Viome (viome.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 71% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Melissa · 35 reviews · Experienced 2025-08-13 ·
★★★★★
This review is long overdue - endured a fiasco situation!
This review is long overdue. I used the Viome service from 7/22 to 8/24. To the best of my knowledge looking back over my records I took 5 tests, I believe 3 of these were the Full Body Intelligence Test. I took their supplements/pre-probiotics for around a year, maybe longer. I didn't find their supplements to be helpful and at one point I started shedding hair because the amount of Vitamin A and E was so high so I had my formula changed. The pre-probiotics were fine, I had to ease into them at first. I followed the food recommendations for a long time but didn't notice any positive changes. My biggest concern about Viome is that two of my Full Body Intelligence Test indicated that I had a deadly parasite, Trypanosoma brucei which is contracted from a tsetse fly from which is found in the west and central parts of Africa (which I had never been to). It took me a while to realize the I had this parasite because it's not obvious from the test results, you literally have to manually research each Eukaryote to learn exactly what it is...very laborious process. As one can imagine when I learned I had a deadly virus I was extremely concerned, even bought the Full Body Intelligence test again (most expensive) to confirm. I reached out to the company and was told to contact an infectious disease doctor and that there tests while they considered reliable, are not 100% perfect. I spent countless hours investigating this parasite, emailing specialists and trying to find an infectious disease doctor that would see me - this was extremely difficult because none of them thought I actually had this parasite. I finally found a doctor that would see me and they ran some tests and contacted the CDC. My bloodwork showed no signs of a parasite infection thus any further action came to an abrupt end. The CDC was not interested in helping me find a specialized test for this parasite - these specialized tests are not even available in the US. I reached out to doctors who specialize in this parasite infection and was told there was zero chance I had this parasite. Also, no doctor was interested in Viome testing methods, despite my attempts to explain them. Anyway, I am still alive and all my subsequent lab work shows no signs of a serious parasite infection. I also think it's worth mentioning that I referred 2 people to Viome, both who quit using it for various reasons. One of which was told she had a malaria related parasite...and again she was unable to find good answers or help. I could go on but this is all the energy I have left to spend on this company. It wasn't a good experience - it was expensive and exhausting.
Looking at your reply to my review. To clarify the assistance I received from your company was to tell me to make an appointment with an infectious disease doctor. I understand you’re a “wellness” company not a qualified medical professional.
Reply from Viome2026-07-14
Melissa, hearing about the immense stress, exhausting medical investigations, and deep anxiety you went through while trying to navigate those alarming test results is truly difficult, and we understand how incredibly overwhelming and draining this entire situation was for you. Although our team previously assisted you when you reached out to us about these findings, we want to ensure you still have a direct line to us if you ever wish to discuss this further. You can reach us by phone at 1-855-958-4663 or by email at [email protected].
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Mark Dunn · 16 reviews · Verified · Experienced 2026-04-22 ·
★★★★★
Their pills were sticking in my throat…
Their pills were sticking in my throat , had 2 urgent care visits, their customer service was terrible
Reply from Viome2026-07-15
We hear how stressful and concerning your experiences and recent urgent care visits must have been, Mark, and we want to assure you that our customer service team worked to help you to the best of their abilities by trying to stick with our established safety policies while simultaneously working to meet your expectations. This is certainly not the type of experience or service we wish to provide for our customers, and we genuinely value you for sharing this feedback with us.
I knew what I wanted to order so that made it easy
Reply from Viome2026-07-14
We are so excited to have you on board and absolutely love that you knew exactly what you wanted to order to make the process so quick and easy! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Was not able to ask questions via email before the purchase.
Reply from Viome2026-07-13
We completely understand how frustrating it is to feel like you could not get your questions answered via email before making your purchase, Eugene, as having all the right information upfront is incredibly important. We want to make sure you get the clarity you need now, so please feel free to reach us by phone at 1-855-958-4663 or by email at [email protected] so we can connect directly and address any questions you still have.
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Barbara · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
Have not received yet
Have not received yet, but the purchasing experience online was quick and easy.
Reply from Viome2026-07-10
We are so glad that your online purchasing experience was quick and easy, Barbara, and we are incredibly excited for you to receive your order and begin your wellness journey! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We are absolutely thrilled that your order arrived looking well packaged and complete, Pina! We are so excited for you to get started on your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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David · 3 reviews · Verified · Experienced 2026-07-06 ·
★★★★★
Grossly obnoxious and irritating email campaign
Grossly obnoxious and irritating email campaign.
Reply from Viome2026-07-09
We completely understand how frustrating a high volume of messages can feel when your inbox is busy, David, and you absolutely have the option to unsubscribe directly from our system emails. However, we do highly recommend keeping them active because these notifications are specifically timed to guide you through your results, update you on your formula status, and provide helpful insights throughout your health journey. If you prefer to adjust your settings manually or discuss this further, you can always reach us by phone at 1-855-958-4663 or by email at [email protected].
I "think" i placed my order. I got a confirmation that I did and then I keep getting emails stating my shopping cart has items in it and I should finish my order.
