what you want the first time because it doesn't give you a chance to change anything
Web site was good easy to follow
Reply from Viome2026-07-25
Thank you for sharing your feedback! We're glad to hear that you found our website easy to follow and navigate.
We appreciate your note about making selections carefully before completing your order. We understand that customers may sometimes need to make adjustments after placing an order, and we appreciate you sharing this feedback with us. We'll continue looking for ways to improve the ordering experience and make the process as smooth as possible.
Thank you again for choosing Viome and for taking the time to share your experience with us!
Hi Josiani, we are so thrilled that your experience was extremely easy! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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Frank · 2 reviews · Verified · Experienced 2026-07-23 ·
★★★★★
Just ordered the product so I think it…
Just ordered the product so I think it is a little early to review.
Reply from Viome2026-07-24
Thank you so much for reaching out, Frank, and we are absolutely thrilled to welcome you to the Viome family as you begin this incredible journey toward optimizing your health! We completely understand that it is early in the process since you just placed your order, but we love your proactive spirit and cannot wait for you to receive your kit, complete your test, and unlock deep, personalized insights into your unique biology. As you get started, if any questions pop up along the way, our comprehensive FAQs at support.viome.com are a great place to start, and our vibrant community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals as you discover what truly makes your body thrive.
I'll know more when I get the results of my test but as for the "purchase", it was good. So, for that, thank you.
Reply from Viome2026-07-22
Hi Jason, thank you so much for your thoughtful feedback! We are delighted that your purchase experience was a positive one, and we are excited for you to receive your test results. We hope the insights you uncover will be valuable on your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals. We truly appreciate your support and look forward to being part of your health journey!
The Viome program has turned my life around. The ease in ordering my needed vitamints and testing is very much appreciated! Thank you for everything you do. The entire team at Viome is fantastice!!!
Reply from Viome2026-07-22
We are so thrilled to hear this, Rita! Knowing that the Viome program has turned your life around and made ordering your supplements and testing so seamless truly makes our day. Thank you so much for your kind words and for being such a wonderful part of our family, because helping you reach your health goals is why we do what we do! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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Chris · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
Discount code was not validating
I had a discount code I was trying to use for my first order. For some reason, it would not pull up. It is valid from Hannity. I had to search h for another discount for the same amount for it to go through. This is the reason for the 3. Everything else in regards to ordering was pretty standard.
Reply from Viome2026-07-21
We hear your frustration regarding the trouble you experienced while trying to apply your discount code for your first order, Chris, and we appreciate you taking the time to share this feedback with us. It is understandable how aggravating it must have been to search for a replacement code just to complete your purchase, but we are glad you were ultimately able to find one that worked. Should you encounter any issues with promotional codes in the future, please do not hesitate to reach us by phone at 1-855-958-4663 or by email at [email protected] so we can assist you directly.
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Lee Pearson · 1 review · Experienced 2026-07-20 ·
★★★★★
order 1393430 on may 22
order 1393430 on may 22 - no answer - no status - cannot log in - what are you doing?
Reply from Viome2026-07-20
We completely understand how frustrating it is to be waiting for an update without being able to log into your account, Lee, and we are looking into Order 1393430 right away. A member of our team will reach out directly with full details on the status of your order and help resolve your login access. In the meantime, you can also reach us directly by phone at 1-855-958-4663 or by email at [email protected].
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Tim C · 12 reviews · Verified · Experienced 2026-06-11 ·
★★★★★
Mind Blowing Information
I ordered the test from Viome and sent in right before I left to go on a 30 days trip outside the US. The results of the tests came back fairly quickly. I'm still going through them trying to process the information and how it could help me. For many years I have been eating things that I should have been avoiding. I hope that I can use the information that I received from Viome to help me become a healthier person. I believe it was definitely worth the cost.
Reply from Viome2026-07-20
We are so thrilled by how valuable and mind-blowing your results have been so far, Tim, and we love that your test gave you such eye-opening insights into your personal wellness! Taking charge of your health after years of guesswork is an incredible milestone, and we are honored to be a part of your journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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Ken Moneghan · 1 review · Experienced 2026-06-19 ·
★★★★★
There are foods listed for me avoid…
There are foods listed for me avoid that do not brother me to eat then there are foods list as superfoods for me that really bother my system. I don't think their list of food classifications are very accurate. Plus I think they are just trying to sell their vitamins.
Reply from Viome2026-07-17
We completely understand how confusing and frustrating it can be when your results do not seem to align with how your body feels, Ken, but it is important to clarify that our food recommendations are not based on food tolerance, sensitivities, or allergy testing. Instead, these classifications are driven entirely by your unique microbiome activity and how the microbes in your gut metabolize specific components of those foods, which means a food that causes no immediate symptoms might still be creating inflammatory byproducts at a molecular level, while a superfood is targeted to stimulate beneficial microbial pathways even if it takes time for your digestive system to adapt. We want to support you in navigating these insights, so please feel free to reach us by phone at 1-855-958-4663 or by email at [email protected] to discuss your specific scores in more detail.
The test was easy enough but the whole thing ended up being a front for high pressure sales tactics to push all sorts of other products and services. In summary the results said, you are in bad shape and need to spend some serious money on all our products if you ever hope to be well again.
Reply from Viome2026-07-14
We completely understand how overwhelming it can feel to receive your results and interpret them as a high-pressure sales pitch, Bill. Please be assured that your supplement recommendations are completely optional, and you can achieve incredible health benefits by focusing solely on your personalized food recommendations. If you would like to discuss your results or find ways to navigate your dashboard without focusing on the product offerings, you can reach us by phone at 1-855-958-4663 or by email at [email protected].