Viome (viome.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 71% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
We completely understand how frustrating and difficult it is to wait a full month for your results without any updates, Karen. We hear your concerns clearly, and our team will be reaching out to you directly with additional details regarding the status of your samples as quickly as possible. Please know that we are committed to looking into this for you, and you can also reach us at any time by phone at 1-855-958-4663 or by email at [email protected].
I very rarely write reviews but this company is such a scam I felt I had to. I wish I had read the reviews prior to signing up for gut intelligence testing and flushing my money down the toilet.
The gut intelligence test is marketed as a personalized test based on the results of your stool test but the results I received are generic and based on the questionnaire NOT the samples submitted . This company is a scam and a waste of money. I'm very disappointed.
Reply from Viome2026-07-03
Thank you for sharing your feedback, Gemma. We’re sorry to hear your experience didn’t meet your expectations.
Our Gut Intelligence test combines stool sample data with your questionnaire to generate personalized insights. The questionnaire adds important context like diet and symptoms, while the stool sample reflects gut microbiome activity.
We’d really like the chance to review your report and help clarify your results in more detail. Since we don't have your contact information or reference number here, please contact our support team at [email protected] or call 1-855-958-4663 (Mon–Fri, 6 AM–6 PM PST).
We appreciate your feedback and are here to help.
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Carol Ann · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
Very easy to order
Very easy to order. Looking forward to receiving my kit been suffering a long time thank you.
Reply from Viome2026-07-02
We are so happy that ordering was incredibly easy for you, Carol, and we are truly excited to get your kit delivered so you can take this meaningful next step! We know how long you have been waiting for answers, and we are deeply committed to supporting you on your path to feeling better. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We are absolutely thrilled that your purchase went smoothly, and we share your excitement as you look forward to receiving your results, Paul! We are honored to support you on this journey toward better health. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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jeanr · 5 reviews · Experienced 2026-06-25 ·
★★★★★
I did my third test
I did my third test and, even though I don't really dive deep into the scores, I do try to improve my worst scores. The food lists are much better now. I can make lists of foods I actually eat! I have to admit, just avoiding my Avoid foods and trying to include lots of my Superfoods is all I do. So, I'm not strict about following the whole program but I know I'm still feeling better and am at least educated about how my body reacts to foods, and it's made a difference.
Reply from Viome2026-07-02
We are so happy to hear that you're finding our food lists helpful and that you're experiencing such positive changes by incorporating your Superfoods and avoiding others! It's great that you're feeling better and gaining a deeper understanding of how your body responds to different foods. We're thrilled to be a part of your wellness journey.
Very easy to purchase. Learn so much from the summit. Thank you.
Interesting I had to pay $399. One Fourth of July sale was a couple days later for $299.
Felt a little ripped off
Reply from Viome2026-07-02
Hi Caroline! We're so glad you found the purchase process easy and gained valuable insights from the summit. Thank you for your kind words.
appreciate the discount for a repeat test but wish the price had been listed on the website. I had to call Viome to get that information.
Reply from Viome2026-06-30
We truly appreciate you taking the time to share your feedback about your experience, Katherine, and we understand how much more convenient it would have been if the repeat test pricing had been clearly listed directly on our website. We have shared your valuable input with our team so we can look into making this information more accessible for our returning customers in the future. If you have any further questions or need additional assistance, you can always reach us by phone at 1-855-958-4663 or by email at [email protected].
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Susan · 1 review · Verified · Experienced 2026-06-29 ·
★★★★★
Order
I ordered it, and then an ad on facebook offered 100$ off. So with my discount it could have been 150$ off rather than just the $50
Reply from Viome2026-06-29
We understand how frustrating it is to miss out on a better promotion right after ordering, Susan, but our system does not allow discount codes to be stacked or combined. You can reach us by phone at 1-855-958-4663 or by email at [email protected] so we can look into your order and see how we can best support you.
The website was pretty easy to navigate. There is a lot of information but it was easy to understand.
Reply from Viome2026-06-29
We are absolutely thrilled that you found our website easy to navigate and the information simple to understand, Jacqueline! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
The site is easy to navigate and ordering the kit was also easy.
Reply from Viome2026-06-26
We are absolutely thrilled that you found our website so easy to navigate and that ordering your kit was a seamless experience! We are so excited to have you with us on this health journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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Raymond · 1 review · Verified · Experienced 2026-06-26 ·
★★★★★
I was able to complete the order while…
I was able to complete the order while on a road trip, so that is how well the site worked!
Reply from Viome2026-06-26
We are so glad our site worked well for you, even on a road trip, Raymond! Thank you for sharing your positive experience.
Placing the actual order was very simple. I had to research further on Google to find what samples were taken and what was tested. More clarification on what and how samples are taken should be readily accessible on the test description
Reply from Viome2026-06-25
We understand your worries regarding the clarity of our testing process, but please note that detailed information about what samples are taken and what we test is present on our website and included within the test kit itself. We want to ensure you have a seamless experience, so if you need any further clarification or help finding these resources, you can reach us by phone at 1-855-958-4663 or by email at [email protected].