Reply from Viome2026-07-09
We completely understand how confusing and frustrating it is to receive persistent reminders to finish an order you believe you already completed. Based on the reference number linked to your review, we can confirm that your order was successfully placed and went through on our end. To stop those automated reminder emails, we recommend that you visit the website again and clear any remaining items left in your shopping cart. If you need any further confirmation or peace of mind, you can reach us by phone at 1-855-958-4663 or by email at [email protected].
We are absolutely thrilled that you found the purchase process so easy, Misty! We are excited to support you as you begin this journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
The website explained everything very well, I am hoping it will bring some light to my health issues.
Reply from Viome2026-07-09
We are so happy that the website explained everything clearly and that you are feeling hopeful about the changes ahead, Cindi! We share that hope and are fully committed to helping bring light to your health issues through these insights. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I have chosen this company because my friend recently got her test and is feeling so much better in only four days. I am not great at technology so my purchase was pretty much user-friendly, but I got a little bit confused about the password business because I have never used the method that Viome company works with. .
Reply from Viome2026-07-08
Thank you for sharing your experience! We're glad to hear that you found the purchasing process to be user-friendly overall.
We also appreciate your feedback about the "password business." We'd love to better understand what you meant so we can improve the experience for future customers. A member of our support team will be reaching out within the next 24 hours to learn more about the issue you encountered and see how we can help.
Thank you again for your feedback, and we wish you all the best on your wellness journey!
When I order tests online, I am used to seeing sample test results, so that you know what kind of information will be provided. I did not purchase the comprehensive test because of that. I did purchase the gut test based on customer reviews
Reply from Viome2026-07-08
We understand how crucial it is to know exactly what kind of insights you will receive before investing in your health, Marty, and we will send this feedback directly to our team because we agree that sample reports are important for making informed decisions. We want to ensure you have all the clarity you need for your wellness journey, so if you would like us to share example data from the comprehensive test or help you with your current gut test, you can reach us by phone at 1-855-958-4663 or by email at [email protected].
Still havent received and no tracking number. When you buy 2 of them and spend over $600 you think you would at least get an order update and tracking number.
Reply from Viome2026-07-08
We understand how unsettling it is to spend over $600 on two kits and feel left in the dark without an order update, Todd. Please be assured that order confirmations are always sent immediately after placing an order, and tracking information is automatically made available within that confirmation email once shipment occurs. To ensure we locate your details and resolve this for you quickly, our team will be reaching out directly, or you can contact us anytime by phone at 1-855-958-4663 or by email at [email protected].
Ordering the products seems to go well. So far it seems that shipping on the testing kit is taking some time…so even with paying for a faster shipping method it still may take a while to get sent. However, allowing for interference from the holiday weekend, I suppose a delay should be expected. My order was placed July 2nd and has been delivered today, July 7.
Reply from Viome2026-07-07
We understand how frustrating it is to experience a delay in receiving your testing kit, especially after paying for an expedited shipping method. We checked your reference number and found that the delay occurred because your order was placed the day before the holiday and the surrounding weekend, when transit shipments were limited, though your order should have been delivered by now. If you still have not received it or need further tracking assistance, please reach out to us by phone at 1-855-958-4663 or by email at [email protected] so we can look into it immediately.
The supplements I get come to soon. I'm always needing to adjust . This should not constantly be happening.
Reply from Viome2026-07-07
Thank you for sharing your feedback. We understand how frustrating it can be when your supplement shipments arrive earlier than expected and require frequent adjustments. We appreciate you bringing this to our attention, and we’d like the opportunity to help resolve this.
A member of our support team will be reaching out within 24 hours to review your concerns and work with you to find a solution. Thank you for your patience, and we look forward to making this right.
I order the test kit. It has been more than 3 days and no contact or advise that when kit will be delivered. What should I do..etc
Reply from Viome2026-07-07
We completely understand how unsettling it is to wait for updates on your order without any delivery timeline, Rajesh, and we want to help put your mind at ease. Our customer care team will be reaching out to you directly to provide your shipment tracking information and assist you with the next steps. In the meantime, please feel free to reach us by phone at 1-855-958-4663 or by email at [email protected] so we can look up your order details immediately.
Thank you for your review! We're glad to hear you found the ordering process easy. We appreciate your support and look forward to continuing to be part of your wellness journey.
Twice my doctor took blood sample and we sent it back in and you returned it and give no explanation... very inconvenient to continue to fast and get blood drawn for this with Zero explanation
Reply from Viome2026-07-06
We understand how highly inconvenient and stressful it has been for you to go through the fasting and blood draw process twice only to have the samples returned without any explanation, Chris. Our team is going to investigate exactly what occurred with your shipments, and we will check on this and reach out shortly once we figure out how we can best help you resolve this situation. In the meantime, you are welcome to reach us directly by phone at 1-855-958-4663 or by email at [email protected] if you have any immediate questions.
Was easy to pick which one i wanted and all were well described.
Reply from Viome2026-07-06
We are so excited to hear how easy it was for you to navigate our options and that you found all of our products beautifully and clearly described, Maggie! We love making the start of your wellness journey as seamless as possible. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