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Oman Ken · 2 reviews · Verified · Experienced 2026-06-24 ·
★★★★★
Friendly person to talk to.
Reply from Viome2026-06-24
We're happy to hear that, Oman. We appreciate your kind words and positive feedback.
I work and travel very often international and this company is without doubt a world class organization, taking care of their customers in a highly effective manner and delivering outstanding unique and very advanced products. All this assisted and supported by highly knowledgeable individuals, working and creating products and services, at the forefront of science and technology.
Reply from Viome2026-06-24
We are absolutely thrilled and deeply honored by your incredibly kind words, Federico, especially coming from someone who works and travels extensively across the globe! Knowing that you view us as a world-class organization that delivers outstanding, advanced products at the forefront of science and technology is the ultimate motivation for our dedicated team. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We are absolutely thrilled that you found everything so easily explained, Suzanne! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
The representative handled several support items for me - ordering new tests and ordering PDF files of past tests. She handled all with professionalism, friendliness, and efficiency. My experience was stellae.
Reply from Viome2026-06-23
We are incredibly joyful about your stellar experience and love knowing our representative handled all your requests with outstanding professionalism, friendliness, and efficiency, Donna! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
We are so excited that your experience was quick, fast, and easy, Vickie! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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norman · 3 reviews · Verified · Experienced 2026-06-02 ·
★★★★★
Hidden undisclosed fees.
Tha latest update.... I received a msg in which it seems they have agreed to eliminate the auto renewal feature retroactively. They still have the money as well as my answers to the questionaire. I hve not received any ifurther information form them, no results of the questionaire, no reports or ehatever the followon should have been. So far it appears I've paid for something I havent received... If, somehow I'm mistaken, Ill be happy to update further..
Reply from Viome2026-06-22
We understand your frustration regarding subscription commitments, Norman, but we want to clarify that there are no undisclosed or hidden fees associated with your purchase, as all product details, including pricing and recurring features, are clearly outlined on the product page before an order can be placed. We hear your concerns regarding your cancellation request, and our team will be reaching out to you directly to assist you with your account and clarify your status. You can also contact us at any time by phone at 1-855-958-4663 or by email at [email protected] so we can address your concerns and help resolve this matter for you.
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Steve O · 1 review · Experienced 2026-06-20 ·
★★★★★
I tried this product and was pleased…
I tried this product and was pleased with the test results. Before receiving my first batch of supplements I found a previously unknown lesser subscription, for the monthly gut supplement but without pre-paying for a second gut test after 12 months ($59 vs. $99). I switched to it because I actually wanted to retest sooner, and was willing to pay à la carte for it. Do you think they would refund my $40?….not a chance. Did they offer to leave on my account for future use?…..nope! I then told them I had bought a second $99 test for my wife under another email account, that I would not be using based on the way they treated me. So I asked for an RMA. They told me too much time had passed and I was out of luck. Fast forward to today, they charged me $79 cancellation fee for my wife’s test (that they failed to cancel), and won’t refund that either. Then had the nerve to tell me her test was still good and could still be used (even though they wouldn’t take it back). Aside from the test I did use and got results for, I’m out $218 because of their shady business practices. Shameful
In response to merchant’s comments: Their comments are laughable. There are no less than a dozen back and forth emails where I’ve pled my cases to them and got their flat out refusal to remedy. When I cancelled my active subscription, I told them I would not be activating the second test I bought for my wife (and asked to return it). But they claim this did not also cancel the subscription for test #2 which was never even opened, and certainly never registered for a second subscription. While these two test kits were purchased under two different emails, both used my same name and credit card, so there should be no confusion my cancel request applied to both. Now that I’ve tried to dispute the CC charge, they’ve been notified and reached out on their own to tell me there is nothing they can do further since I initiated a charge back….after they told me three times to pound sand and weren’t willing to do anything further anyway. The gaul of this company is unfathomable. I’m also sure they will find a way to dispute my dispute, and keep the money they stole from me a third time. The funny thing is….all they had to do was refund the $40 from the beginning, when I downgraded my subscription, and I’d likely still be subscribed with my wife added as well (happily paying them $198/mo). But they chose to steal that money as well, so there is clearly no end to their thievery. If they want to do the right thing, rather than comment further, they can allow kit return and refund my the three charges if 40+99+79, for which I received no value, and I will come back here to sing their praises. Anything else is nonsense.
Reply from Viome2026-06-22
We completely understand your frustration, Steve, regarding the billing discrepancies you experienced when switching plans and the subsequent cancellation fees charged to your wife's account. It is incredibly stressful to feel that your concerns were ignored and that you are left out of pocket due to these strict account restrictions. We want to investigate the details of both accounts to see how we can help review these charges and find a better path forward. Please reach out to us by phone at 1-855-958-4663 or by email at [email protected], so our team can look into this matter for you directly.
